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“yes, but!”

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Plaza Inn & Suites at Ashland Creek
Ranked #6 of 19 Hotels in Ashland
Certificate of Excellence
Napa, California
1 review
“yes, but!”
Reviewed 29 November 2011

We stayed at the Plaza Inn on Friday night, November 25, 2011 because we wanted a stay that was a little more than the ordinary since it was our anniversary. We wanted the King parlor but that wasn't available. So we settled on the parlor queen for $125.00. My wife was happy when she saw what we got. Then in the morning, she tried the shower and there was no hot water. When I heard that I decided to skip the shower. No harm there. I mentioned it to the desk while checking out and the clerk, acknowledging the hotel wide problem, instantaneously gave us a generous credit. They can't control whether hot water heaters go out. But they made me happy and satisfied when they compensated me for it. I would go back.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DouglasJ238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Kent, Washington
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 October 2011

I've been coming to Ashland for over 26 years and have never had a worse experience than at the Plaza Inn. I made my reservation several weeks in advance. When I checked in, the front desk staff told me that my reservation had been cancelled over the phone by someone who had a name different than my own but who gave them my home address and reservation # as confirmation. WHAT?? Then they offered me a higher priced room if I "wanted it." I refused to pay the higher price and then they agreed to the room price from my original reservation. I was then given a substantially inferior room to the one I had reserved. This was a bizarre and unbelievable experience. I will never be staying at the Plaza Inn again and want to caution you about this scam so that you will not have to experience it yourself.

  • Stayed October 2011, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank Maria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJohnsonGM, General Manager at Plaza Inn & Suites at Ashland Creek, responded to this review, 20 October 2011
Dear Maria-
On behalf of the Plaza Inn and Suites I apologize for the error that occurred with your reservation.

The hotel's policy is to confirm the last name and confirmation number of reservations prior to cancellation; I truly do not know how your reservation was cancelled.

Mistakes happen and obviously we failed to fulfill your expectations. I hope you will give us another chance to make this right.

I will personally make your reservation and take care of this for you.

Again, I appreciate your time.

Sincerely,

Shannon Johnson
General Manager
Plaza Inn and Suites at Ashland Creek
(541) 488-8900 ext. 3000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benicia, CA
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 October 2011

I've been coming to the Plaza for years. I stay here on business and have brought my wife here for vacations at the Shakespeare festival.

The rooms are generously proportioned. The have a wonderful treat for theater goers that includes fresh baked cookies at 10:000 pm for those returning from a show.

The self serve breakfast is second to none. This morning they had Denver omlettes with real ham, made to order waffles, cereal and all the other goodies you'd expect. They also feature excellent coffee and a selection of more than half a dozen newspapers.

Did I mention free wifi? That's almost standard these days but upscale hotels still charge for it many places. Tha Plaza doesn't.

All the parking is covered! The staff is friendly and attentive. All in all, a great place.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbundes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
130 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 20 September 2011

We had a great time in Ashland, including our stay at the Plaza. It was very near the downtown area and the theater; clean; comfortable; and with a very good breakfast of the 'usual' fare for this sort of establishment..cereals, an egg dish, yogurt, fresh fruit, etc. The staff were very friendly and helpful. Worth a return trip.

Room Tip: The larger rooms are nice; and something looking south is the best.
See more room tips
  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 August 2011

Clean hotel, located one block from the downtown shops and restaurants. Super friendly, customer service.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
46 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 7 August 2011

We stayed at the Plaza Inn a few years ago, when it first opened. At the time, we thought it decent value, but not extraordinary. We remember it being better than many of the other places that we have stayed in town. So we booked into it again--nearly four months ahead of our visit. We got one of the last rooms available, so it is certainly popular with those visiting Ashland and the Oregon Shakespeare Festival. On this visit, we got a similar room (Executive King on the lower level, which is actually near the Creek.) The room was clean, freshly painted, and relatively quiet--except at night when other guests returned from the theatre.

But the room is basically a slightly nicer than average motel room. The towels are pretty small and thin; the linens are basic. The pillows (despite the "menu") are really substandard and nothing special. The staff was accommodating, when asked, but did not go out of their way to do anything for the guests. The property comes with a free breakfast (always crowded, but pretty mediocre), wine on the weekends (tastes were free, but you pay for wine by the glass. But the wine was bad, so take a taste first!), and then milk and cookies at night--which was also crowded. It was all acceptable, but, when push comes to shove, it wasn't good value for money. We left ambivalent about the place, wishing for more, but glad that we stayed there rather than other places, where we know we would have gotten less.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ALKDVS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Powhatan, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2011

Our room was wonderfully decorated in dramatic style. We rested, dined lightly on the hotel's free appetizers, walked to the theater, and enjoyed each moment. When we returned, my husband and I shared the hotel's free cookies and milk. We loved our stay!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CTyree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Inn & Suites at Ashland Creek

Property: Plaza Inn & Suites at Ashland Creek
Address: 98 Central Ave, Ashland, OR 97520-1787
Phone Number:
Region: United States > Oregon > Ashland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#3 Business Hotel in Ashland
#8 Romantic Hotel in Ashland
#8 Family Hotel in Ashland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Plaza Inn & Suites at Ashland Creek 3*
Number of rooms: 91
Official Description (provided by the hotel):
Timeless Style and Modern Luxury in a Chic Setting Welcome to the Plaza Inn & Suites, a boutique hotel in Ashland, Oregon. Here, visitors to Ashland experience the best of both worlds – a peaceful self-contained hotel in the heart of down town Ashland that is also just steps away from The Plaza, Lithia Park, the Oregon Shakespeare Festival, theater district, boutique shops and the more than 90 restaurants located within walking distance of our downtown hotel.  We are constantly finding new ways to heighten guest experience and we now have a Tesla high power charging station. The hotel’s comfortable elegance, contemporary style, and personalized service define our approach to hospitality and our guests are assured a truly outstanding experience – from accommodations, to service, to dining and location. Come explore the charm and many cultural activities which Ashland has to offer while staying with us. The Plaza Inn & Suites hotel is the first choice in Ashland, Oregon for an unparalleled lodging experience. The Plaza Inn & Suites is warmly decorated and furnished with a Shakespearean theme throughout the hotel and captures the literary spirit of the area. The beautifully appointed rooms and suites come with complimentary Internet access and premium bedding. Your ultimate comfort and relaxation is our top priority and everything has been designed toward that goal. Guests are treated to a delicious complimentary expanded hot breakfast and evening snacks. The hotel also features a fitness center, convenient parking and a variety of amenities. Need help with anything? Our very own Plaza Inn & Suites Concierge  will be more than happy to assist you in any way possible. Check in to a room with style and substance! Our 92 spacious, non-smoking rooms and suites are beautiful and inviting with a chic, minimalist style providing a restful retreat. Our hotel is pet friendly and your furry friends are allowed in select rooms for a nominal fee. Our accommodations provide a true residential feel with everything you need to make yourself at home in Ashland, Oregon. Be sure to like us on Facebook for specials and events!   ... more   less 
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Also Known As:
Plaza Inn And Suites At Ashland Creek
Plaza Inn & Suites At Ashland Creek Hotel Ashland
Plaza Hotel Ashland Creek

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