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“Wow - pastries, cookies and desserts upon arrival!” 4 of 5 bubbles
Review of Hilton Garden Inn Allentown-Bethlehem Airport

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Hilton Garden Inn Allentown-Bethlehem Airport
Ranked #3 of 30 Hotels in Allentown
Certificate of Excellence
Flagstaff, Arizona
Level Contributor
720 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Wow - pastries, cookies and desserts upon arrival!”
4 of 5 bubbles Reviewed 5 August 2014

What a delightful welcome! The staff had a literal buffet of pastries, cookies and chocolate desserts waiting upon check-in (not sure if this is normal but it was great!), and friendly, smiling reception staff. The room was clean, and had a tub, fluffy towels, plus microwave and fridge.

Across the street was Target, Panera Bread, and other restaurants. Close to the airport, it was easy to find. The only complaint is not the hotel's fault, but in the middle of the night, it sounded like someone was throwing boulders into rubbish bins outside my room. The only thing I could see was a truck marshalling yard that backed up to the hotel. Maybe they were loading heavy metal items at midnight?? Anyway, I'd ask for a room facing the main road next time to see if it was any quieter. Otherwise, a fantastic stay.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CleopatraBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin K, Assistant General Manager at Hilton Garden Inn Allentown-Bethlehem Airport, responded to this review, 8 August 2014
Thank you for taking the time complete a Trip Advisor review. We are so glad you enjoyed your arrival at our hotel; you actually checked in during our monthly managers reception. We are glad you enjoyed the many tasty snacks our F&B team prepared for that event. In regards to the trucking noise, we are so sorry about this noise. We are currently looking into ways to reduce this noise as we understand the frustration it may cause. We hope to have this rectified by next year. Thank you so much for staying with us, we look forward to serving you on your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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524 reviews from our community

Traveller rating
    256
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    55
    25
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
New York, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

Stayed here for a wedding. Staff was nice, Breakfast was excellent, room was very nice. Would stay here again. Good location. A problem with housekeeping did arise, but the hotel took care of it. Used business center, easy access.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden City, United States
1 review
3 of 5 bubbles Reviewed 23 July 2014

you can see the black mold in the caulking around the tub... It seems like the caulk was clean but they are not able to get those mold stains out. The caulking should be replaced... beyond that my wife heard the neighbor peeing in the bathroom next door when the TV was off.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Larry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin K, Assistant General Manager at Hilton Garden Inn Allentown-Bethlehem Airport, responded to this review, 26 July 2014
I am sorry you found your guest room bathroom unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. Maintenance and housekeeping will be made aware of this and we will get it cleaned right away.

At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, Pennsylvania
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

After another long leg of our journey, another great experience with Hilton! This time the gentlemen working the counter had only been with the company for 5 days but he was awesome and very helpful! The room was clean and smelled great (which was not the case from my last stop aka "smelly cat review")!

Room Tip: ask the new guy at the front desk!
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank leroyw298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
225 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
4 of 5 bubbles Reviewed 22 July 2014 via mobile

We stayed here twice within a week on a road trip. The pool and hot tub were very nice and open late. The lobby area was pretty and inviting and the restaurant was affordable and offered good selections and great food. Drink prices were excellent . Our rooms were clean and pleasant. Pillows weren't great and AC was inefficient and noisy. While we were at the hotel, the police had to be called for a troublesome guest. I was very impressed by the professionalism of the staff, all of them. They handled the situation and continued to serve the needs of the other guests most graciously. In fact, every employee we met was especially nice. We will definitely return.

Stayed July 2014, travelled with family
Helpful?
2 Thank PennWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin K, Assistant General Manager at Hilton Garden Inn Allentown-Bethlehem Airport, responded to this review, 23 July 2014
Thank you so much for taking the time to complete a Trip Advisor survey. We are so sorry that the pillows and AC unit did meet your expectations.We are currently in the process of updating our pillows to meet our brand's new standard. I am sure that if you stay with us again you will notice the difference. Our rooms are constantly going through a preventative maintenance procedure and I will let maintenance know about your comments on the AC unit. I also wanted to thank you for your recognition of our staff during a situation where we had to call the police. Although it does not happen regularly, we take the safety and security of our guests very seriously and we do not tolerate behavior that threatens that. I am sure our staff will be happy to hear your comments about their service.

Again, thank you for the review and we look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericksburg, VA, United States
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 18 July 2014

We enjoyed every minute of our stay, from start to finish! The lobby is very modern and clean, and our room was very clean and comfortable. An added bonus was that Red Robin delivered our food to our door quickly and it was delicious! We would definitely plan to stay here again!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashburnham, Massachusetts
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

As a frequent business customer, we always stay here. A great location, very clean rooms, and fantastic staff. The dinners are very good and quite convenient, since we don't have to go somewhere else to eat. The staff are very friendly and quite helpful. I recommend this hotel highly.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jeanmtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Allentown-Bethlehem Airport

Property: Hilton Garden Inn Allentown-Bethlehem Airport
Address: 1787B Airport Road, Allentown, PA 18109
Phone Number:
Region: United States > Pennsylvania > Allentown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Allentown
#2 Business Hotel in Allentown
#3 Romantic Hotel in Allentown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Allentown-Bethlehem Airport 3*
Number of rooms: 106
Official Description (provided by the hotel):
Centrally located within the Lehigh Valley. Easy access to Routes 22, 33 and 78. Within one half mile from the Lehigh Valley International Airport. Complimentary Shuttle Service to and from the Airport. Full cooked to order breakfast and complimentary wireless internet. ... more   less 
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Also Known As:
Hilton Garden Inn Allentown-Bethlehem Airport Hotel Allentown
Hilton Allentown
Allentown Hilton

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