Congratulations to the management of this hotel for being so successful that they don't have to worry about whether clients return. Before leaving Ashland this year, I stopped in to the lovely historic Ashland Springs hotel and made reservations for 4 rooms for a week next June 2014, which I told the front desk supervisor as I checked out, she blithely replied, "Hope you enjoy your stay there."
My employer pays for this trip, and I've encouraged family and friends to join me over the years.
I was so mad earlier this week when I wrote my review, that I decided to wait until I had calmed down. But I'm still mad and sad. That's probably why I didn't give them an "Average" rating.
Must be nice to be so successful that you don't have to care about clients who have been coming to your hotel for, oh say, the past 11 years. I called in April to book our 4-day stay. I was assured by the young lass who took my reservation that she would be able to move me from the pet-friendly part of the hotel to the regular hotel by July.
I arrived today. The front desk clerk said, "Oh you have animals?" I said "No." But here I am, in a room that smells like urine, with a thundering herd of children overhead. All because they got really busy this week and everything booked up and they couldn't be bothered with the trouble of honoring a guest's reasonable request.
We wheeled our luggage rack over to the pet palace and found that the maid's cleaning cart was blocking our room. She sullenly moved it and watched with disinterest as we attempted to maneuver around her to get into our room. No offer of help or even an effort to get her cart sufficiently out of our way. What's up with that?
When I called to make reservations in April, the reservation clerk assured me that although they appeared to be fully booked, she thought we could be moved into the main hotel by July. It was clear when we checked in, that no thought or effort had been made to do so. So we stayed out in the dog house. Our room, #105, stank. The air conditioning unit rattled every time the compressor came on, waking us up throughout the night. They sent a handy man to fix it. He shoved the unit when it came on and the rattle stopped. So it was simple, during the night, all we had to do was get up every time the air conditioner came on, go over and shove the unit. I finally pulled the cover off and the rattle stopped. If you stay in the pet friendly dog house, you will hear dogs barking, particularly the poodle in the room next door to us, but only when his owners were out, which was much of the time.
Be aware that the manager of the hotel has left a nifty little note (see below) in each room, letting you know that if you leave ANY of your stuff ANYwhere, the cleaning staff won't clean that area. For example, if you leave a piece of paper on the bed, they won't make the bed (we experimented!). Also, if you don't clear out of your room during the morning when they are cleaning, you will need to request room service, which you may or may not get. I tried to shame them one year by asking to borrow a vacuum cleaner to use in our room, they were happy to let me vacuum my own room.
Another year we had a family walk in on us (we weren't dressed) because they had double-booked our room.
The hotel does not have enough parking, requiring you to leave your car on the street if you don't get there early enough. We had our windshield wipers bent back on our Range Rover in the past when we've had to park on the street. There is a seedy, feral population in Ashland that you need to be aware of, particularly at night.
Despite these incidents we kept returning. My parents (80s) don't like change. This hotel isn't a bad place, like a good Best Western. Eleven years ago it was new, and very nice. Not a great deal has changed over the years, now it's a bit tatty and dated, although they finally did update the woefully inadequate breakfast area. However, for essentially the same price, you can stay at the Ashland Springs hotel, a lovely gracious historic building, right next to the Shakespeare Festival and in the heart of the town, with a great restaurant on the premises and within a 2-block range. But you will need to make your reservation early to ensure that you don't get stuck at a lessor hotel i.e. Plaza Inn & Suites. Again, congrats to the Plaza Inn and Suites for your business success.
- Official Description (provided by the hotel):
- Timeless Style and Modern Luxury in a Chic Setting Welcome to the Plaza Inn & Suites, a boutique hotel in Ashland, Oregon. Here, visitors to Ashland experience the best of both worlds – a peaceful self-contained hotel in the heart of down town Ashland that is also just steps away from The Plaza, Lithia Park, the Oregon Shakespeare Festival, theater district, boutique shops and the more than 90 restaurants located within walking distance of our downtown hotel. We are constantly finding new ways to heighten guest experience and we now have a Tesla high power charging station. The hotel’s comfortable elegance, contemporary style, and personalized service define our approach to hospitality and our guests are assured a truly outstanding experience – from accommodations, to service, to dining and location. Come explore the charm and many cultural activities which Ashland has to offer while staying with us. The Plaza Inn & Suites hotel is the first choice in Ashland, Oregon for an unparalleled lodging experience. The Plaza Inn & Suites is warmly decorated and furnished with a Shakespearean theme throughout the hotel and captures the literary spirit of the area. The beautifully appointed rooms and suites come with complimentary Internet access and premium bedding. Your ultimate comfort and relaxation is our top priority and everything has been designed toward that goal. Guests are treated to a delicious complimentary expanded hot breakfast and evening snacks. The hotel also features a fitness center, convenient parking and a variety of amenities. Need help with anything? Our very own Plaza Inn & Suites Concierge will be more than happy to assist you in any way possible. Check in to a room with style and substance! Our 92 spacious, non-smoking rooms and suites are beautiful and inviting with a chic, minimalist style providing a restful retreat. Our hotel is pet friendly and your furry friends are allowed in select rooms for a nominal fee. Our accommodations provide a true residential feel with everything you need to make yourself at home in Ashland, Oregon. Be sure to like us on Facebook for specials and events! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, TravelClick, Hotels.com, TripOnline SA, getaroom.com, Ebookers and 5viajes2012 S.L. so you can book your Plaza Inn & Suites at Ashland Creek reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Plaza Inn & Suites At Ashland Creek Hotel Ashland
- Plaza Inn And Suites At Ashland Creek
- Plaza Hotel Ashland Creek