As a Diamond Member of Hilton Honors program, I was sadly disappointed with this Hampton Inn. I realize now why it was having such a great price. The hotel is overdue for an upgrade. Problems: dirty irons & ironing boards, slow internet, musty smells, ran out if food & seating for breakfast buffet by 8:30am. Definitely not ready for prime time.
But my greatest disappointment was with the staff. This hotel is understaffed & the limited staff is not empowered to assist guests with legitimate concerns. Examples: Failed twice to provide correct keys to my room; telling me "I'm the only one here & I don't have the time to help with internet when I called at 10pm; explaining that I'm sorry I can't give you a bottle of water or a bag of nuts because they count everything & fine us. SERIOUSLY!!!???
This was from 3 different front desk staff over a 2 night stay.
As I checked out & was provided the 100% SATISFACTION GUARANTEE - the front desk staff told me that starting in August, 2014 the hotel is getting a $5 Million Dollar update. So...SOMEWHERE IN TIME - this hotel will hopefully meet Hilton's strict standards again. Until then, only plan to stay here if you are searching for a bargain.
- Official Description (provided by the hotel):
- Your best choice is the beautiful Allentown Park Hotel Ascend Collection by Choice Hotels. We are excited to offer well appointed guest rooms with upgraded amenities including over 100 HD channels while enjoying an excellent night's sleep in incredibly comfortable beds. Be energized with our complimentary hot breakfast buffet, which includes a wide selection of hot and cold items. Need do some work or watch a movie then please utilize our complimentary wireless internet service throughout the hotel. Take a relaxing swim in our indoor salt water pool, get that work out in at our on site fitness center. Loosen up after a long day in our guest social zone. If the needed we have a coin operated laundry facility or same day dry cleaning available. Please take advantage of our large complimentary parking area which can accommodate multiple buses and vehicles if necessary. Do not forget to take advantage of our staff to find some “hidden gem's” in our local area to visit, we will love to share with you all the Leigh Valley has to offer during your stay both business and pleasure. We look forward to sharing with you our unique and new property, if you have a need for us we are here for for you. ... more less
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- Also Known As:
- Hampton Inn Allentown Hotel Allentown
- Allentown Hampton Inn