I was the leader of the car club that visited Callahan's the weekend of August 7-9th, which triggered the review mixed review dated August 17. It is true that the lodge lowered their rates a couple of weeks before we arrived (We had booked the place 8 months ago). Upon arriving, we were advised of the change in rates and offered the difference in either lounge or gift shop purchases. In that we had already pre-ordered and paid for all our liquor and meals, I expressed doubt that we could use the voucher in the lounge and we were not interested in the gift shop. Not having the authority on his own to adjust the rates, the desk clerk contacted the owner and it was agreed that the rates would be adjusted downward to reflect the new lower prices. The clerk was gratious, and the owner was responsive to our concern.
The comments about the delay in checking needs to be taken in context. We had 19 couples all arrive at the VERY same time. Callahan's is a family run business, with only 19 rooms and they only have one computer at the front desk. Because they needed to make a change in the billing information, it naturally took more time to process each check-in. To the clerk's credit, he keep a smile on his face, was very cheerful, and asked for another clerk to assist him in getting registration forms signed and keys distributed. GIven the situation and the number of guests, I thought they did their best. I purposely chose Callahan's because of its small size and home-like feel. If I had wanted a Marriott with 6 receptionists, we would have gone there.
Regarding the spyder in the juice glass, this was a BUFFET. You went to the buffet table and poured your own juice and brought it back to your table. While I do not doubt the possiblility of a spyder getting into the glass, one should have looked first. This lodge is in the middle of the mountains. There are bugs in the forest and they will occassionally come inside just like they do in one's own home. All the guest needed to do was go back and get a new glass of juice, for heaven's sake. Callahan's was very clean and the fact that a spyder wondered inside is in no way a bad reflection on Callahan's.
I, and the majority of guests that accompanied the tour, were very pleased with our stay at Callahan's. The food was good, and I felt the staff was very polite and well trained. I have brought several car clubs up to Callahan's and always had a great experience, as we did this time. I will do so again. I would suggest readers ignore the Aug 17 review. I think he was having a bad day.
- Official Description (provided by the hotel):
- Callahan's Mountain Lodge is a family owned and operated business in Southern Oregon for 69 years, founded in 1947. Callahan's is nestled below Mt. Ashland and conveniently located 11 miles from Ashland, Oregon. Awarded 4 years in a row for the best restaurant by the Ashland Gallery Association, Executive Chef Nate Croslin has 28 years of experience. His creative, artistic and culinary vision will bring your pallets to life with an assortment of hors d'oeuvre, entree and dessert choices. Callahan's has a full service bar suited for any occasion. Head Bartender, Matthew Westbrook has 14 years experience and brings his honed craft from Seattle, Washington, in the lush Pacific Northwest. He can handle any drink option with the artistic flair needed to make a drink - truly special. Inside Callahan's you and your guests can enjoy our 4 story lodge which features 19 spacious rooms with Jacuzzi tubs in every one and fireplaces in 16 of 19 rooms. Penthouses, 2 room suites or single and double queen rooms will ensure you and your guests have the right room for your special moments. Callahan's outdoor space encompasses a deck dining area which can accommodate up to 160 guests. This dining area overlooks our waterfall and gazebo which pillars our 12,000 square foot lawn that can accommodate up to 250 guests. We also have a large indoor banquet room which can accommodate up to 160 guests. ... more less
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