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Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area
Ranked #9 of 30 Hotels in Allentown
Certificate of Excellence
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“SaikouCon ”
4 of 5 bubbles Reviewed 25 August 2014 via mobile

My daughter and I arrived for the convention and were initially greeted by a rude employee for check in. After this, the rest of the stay was very nice. The room was beautiful and comfortable. There was an issue with the outlets as most were not installed properly in the wall and could not be used.

Stayed August 2014
Helpful?
1 Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph F, General Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 28 September 2014
Dear Valued Customer,


Thank you for taking the time to write a review of our property. I am glad that you enjoyed your stay and not so happy that an employee displayed anything less than the gratitude that should be felt due to your patronage.

Please accept my sincerest apology and we hope to see you back in the near future.

Sincerely,

Joseph Ferrara
General Manager
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278 reviews from our community

Traveller rating
    119
    94
    38
    14
    13
See reviews for
114
47
10
58
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
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  • Russian first
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  • Any
English first
Huntington, New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 20 August 2014

Perfect if you are going to Dorney Park. Truly just across the street. The only two things I did not like: 1. To get to Dorney you must cross a 4 lane road, which is basically a highway. There absolutely should be a crosswalk with a light there. Kind of scary, esp with small kids! 2. There are only 7 or so tables in the breakfast area which is a ridiculously small amount for such a large hotel.
Other than that, and the silly pancake maker, it was clean, well run. Friendly, knowledgeable staff. Decent free WiFi. Comfy, clean pillows and beds. Were nice enough for to credit us for a nigt we could not use. Would stay here again!

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ctab1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 23 August 2014
Dear Guest,

Thank you for posting your comments on TripAdvisor. Just recently, there was an article in the local newspaper with talks of building a crosswalk for all of the traffic coming to and from the park. This would be great! Hopefully they get the funding they need and the plans go into action.

I also want to apologize the size of the breakfast area was not what you were expecting. We are a small property and wish we had the space to extend our breakfast area even more, but we are working with the space that we do have.

Other than that, thank you so much for the wonderful comments you posted. We hope to see you next year!
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

Came to this hotel after spending a night at Days Inn. (Days Inn was terrible) Stayed at this hotel for 5 nights. This hotel was clean and the staff were friendly and courteous. Breakfast was satisfactory, but not spectacular, as to be expected of a free hotel continental breakfast. In the evenings they had warm cookies in the lobby that gave me a good excuse to take a break from working and walk down there. The bed was clean and I found it very comfortable, as well as having both firm and soft pillow on the bed.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Mick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 13 August 2014
Dear Guest,

Thank you for sharing your stay on Trip Advisor. We are so glad you enjoyed your stay at our hotel.
We are also glad you enjoyed the warm cookies:) I will pass your comments on to the rest of the staff here.

Thank you again. We look forward to having you stay with us again!

Best Regards,
Laurene Semprit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rothesay, Canada
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

My wife and I stayed here for one night while traveling to our final destination during our summer family vacation. The hotel is directly across the street from Dorney Park but also offers easy access to the interstate. The hotel is very clean and offers a good stop over choice if traveling in the area or passing through Pennsylvania. Besides offering easy off/on highway access and a theme park nearby there are plenty of reasonable dining options in the immediate area of the hotel. The hotel does not have a pool so if you are traveling with younger kids and rely on the pool as an option to entertain your kids you may need to look elsewhere in the Allentown area for a place that has a pool onsite. Since Dorney Park and the water park section across the street would mean in the summer the need for a pool could be lightened but in the off season or winter it would be good to have one inside. Check in was quick and friendly.

The room itself was clean and offered all you would need for a night stay while on the road. The beds were soft yet provided enough support but my only minor complaint would be the pillows are a little thin for my preference. The bathroom was also clean and basic, nothing fancy but then again I do not expect granite countertops and such in a stopover hotel. One plus is the water pressure in the shower was very good and actually something my wife and I noted as being one of the better hotels. We find some places the pressure in the shower is weak so you do not feel like all the soap was washed off your body but this was not the case at this hotel.

The morning breakfast area is just off the lobby and offers a decent selection of items to choose to eat. The kids always find something and so does my wife who tries to avoid anything with gluten. On this day they were working on the pancake machine so the staff and/or a service tech had the device open in the middle of the breakfast area trying to repair it and running tests on the device. Otherwise the area is clean and fairly well laid out with a good number of seating area.

Overall I would consider a stay here again if on the road passing through the area as Allentown seems to be a half-way point on our car travels to Southern United States for vacations.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Pweb44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 13 August 2014
Dear Guest,

Thank you so much for sharing your comments with the TripAdvisor community! We are pleased you enjoyed your stay. We apologize for the inconvenience the pancake machine was giving us when you stayed with us.

We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mason, Ohio
Level Contributor
226 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed 29 July 2014

Arrived on late afternoon...
The front-desk guy was on trainee....and he was very slow...
Finally I got my room...
Unclean and the floor of bathroom was sticky...
The breakfast was free of charge but the food was cold and cheap.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Marco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 13 August 2014
Dear Guest,

Let me start by thanking you for your feedback and apologizing for not meeting your expectations. The situation you mention is not common for our hotel, as you can see from previous site reviews. I will share your review with my staff.

We strive to meet all of our guests' expectations, and are very sorry our staff fell short this time around. We hope that you would be willing to give us another chance in the future.

Best Regards,
Laurene Semprit
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Bologna, Italy
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 26 July 2014

I stayed there for a couple of nights with 6 workmates.
Hotel is not bad and rooms are nice. Seriously, the only disappointing thing was noise.
There were people and kids running and screaming in the walkway until quite late and hotel staff simply seemed not to care enough to do something.
This made for all of us a very unpleasant stay.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Pappone78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 10 August 2014
Dear Pappone78,

Thank you for taking the time to review your recent stay with us. I am happy you like the room accommodations. I apologize for the areas that we may have fallen short particularly with the noise levels. I greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Again, thank you so much for your feedback. We hope to serve you again in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Atlanta, Georgia
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 16 July 2014

We stayed one night here after a day at Dorney Park. I was really surprised that, given the location, there was neither a swimming pool nor guest laundry facilities. Quite disappointing actually, but we didn't feel like driving to a different location after a long day at the park. The owner/operator should realize that more vacationing families would be interested in staying here if they provided more amenities. Also, there were issues at the breakfast area. The attendant seemed slow to replenish items that had run out. At 7:30 a.m. (an hour after service had begun), the pancake machine was still warming up. Once it finished, there was an error message and it still needed attention from the attendant. Later when I returned with my child (about 8:30), there was another error message and a pancake stuck on the belt. The lady simply turned off the machine, so no pancakes for us. Kids were disappointed. Also, the juice out of the dispenser was WARM. Not room temperature, but warm. I had to go get a cup of ice from the vending area.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank anonymous2415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, 20 July 2014
Dear Valued Guest,

We sincerely apologize for the problem you experienced during your recent stay with us. I will take this moment to advise you of the changes we are implementing in our breakfast area. We have made updates to our breakfast staff, which we are certain will eliminate the problem you experienced. We have recently been supplied with a new juice machine, to correct the issue we had. Not even three days after noticing the room temperature juice, did we replace the entire machine. As for our pancake machine, we have contacted the service tech in regards to the error message and issues we are having. The "fixes" they give us seem too be temporary "fixes", and new parts/machine are in the works.

As far as the amenities such as a pool or guest laundry facility, we are a very small property, and the size of it simply does not allow for amenities such as these.

I hope you will grant us another opportunity to service you in the future. We hope that the changes we have made to the entire breakfast area of new equipment and new staff, that you will be satisfied if given another chance.

Thank you for the time you took to give us your feedback. We greatly appreciate it.

Best Regards,
Laurene Semprit
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Additional Information about Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area

Property: Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area
Address: 3620 Hamilton Boulevard, Allentown, PA 18103
Phone Number:
Region: United States > Pennsylvania > Allentown
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Allentown
#3 Family Hotel in Allentown
#4 Romantic Hotel in Allentown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Allentown PA. A 100% smoke free facility located just across the street from Dorney Park & Wildwater Kingdom. This conveniently located, clean and friendly hotel is located just off Interstate 78 at exit 54, just minutes from many Lehigh Valley businesses, attractions, shopping, golf, colleges and more. We are the closest hotel to the main gate at Dorney Park & Wildwater Kingdom!All rooms are equipped with a microwave, refrigerator, 32' flat panel HDTV, as well as all the other amenities you've come to expect from Holiday Inn Express.Other Points of Interest: The Holiday Inn Express is also a short drive to: Crystal Cave, Lost River Caverns, Lehigh Valley Zoo, Lehigh Valley Velodrome, The Crayola Factory, Easton Museum of Pez Dispensers, Hawk Mountain Sanctuary, Cabela's (Outdoor Merchandise), Lehigh Valley Mall, Lehigh University & Stabler Arena, PA International Raceway, Bear Creek Mountain and to take the Lehigh Valley self guided Covered Bridge Tour. We thank you for your interests and would like to welcome you to 'Stay Smart' at the Holiday Inn Express Hotel & Suites - Dorney Park. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Allentown
Holiday Inn Express Allentown
Holiday Inn Allentown
Allentown Holiday Inn

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