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Allentown Park Hotel Ascend Collection by Choice Hotels
Ranked #4 of 30 Hotels in Allentown
Chester, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Value”
Reviewed 25 September 2013

Front office and breakfast staff were extremely friendly. I expected a faint smell of smoke in our non-smoking room (which I have experienced in the past). However, the room had a very fresh smell and I love that they wash the duvet covers nightly. The price was just right for our stay. Only complaint is the computer in the business center should have been a higher speed and colored ink would have been nice in the printer.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Roger K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, 3 February 2014
Thanks for the review. I will pass along the nice things you said about our staff to them and make sure they are recognized for the great guest service they provided. We here at the Hampton strive for a clean enviornment and love it when our guests notice what we do. We hope that you will come back to our property the next time you are in the Allentown area. Have a great day.
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548 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Felton, Delaware
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 September 2013

We stayed here after a concert at the Allentown State Fair. Comfortable bed, but the bathroom could use some updating. I've stayed at Hampton Inn's before, and this one wasn't any better or worse. The breakfast area could use some more seating. It was really crowded when we went downstairs and ended up leaving and bought breakfast somewhere else.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisap921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, 3 February 2014
Thanks for the review. Hope you enjoyed the concert and the Fair. Thanks for choosing our property as your hotel choice. Just to let you know, we are about to go through a multi million dollar renovation and it will include a new breakfast loft, a state of the art fitness center, and a pool. We are excited about these changes and we know you as the guest will to. Hope we see you the next time you travel through the Allentown area.
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Tampa, Florida
Level 6 Contributor
194 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 12 September 2013

I sat on this review for a little while thinking maybe I would be more kind after more thought, but this is not the case. In spite of some very helpful and friendly staff at the hotel, it's cleanliness and condition were poor.

This is a fairly typical Hampton when first approaching and in the lobby area, but as soon as I got to my room it was clear something was not right. The floor looked as though it had not been vacuumed, the bed cover did not look clean and there were wash cloths rolled up and stuffed into a large gap next to the AC unit. The phone was disgusting. I was too tired to move.I waited until morning to bring my issues to management's attention.

They were friendly and attentive, but when I returned to my room, housekeeping had been there, but the room was still not clean. I dampened a wash cloth and rubbed it on the carpet, and the result was disgusting. A clean room is Rule #1. All the other features and extras are distant to basic cleanliness.

Otherwise, the room was typical with a free web access, free parking, free breakfast and a Hampton Inn feel which I like.

With that said, I would never stay here again and would recommend others to do the same. I cannot speak for the other hotel choices in the immediate area, but hopefully they will be cleaner than this one.

Room Tip: They have a 100% satisfaction guarantee, but in the end did not comp anything for me. If you try it...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CoasterWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, 3 February 2014
I appreciate the honesty in this review. I just wanted to apologize for your stay and how uncomfortable it was. Just wanted to let you know we are about to undergo a major multi million dollar renovation that will include a new pool, new rooms, a state of the art fitness center, new breakfast loft, and a pool. We are excited about these changes that are about to happen. I hope this one stay would not deter you from coming back. I personally will handle your reservation and make sure the room is clean and has everything that a Hampton Inn has to offer. Please give me a call here and we will definitely work something out. Hope you have a great day.
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Clark, New Jersey
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

No question that I would sleep like a baby at ANY hampton inn, its a no brainer! I wish I could afford the bedding , its so comfortable! I would love the pillows, cases fitted sheet and that wonderful duvet insert and covering. OMG! Staff was nice , I would say the ONLY drawback I found was the way its set up for breakfast or just if you want to sit an hang. Didn't feel as cozy and nice as the regular hampton I stay at in Wilkes Barre. But like I said, The hotel was spotless and as always room was very comfortable! I look fwd to next weeks stay! I will sleep all night!

Room Tip: Any room there is great!
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosemarie62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, 3 February 2014
Thanks for the review and the amazing compliments. I will definitely be passing these along to all of our staff and make sure they are noticed for the work that they do. We at the Hampton here strive for excellence and cleanliness. We are about to undergo a major multi million dollar renovation that will include a breakfast loft overlooking the breakfast area, a state of the art fitness center, a pool. We are excited about these changes. We hope you will consider staying with us the next time you are in the Allentown area. Have an amazing day.
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Quatro Barras, PR
Level 6 Contributor
172 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 3 September 2013

Have been to several hotels on this chain, and become more and more convinced that there's a clearly defined standard for all of them. Difference is how old installations are, and how far each hotel is careful on the standards.
this one is on the lower range of the standard. Old rooms, besides big. The white sheets are not that white and soft any longer. Bathroom smells trully bad, to the point I was starting to avoid being on it.
Towels are so small and looks so old, that even a feeling of not being so clean came to my mind.
Cold reception and breakfast staff.
There are better hotels very close by, even the same company, that are much better. I don't consider coming back to this one at all

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, 5 September 2013
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. We will take your comments under consideration as we work to improve our guest experience. We hope you will come visit us in the future.
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Omaha, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2013

I had not issues at all. The hotel was clean and pretty updated. The only issue I had was that the smell of the air outside of the hotel was a little off-putting, but that is due to their neighbors. The hotel was tucked into an industrial area, but the signage made it easy to find.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, 3 February 2014
Thanks for the review. We definitely appreciate all the nice things that you say for our property here. Just to let you know we are about to undergo a major multi million dollar renovation that will include a new breakfast loft, state of the art fitness center, a pool. These are all things that we are looking forward and are excited about. We hope to see you when you come back to the Allentown area. Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 August 2013

This hotel is very well located. It is close to attractions, food, and has easy on, off access to major highways. The entire staff is very friendly and very accommodating. The area eateries seemed to be family friendly. An excellent choice for our needs and would recommend it to everyone.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank 451fredi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, 3 February 2014
Thanks for the review. We always appreciate when our guests have a good guest experience. I will be passing on the good word to all of our staff here acknowledging the great work that they are doing. It makes up for the long week working. Hopefully you will consider us the next time you will be traveling through the Allentown area. Have a great week.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Allentown Park Hotel Ascend Collection by Choice Hotels

Property: Allentown Park Hotel Ascend Collection by Choice Hotels
Address: 7471 Keebler Way, Allentown, PA 18106-9302 (Formerly Hampton Inn by Hilton Allentown)
Phone Number:
Region: United States > Pennsylvania > Allentown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Allentown
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Allentown Park Hotel Ascend Collection by Choice Hotels 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Your best choice is the beautiful Allentown Park Hotel Ascend Collection by Choice Hotels. We are excited to offer well appointed guest rooms with upgraded amenities including over 100 HD channels while enjoying an excellent night's sleep in incredibly comfortable beds. Be energized with our complimentary hot breakfast buffet, which includes a wide selection of hot and cold items. Need do some work or watch a movie then please utilize our complimentary wireless internet service throughout the hotel. Take a relaxing swim in our indoor salt water pool, get that work out in at our on site fitness center. Loosen up after a long day in our guest social zone. If the needed we have a coin operated laundry facility or same day dry cleaning available. Please take advantage of our large complimentary parking area which can accommodate multiple buses and vehicles if necessary. Do not forget to take advantage of our staff to find some “hidden gem's” in our local area to visit, we will love to share with you all the Leigh Valley has to offer during your stay both business and pleasure. We look forward to sharing with you our unique and new property, if you have a need for us we are here for for you. ... more   less 
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Also Known As:
Hampton Inn Allentown Hotel Allentown
Allentown Hampton Inn

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