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“Accomodations good - food bad!”

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Hilton Garden Inn Allentown-Bethlehem Airport
Ranked #3 of 30 Hotels in Allentown
Certificate of Excellence
new york
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Accomodations good - food bad!”
4 of 5 bubbles Reviewed 8 June 2014

Check-in was easy and the accommodations were on point. We were disappointed with the breakfast. Went down to get breakfast and was told that it would take at least 15 minutes whether we were being served in the dining room, or if we wanted to take it up to our room. One look at the breakfast changed our minds. The potatoes looked as if they had been there since last winter and so, too, did the eggs. With the exception of the packaged foods (such as cereal) everything looked old, dried out and very unappetizing. I had a coupon wherein had I spent only $24, I would have earned 500 points. I still refused. Luckily, there is a Red Robin on the premises which can save day (they’re open late also and the staff is friendly). There are also many other food places in the vicinity where you can purchase food. Other than the looks of the food, we found everything to be O.K.

Room Tip: 1. If you use any discount, confirm that the rates were applied when you get to the hotel. When I...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcyNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin K, Assistant General Manager at Hilton Garden Inn Allentown-Bethlehem Airport, responded to this review, 9 June 2014
Thank you so much for the feedback. We are so happy to hear that your arrival experience and accommodations met your expectations. Our guest services team works very hard to ensure all of our guests are happy. I am sorry that our breakfast service was not up to par, your comments have been forwarded to our F&B manager and I am sure he will correct these issues. We hope to see you again soon so you can experience our true level of food and beverage service. Thank You!

We also want to mention that Hilton does not own Staybridge Suites, they are a brand of Intercontinental Group that operates the popular Holiday Inn brand. We do however share a parking lot with them and help out each other's guests when the need arises.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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526 reviews from our community

Traveller rating
    257
    178
    55
    25
    11
See reviews for
176
86
31
175
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Binghamton
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Continually upgraded, excellent staff, great accommodations, convenient location, fair price. There really are no negative to say about this property. The entire staff goes out of their way to be pleasant yet professional.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elmwood Park, United States
1 review
5 of 5 bubbles Reviewed 2 June 2014

Excellent Hotel, food was great both dinner and breakfast. The staff was very friendly, fun and hospitable. Room was comfortable and clean. Pool was small but at least they have one. The lobby was really nice and the ambiance of it was beautiful. Definitely recommend this hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rusty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Underhill, United States
2 reviews
5 of 5 bubbles Reviewed 29 May 2014

My wife and I stayed here for a quick trip to visit family. We only stayed one night, but we were extremely satisfied. The room was spacious and clean. Also, the extremely affordable all you can eat breakfast was a huge plus. I would absolutely recommend this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Washington, New York
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Stayed at the beginning and end of my trip to western Virginia. Well kept and a good breakfast,
Staff was very helpful.
While we were there I noted that the manager helped out a school that was having an emergency with their bus. She was very helpful and professional. I like an organization that is a real part of the community.

Room Tip: Room 219 was larger than 214 and both had a king sized bed.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roobrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2014

This hotel is surely a gem! I didn't know what to expect for the price we paid, but we were pleasantly surprised at just how fantastic the staff, the cleanliness, the surrounding area and the amenities were. It is centrally located and incredibly clean. The hotel has so much for its guests and is a breath of fresh air upon entering the doors. I would stay here again for sure, as well as recommend it to friends and family. The staff were friendly and so willing to help with any questions that we had.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 22lovestotravel22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

Quick check in, close to the airport, shopping and good food, good value for the $$. Loved having a Keureg coffee machine in the room and the fact they had tea offered. Would like to have seen more TV channels. Their is a great Sushi and Japanese Teppanaki grill right around the corner.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Maczj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin K, Assistant General Manager at Hilton Garden Inn Allentown-Bethlehem Airport, responded to this review, 26 May 2014
Thank you for completing a Trip Advisor review on your stay with us. We are happy to hear that you enjoyed our newest amenity, the in-room Keurig coffee machine. Our hotel is continuously looking for ways to improve and your comments about our TV channel selection will be considered. Again, thank you for the review and we look forward to having you stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Allentown-Bethlehem Airport

Property: Hilton Garden Inn Allentown-Bethlehem Airport
Address: 1787B Airport Road, Allentown, PA 18109
Phone Number:
Region: United States > Pennsylvania > Allentown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Allentown
#2 Business Hotel in Allentown
#3 Romantic Hotel in Allentown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Allentown-Bethlehem Airport 3*
Number of rooms: 106
Official Description (provided by the hotel):
Centrally located within the Lehigh Valley. Easy access to Routes 22, 33 and 78. Within one half mile from the Lehigh Valley International Airport. Complimentary Shuttle Service to and from the Airport. Full cooked to order breakfast and complimentary wireless internet. ... more   less 
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Also Known As:
Hilton Garden Inn Allentown-Bethlehem Airport Hotel Allentown
Hilton Allentown
Allentown Hilton

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