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“Nice hotel, unpleasant stay”

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Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area
Ranked #10 of 30 Hotels in Allentown
Certificate of Excellence
Bologna, Italy
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice hotel, unpleasant stay”
Reviewed 26 July 2014

I stayed there for a couple of nights with 6 workmates.
Hotel is not bad and rooms are nice. Seriously, the only disappointing thing was noise.
There were people and kids running and screaming in the walkway until quite late and hotel staff simply seemed not to care enough to do something.
This made for all of us a very unpleasant stay.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Pappone78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 10 August 2014
Dear Pappone78,

Thank you for taking the time to review your recent stay with us. I am happy you like the room accommodations. I apologize for the areas that we may have fallen short particularly with the noise levels. I greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Again, thank you so much for your feedback. We hope to serve you again in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Atlanta, Georgia
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 16 July 2014

We stayed one night here after a day at Dorney Park. I was really surprised that, given the location, there was neither a swimming pool nor guest laundry facilities. Quite disappointing actually, but we didn't feel like driving to a different location after a long day at the park. The owner/operator should realize that more vacationing families would be interested in staying here if they provided more amenities. Also, there were issues at the breakfast area. The attendant seemed slow to replenish items that had run out. At 7:30 a.m. (an hour after service had begun), the pancake machine was still warming up. Once it finished, there was an error message and it still needed attention from the attendant. Later when I returned with my child (about 8:30), there was another error message and a pancake stuck on the belt. The lady simply turned off the machine, so no pancakes for us. Kids were disappointed. Also, the juice out of the dispenser was WARM. Not room temperature, but warm. I had to go get a cup of ice from the vending area.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank anonymous2415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 20 July 2014
Dear Valued Guest,

We sincerely apologize for the problem you experienced during your recent stay with us. I will take this moment to advise you of the changes we are implementing in our breakfast area. We have made updates to our breakfast staff, which we are certain will eliminate the problem you experienced. We have recently been supplied with a new juice machine, to correct the issue we had. Not even three days after noticing the room temperature juice, did we replace the entire machine. As for our pancake machine, we have contacted the service tech in regards to the error message and issues we are having. The "fixes" they give us seem too be temporary "fixes", and new parts/machine are in the works.

As far as the amenities such as a pool or guest laundry facility, we are a very small property, and the size of it simply does not allow for amenities such as these.

I hope you will grant us another opportunity to service you in the future. We hope that the changes we have made to the entire breakfast area of new equipment and new staff, that you will be satisfied if given another chance.

Thank you for the time you took to give us your feedback. We greatly appreciate it.

Best Regards,
Laurene Semprit
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Canton, Georgia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 June 2014

We stayed here for one night on the way home to Atlanta from Portland, ME.

Positives: Room was quite large. We booked the suite and were surprised to see how large the suite was. There were two double beds, a sleeper sofa, and a large area with a four person dining table and a wall of cabinets with a sink, fridge, and microwave. The hotel was clean and breakfast offered a lot of choices. The staff was friendly and helpful. It is right across the street from Dorney Park, which we would have loved to visit if we had the time.

Negatives: This hotel is in need of an update. The elevator made strange noises. The furniture in the room was dated and appeared to be quite dirty. We were traveling with our three children and the plan was for us to use the beds and the sleeper sofa. However, the sofa was sagging and also looked in need of cleaning. The carpet in the room was vacuumed and free of debris. However, there were stains. The shower drain did not work properly. The icemaker on our floor was out of order. The icemaker that my husband did find had a lot of trash (strawberries, old soda bottles, etc) on top of it. He is quite tall and it's plausible that the cleaning team just can't see it.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeachHunter_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 15 July 2014
Dear BeachHunter_79,

Thank you for taking the time to review our hotel. I am delighted that you liked our breakfast offerings and found our hotel staff commendable.

I apologize for any inconvenience you may have experienced with some of the room amenities, elevator and housekeeping. We highly appreciate our guests feedback as this is one of the best ways we can pin point our best areas and areas of improvement.

I hope that we get another chance to provide you with a better hotel experience in the future.

Sincerely,

Faith R
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 June 2014

I stayed here last weekend with my mother and infant son. The staff was very friendly when we checked in, and very accommodating when asked to provide a crib and some basic kitchen supplies in our suite. The room was very large and clean with a great view of Dorney Park, which was not nearly as loud as I thought it would be, especially on a weekend. The breakfast had many nice options besides the typical continental items such as pancakes, eggs, bacon and sausage, cinnamon rolls (delicious), cereals, fruit, etc. It is also conveniently located from the highway for travelers just going through.

Room Tip: Corner suites are large and sunny if the shades are open.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 20 July 2014
Dear Valued Guest,

We were thrilled to read the nice review you left for us here on TripAdvisor. I will pass your comments on to the entire staff.

We look forward to seeing you in the future.

Best Regards,
Laurene Semprit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbury, New Jersey
1 review
Reviewed 11 June 2014

Great stay, nice staff. Stayed here with my boyfriend the night before our Dorney Park Visit. They were very accommodating, letting us check in very late at 10pm. Room was clean and quite, nice quick light breakfast in the morning including pancakes, eggs, muffins, toast, cinnamon rolls, toast etc. Overall excellent stay after long drive there from Jersey.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasmin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 15 June 2014
Dear Valued Guest,

Thank you for sharing your stay with the Trip Advisor community. We are so glad that you enjoyed the service from our staff, this is our top priority. We look forward to seeing you in the future.

Best Regards,
Laurene Semprit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

On the way to to allentown we decided to call all the local hotels. During this time we spoke with 2 attendants that were very rude and unpleasant. After calling a few others, we called holiday Inn express and we're greeted with respect. Upon arrival the woman was very nice and kind. She was able to give us our room keys and send us on our way with very little hassle. The room we stayed it was clean and well kept. In the morning we decided to eat the free breakfast and I must say it was good. Also, the women that cleaned the eating area was extremely nice.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christian j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 15 June 2014
Dear Valued Guest,

After reading your response, I remembered exactly who you are. We are thrilled you enjoyed the service we have to offer here at our hotel. We pride ourselves on guest satisfaction and we are happy we were able to meet and exceed your expectations.

We hope to see you in the future! Have a great day!

Best Regards,
Laurene Semprit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 May 2014

We were going to Dorney Park and decided to stay here because of their location across from the gate.What a pleasant surprise.The continental breakfast was the best I have ever had and is now the one I will compare all others to.The staff was friendly ,helpful and thoughtful.I appreciated a lot of little things like how they had printed out a copy of directions to various local attractions and how they had a small trash can next to the coffee creamers even though there was a larger one about 5 feet away,I could go on and on.I wish we could have stayed longer and I will definitely be back.

Room Tip: Our room was at the front and we had a great view of the lights of Dorney Park at night.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 2 June 2014
Dear Valued Guest,

Thank you for sharing your stay with the Trip Advisor community. We are so glad that you enjoyed the service from our staff. This is our top priority. We always strive to bring the best guest experience that we can. We hope you come back and stay with us the next time you are back in the Allentown area. Thanks again.

Best Regards,
Laurene Semprit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area

Property: Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area
Address: 3620 Hamilton Blvd, Allentown, PA 18103-4543
Phone Number:
Region: United States > Pennsylvania > Allentown
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Allentown
#3 Business Hotel in Allentown
#4 Romantic Hotel in Allentown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Allentown PA. A 100% smoke free facility located just across the street from Dorney Park & Wildwater Kingdom. This conveniently located, clean and friendly hotel is located just off Interstate 78 at exit 54, just minutes from many Lehigh Valley businesses, attractions, shopping, golf, colleges and more. We are the closest hotel to the main gate at Dorney Park & Wildwater Kingdom!All rooms are equipped with a microwave, refrigerator, 32' flat panel HDTV, as well as all the other amenities you've come to expect from Holiday Inn Express.Other Points of Interest: The Holiday Inn Express is also a short drive to: Crystal Cave, Lost River Caverns, Lehigh Valley Zoo, Lehigh Valley Velodrome, The Crayola Factory, Easton Museum of Pez Dispensers, Hawk Mountain Sanctuary, Cabela's (Outdoor Merchandise), Lehigh Valley Mall, Lehigh University & Stabler Arena, PA International Raceway, Bear Creek Mountain and to take the Lehigh Valley self guided Covered Bridge Tour. We thank you for your interests and would like to welcome you to 'Stay Smart' at the Holiday Inn Express Hotel & Suites - Dorney Park. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Allentown
Holiday Inn Express Allentown
Holiday Inn Allentown
Allentown Holiday Inn

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