We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great place to stay, BUT”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ashland Hills Hotel & Suites
Ranked #1 of 19 Hotels in Ashland
Certificate of Excellence
Eugene, Oregon
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place to stay, BUT”
4 of 5 bubbles Reviewed 19 October 2013

This hotel was clean, beautifully appointed, quiet, comfortable and staff was very helpful and friendly, BUT they charged my credit card for the entire price of the room on the day I made my reservation (3 weeks before my stay). I was shocked when I got my credit card statement with the room charged to it 6 days before my stay, especially since the e-mail confirmation clearly stated that my room would not be charged until I checked out. Staff could not have been more kind and considerate while explaining this new policy of charging your credit card as soon as you make the reservation. It was particularly bunglesome because they had to credit back part of my bill to a credit card I don't use very often. I like the hotel but due to this policy, am not sure I would stay again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristin1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, 6 November 2013
Dear TripAdvisor Guest,
Thank you for your feedback!
We are very happy that you enjoyed your stay with us and that our staff was so helpful and considerate.
We do greatly apologize about the confusion with our new deposit policy, which is that we are now asking for a one night deposit at the time of your booking, and are working hard to make sure that all of our partners, websites and confirmation pages show the correct information. We are always willing to work with our guests though if this causes too much of an inconvience and hope that you will still choose us for your next trip to Ashland.

We look forward to welcoming you back!

Thank You,
Ashland Hills Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

510 reviews from our community

Traveller rating
    290
    172
    41
    4
    3
See reviews for
184
201
21
35
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver, Washington
Level Contributor
435 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

Yes, I thought it was perfect! Room was clean and the grounds were lovely. After our play we returned with a warm latte and sat out in the courtyard. Enjoyed revisting our experiences of the day. Very quiet. Gotta love a place that gives you a warm cookie when you check in :)

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LLP1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, 6 November 2013
Dear TripAdvisor Guest,
Thank you for your positive review! We are so happy that you enjoyed your stay with us and was able to relax in the courtyard and of course a warm cookie is always nice!
We look forward to seeing you on your next trip to Ashland and appreciate you choosing us for your hotel needs.

Thank You,
Ashland Hills Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

Great hotel, excellent clean suites, quiet location, polite and helpful staff. Really enjoyed the room with the convenient kitchen area, living room, large bathroom, and spacious separate bedroom. The hotel is a little bit away from the downtown bustle, but close enough to easily access it. Also near I-5 onramp, which is convenient. The breakfast basket delivery was appreciated rather than having a complimentary "breakfast room." Easy access to the hotel from the parking lot and no need for a bellperson to load luggage. Rates are reasonable. Was very pleased overall, especially when compared to our stay at another Ashland hotel.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, 6 November 2013
Dear TripAdvisor Guest,
Thank you for your positive feedback!
We are very happy that you enjoyed your stay with us and that our staff was polite and helpful. We always strive to make sure that our guests are comfortable and enjoy their stay and will let them know the positive comments about your stay with us.
We look forward to welcoming you back on your next trip to Ashland!

Thank You,
Ashland Hills Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 October 2013

This is an awesome hotel in a lovely environment. Views from the rooms are very pretty and peaceful. Very quiet and very comfortable beds....lots of pillows It is nice to have your breakfast delivered to your room so your mornings can be relaxing. The staff is so very nice and helpful. The warm cookie when checking in was delightful. We stay there every time we come to Ashland.

Great value for the price!!!

Room Tip: Ask for the valley view...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimdarmarsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, 6 November 2013
Dear TripAdviosor Guest,
Thank you for your positive feedback!
We will be sure to share your review with our staff and let them know how helpful they are being to our guests. We are very happy that you enjoy the peacful environment that we offer and the complimentary breakfast snack that is delivered to your door.
We look forward to welcoming you back on your next trip to Ashland.

Thank You,
Ashland Hills Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eureka, California
Level Contributor
145 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 bubbles Reviewed 7 October 2013

My wife and I have stayed here numerous times. With our dog. We like they take our dog. And we like that the "doggie suites" are on the courtyard. The rooms are spacious and the beds comfortable. The place is very clean. So what is not perfect that keeps this from getting four or five stars Three things. As mentioned this property if under new ownership The prior owners had a frequent stay program that gave you one free night after 10 nights. So guess what? The property was sold and the new owners refused to honor the prior program. I really feel cheated by this. I had nine stays and with my multi-day stay last summer I would have been entitled to a free night this stay. Alas, Caveat Emptor. Another quibble is the low quality of the continental breakfast. Green bananas? The first morning we got one orange and one green banana. The second morning just one green banana. The english muffin came in plastic bag but was stale. Come on now. Last but not least is the firing range just to the east. I woke up Sunday morning to what sounded like a war zone. It is hard to give sleep quality a very hight score because of that.

Room Tip: Ask for a ground floor room on the courtyard.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hayduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, 6 November 2013
Dear TripAdvisor Guest,
Thank you for your review and letting us know how your stay was!
We are very pleased that you enjoy our pet friendly facility and enjoyed the spacious rooms and comfortable beds.
We are looking at developing a frequent stay program and understand that with the new ownership there are some things that will be different, but I would like to speak with you about your filled card at your convienance if you could email or contact me so that we can address that for you. I also apologize about the breakfast offerings, they were not up to our standards and we will be looking into how that occurred and taking steps to make sure that we only offer the freshest items to our guests.
We look forward to hearing from you and seeing you on your next trip to Ashland.
Thank You,
Jennifer Barnes
Hotel Manager
jennifer.barnes@ashlandhillshotel.com
(541) 482-8310
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Tahoe, Nevada
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 6 October 2013

Every year, three of us girls from Lake Tahoe (another major tourist area!), come up to Ashalnd in mid-October for a week of theatre, shopping, seeing family and just plain hanging out. We ALWAYS stay at the Ashland Hills Hotel in a first floor suite with access to the courtyard. When we first started coming, the old hotel was still in operation, but the two room suites work perfectly for the three of us. They are quiet, clean and feature a HUGE bathroom which is perfect for three women and all their "stuff". We especially like having the mini-kitchen and the sink and vanity outside of the bathroom as well. We literally move in and couldn't be happier unless the sofa beds were a bit more comfortable - perhaps they will be replaced soon? (We bring an air mattress and put that down on the sofa bed mattress - helps a lot.) The price is also right for us (retired teachers; not rolling in dough) and I hope it doesn't climb a lot due to the remodeling of the other buildings. We'd HATE to stay anywhere else! We will be up to see you next week - can't wait! Marsha, Lenty and Monica.

Room Tip: We love the ground floor rooms with the patio doors. We can get away from each other (ha ha ha) but...
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MTahoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, 6 November 2013
Dear TripAdvisor Guest,
Thank you so much for your positive review! We are very pleased that you find our rooms so spacious and relaxing and appreciate your return business!
We look forward to all the new developments that will be coming with our new ownership and we will always strive to keep our high standards and look forward to welcoming you back whenever you are in Ashland. We will be looking into the hide-a-beds and many other things to improve and make your stay as comfortable as possible.

Thank You,
Ashland Hills Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 October 2013

Good: quiet room, clean, spacious, with a modest kitchen, convenient to the freeway; but little road noise. Convenient parking. Modest, in room complementary breakfast.

Bad: other buildings under construction so no pool, restaurant, or other amenities. No pay for view, in room movies, just basic cable. Kitchen had no plates, utensils, or silverware.

Room Tip: Ask for a top floor room to avoid noise thru the ceiling.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kurtmugin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, 4 October 2013
Dear Trip Advisor Guest,
Thank you for your review. We are happy that your stay with us was clean and quiet and that your suite was spacious. We would like to let you know that while we do not have in room movies, we do offer complimentary DVD's and DVD players for our guests. We also offer kitchen kits upon request, that include plates and utensils and are always more than happy to deliver these items to your room at any time.

We are proud to say that we are under new ownership and that the new owners are working on remodeling and opening the rest of the facility that was closed over 5 years ago from the previous owners. This will include reopening our pool, restaurant and many other amenities and we are looking forward to being able to offer these by early 2015 for our guests.

We hope to see you on your next trip to Ashland!

Thank You,
Ashland Hills Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ashland hotels
2.8 mi away
Plaza Inn & Suites at Ashland Creek
2.6 mi away
Ashland Springs Hotel
Ashland Springs Hotel
#6 of 19 in Ashland
4.5 of 5 bubbles 653 reviews
0.1 mi away
BEST WESTERN Windsor Inn
Show Prices
Show Prices
Show Prices
2.9 mi away
Best Western Bard's Inn
Best Western Bard's Inn
#3 of 19 in Ashland
4.5 of 5 bubbles 750 reviews
2.3 mi away
Stratford Inn
Stratford Inn
#4 of 19 in Ashland
4.0 of 5 bubbles 546 reviews
4.8 mi away
Comfort Inn & Suites Ashland
Show Prices
Show Prices
Show Prices

Been to Ashland Hills Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ashland Hills Hotel & Suites

Property: Ashland Hills Hotel & Suites
Address: 2525 Ashland Street, Ashland, OR 97520-1411 (Formerly The Village Suites at Ashland Hills)
Phone Number:
Region: United States > Oregon > Ashland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Ashland
#3 Romantic Hotel in Ashland
#5 Business Hotel in Ashland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ashland Hills Hotel & Suites 3*
Number of rooms: 163
Official Description (provided by the hotel):
Nestled on a quiet side of town and just 3 miles from downtown Ashland this 14-acre property boasts panoramic mountain views, intimate courtyard patio, a seasonal outdoor pool and jacuzzi, as well as two tennis courts. Experience an uplifting 1970s retro-modern, timeless design, comfortable furnishings and over 160 spacious guest rooms and suites. Our guests enjoy complimentary continental breakfast, wireless Internet and parking. It's a perfect destination for families, business travelers, and anyone coming to explore this part of Oregon. Its location offers easy access to all the treasures and attractions of our region, including pristine mountain lakes, charming Ashland with the renowned Oregon Shakespeare Festival, and a fantastic dining scene. Just a short drive from the numerous golf courses, local wineries, hiking, biking, jet boat trips, rafting, fishing, bird watching and skiing. We are also excited to now offer our on-site restaurant, Luna Cafe and Mercantile. Serving specialty coffee and fresh baked items for sale from 8am - 11am, and then serving a full menu for lunch and dinner from 11am - 9pm. While you are Orbiting Ashland we hope you land at Luna! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travel Republic (UK), Ebookers, Agoda, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Ashland Hills Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Village Suites At Ashland Hills Hotel Ashland
The Village Hotel Ashland Hills
Windmill Inn Of Ashland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing