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“Comfortable stay but expensive”

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Holiday Inn Express Ashland
Ranked #11 of 19 Hotels in Ashland
Certificate of Excellence
Reviewed 8 October 2013

Our trip through Oregon taught us that all hotels are expensive, even in late September, and this was a perfect example. Over $150 for a Friday night stay for two. The room was large and comfortable on the ground floor, with easy access to the parking lot, front desk, breakfast area and guest laundry. Very high ceiling in our room, making it feel even more expansive. But it did have the typical configuration of sink/toilet/shower all together, which limits the flexible use of the bathroom. Bed and pillows were full size and comfy -- none of those funky half-size pillows! And the hotel was close to restaurants and grocery stores and gas stations, so very convenient. Very generous hot breakfast with fresh fruit, juices, yogurts, etc. If you left hungry it was your decision! Our experience was very pleasant, but the price was too much.

Room Tip: We were very close to the pool and exercise rooms but had no problem with noise. And the hotel is cl...
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  • Stayed: September 2013, travelled as a couple
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Thank Marian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 - 123 of 209 reviews

Reviewed 30 August 2013

This newer hotel was very clean and comfortable. The staff were friendly and efficient. The room was large, clean, and quiet. My only minor nits are that the elevator was slow and the morning breakfast was too crowded (because of the many family vacationers in August when I was there). It was a good place to take a rest break on a long road trip.

  • Stayed: August 2013, travelled solo
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Thank jdc562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013

I can't say this was the nicest Holiday Inn Express I have stayed in, but much was pretty standard about it. There were a number of things that seemed in bad repair in our room, however. The toilet was incredibly loose and shifted when anyone sat on it. There was mold in the shower. The shower head made a number of weird gurgles and shot water out randomly. The window had been left open by housekeeping or the previous guests and we didn't realize it until the next day. It was no wonder the room never cooled off or we couldn't sleep because of the noise! It wasn't the best experience all around.

  • Stayed: August 2013, travelled with family
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Thank MusingTree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Ashland, responded to this reviewResponded 12 September 2013

Dear MusingTree ,

Thank you for your candid review. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. Our apologies for the unusual condition of the shower. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2013

3 nights. Housekeeping did a nice job, good beds, plenty of towels. Very uneven service at breakfast depending on who was covering it that day. One gal was stellar, keeping food stocked, counters clean and tables wiped down. Another morning, not so much. Two gals at front desk of an evening trying to get my boarding pass printed for the next day: the first person couldn't grasp my simple request, the other, super efficient and right on top of it. The day manager fellow, very personable. Re: the fitness room: Far too hot, set at 75 degrees and no way to change it. Repeated requests to have empty water cooler filled left unanswered for two days other than "sorry". Should have brought that up with the day manager, shouldn't I have?! Let's see...ah, the info on tv channels was wrong. "We're getting new guides printed but they haven't come in yet".

  • Stayed: July 2013, travelled with family
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1  Thank foodfan44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Ashland, responded to this reviewResponded 19 August 2013

Dear roodfan44,

Thank you for sharing your experience with us. I appreciate your compliments on our housekeeping staff.

On the other hand, I sincerely apologize for the poor experience you had in our breakfast area and deeply regret your dissatisfaction with our service level. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

We stopped in Ashland on the way back to the Bay Area from Portland and had a very comfortable and pleasant stay at the Holiday Inn Express there. Everyone there was nice and the rooms were very clean, comfortable, and kid friendly. We had fun playing in the small but clean pool. The Caldera Brewery Restaurant is a short walk and a great place for a drink and some food. The internet service was weak from our 3rd floor room. Some folks were sitting in the dining area downstairs to get a better signal. The cable TV channel choices were somewhat slim for kids.

Room Tip: If you want good WiFi, ask for a room that's not too far away from the main desk.
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  • Stayed: July 2013, travelled with family
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Thank ZoJo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

This is a nice hotel. No real amenities, but the beds are VERYcomfortable and the towels are thick and fluffy. I didn't try the breakfast, but it didn't look very good. Since we had a frig in the room we just kept yogurt and berries for breakfast. It would be nice if they a "pantry" like the Hi.ton Garden Inns do for late night snacks or wine.
It is about 3 miles outside of town, but not a bad drive. The best part was that there is a new brewery that has opened about 1/2 a block away - Caldera. Our first night we discovered it and went up for a drink after dinner, ended up having 3 since we could walk back to the hotel.

  • Stayed: July 2013, travelled with friends
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Thank dutchmare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013 via mobile

Clean, quiet, comfy beds, pool, breakfast, pleasant and helpful staff...our room was giant with an extra couch and TV. Seriously, a great stay. Not one complaint. There were even four towels for four people.

  • Stayed: July 2013
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Thank familyfunMBSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Ashland

Address: 565 Clover Ln, Ashland, OR 97520-3710
Phone Number:
Region: United States > Oregon > Ashland
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 19 Hotels in Ashland
Price Range: £77 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Ashland 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Ashland is the gateway to your Oregon adventure. Our hotel features a warm, elegant environment. Conveniently placed near all of Ashland's attractions including Southern Oregon University, you will be sure to make your stay a yearly tradition whether you are attending the Oregon Shakespeare Festival events or skiing at Mt. Ashland. The Holiday Inn Express features complimentary Continental breakfast and free local phone calls. Visit Ashland, and Stay Smart at the Holiday Inn Express Hotel & Suites. The Holiday Inn Express & Suites is located just 12 miles south of Medford, Oregon. ... more   less 
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Also Known As:
Holiday Inn Express Ashland Hotel Ashland
Holiday Inn Ashland
Ashland Holiday Inn Express

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