I had never been to a Red Robin but it was close to our hotel, it was 9pm at night, and I had heard my family mention it on occasion. The food was basic TGIF, Applebees, etc. fare. Though they are specifically known for their burgers.
It was the staff that moved this average score to very good. They have a computer device where you can order drinks, appetizers and desserts without having to ask your server but you don't have to do it that way. There is some magic where it gets to the kitchen and to the server. I was fumbling with this device and our waitress patiently walked me through it. But in any case, we ordered directly from her just because I was still a bit baffled. She checked on us in just the right intervals.
The computer device also lets you pay your bill right there with a credit card and add a tip. This we figured out and loved this feature. In Europe the server comes over with a portable credit card machine to do it on the spot but this device was even better. I think it should be adapted in all sit down chain restaurants.
We were the last people there and no one looked to rush us out even though I got the feeling it was closed on Monday nights at 10pm. Everyone said "goodbye" with a smile when we finally left around 10:20pm. Great staff.
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