For detail on the hotel, see my previous review "We Always Stay Here."
The only change from the previous is from our experience this last weekend, specifically 12/3/11. We called the previous morning to book the reservation, and all seemed to go well. That is, until we arrived the next night. The front-desk person, Diana, was unable to find our reservation, nor could she explain why if there was no reservation that the credit card had been charged. Instead of simply saying "Ok, let's get you a room" (the hotel was practically empty), she dithered around continuing to look for the reservation, asking if we had booked at the sister hotel further into town, calling said hotel, etc, etc, etc. Finally she got us a room.
Next issue - we had repeated mentioned that we needed an extra blanket, which seemed to be forgotten by Diana as soon as we said it. Finally she said that she would look for one. We went to the room, and after a half-hour I called, asking again about the blanket, only to be told that she was still looking. About 5 minutes later she called and said that all the blankets were in the laundry. When asked when one might possibly be available she was unable to even guess.
Eventually she called to say that a blanket was available, but that I would have to come to the office to pick it up, that she couldn't leave the desk. So I got out of my pyjamas and got dresed to go out into the 20-degree night to get the blanket.
The next morning when we checked out, we spoke with the person on-duty then, who promised to look into the problem. About 5 minutes later she found that the original person we spoke with to make the reservation, Nichole, had made it for the night the day we called, instead of the intended date, which was the next night; this also explained why the credit card had been charged.
So... make sure your reservation is correct, and double-check it. And maybe bring your own blanket.
- Official Description (provided by the hotel):
- Stay with people who care at the Best Western Windsor Inn! We provide exemplary customer service; clean, recently remodeled rooms; a complimentary deluxe hot breakfast for our guests.Located just off the I-5, the Best Western Windsor Inn is an easy to find, perfect destination for travelers & festival attendees. We offer a complimentary seasonal shuttle to and from Ashland's world famous Oregon Shakespeare Festival.We invite you to come relax in our beautiful gardens and catch some sun in our seasonal outdoor pool. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Expedia, Ebookers and Agoda so you can book your BEST WESTERN Windsor Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Windsor Hotel Ashland
- Best Western Ashland
- Ashland Best Western