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“Accomodations unacceptable”

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Days Hotel Allentown Airport / Lehigh Valley
Ranked #14 of 30 Hotels in Allentown
Harrisburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Accomodations unacceptable”
Reviewed 6 August 2013

I really hope that the management at the Days Allentown read the reviews. At least it would show they marginally care because if the state of this hotel is an indication, then that they do not. I went to this hotel for a weekend stay July 26-28. I thought I had a 3 1/2 star hotel I booked through Hotwire. When we arrived ( it was late) the main entrance looked clean and I was hopeful for a pleasant stay. We were put on the 1st floor , but we found out there was no elevator and no one to guide us to our rooms. We and another guest wandered for 15 minutes until we found the floor. The extremely low hallway was filled with smoke as was our room. There are no smoking signs posted but clearly from the smoke it is just a suggestion. When I called the front desk, they feigned ignorance and I asked to be moved because of an allegry to smoke. I was 'upgraded' to a business suite on the 3rd floor.So up three flights of stairs we went with luggage! The suite seemed suitable, but I noticed a musty odor but it was late and we just went to bed. In the morning I tried to order breakfast. 2 1/2 hours later, it came-wrong with a waitress asking me not to complain to managment that it got messed up. The musty , nasy odor was getting so bad, I was getting dizzy. The phone wasn't working and the sink wasn't draining so I asked to please be moved again. Another 'business suite' on the 2nd floor. Luckily, I got help with my bags this time. When we got to 210, it was so stank in there that the front desk person asked the cleaning staff for Febreeze and sprayed himself! It was dark , otherwise I would have flipped when he was there when I turned the lights on. Stains everywhere! (There are pics of the carpets) Had it not been for the fact that I paid through Hotwire and I couldn't find another room elsewhere, I would have gotten the hell out of there! Have they no shame? Once again, that nasty smell. Even though I was scared to, I investigated. It was the pillows! When I pulled the pillowcases back, I was in horror. Yellow and black stained, like they were left over from a flood. I slept that night curled in a ball, with no pillow or sheet. They market a pool, exercise room ( CLOSED) hot tubs, restaurant and lounge. I did not go in the pool and you couldn't have paid me to get in the hot tub. The bar /lounge closd at 11 on Sat. This was hands down the worst hotel experience I have ever had. I was fearful for my health! I may be unfortunate in that I did not win the Days Allentown room lottery but I think not. I heard other people complaining as well while I was there. If I had known that this was a step up from a roach motel, then I either would not have booked it or would have adjusted my expectations. Clean carpets and pillows should not be considered a luxury.

Room Tip: Not 210. Stay away from 1st floor unless you like the smell of smoke.
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  • Stayed July 2013, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda K, Front Office Manager at Days Hotel Allentown Airport / Lehigh Valley, responded to this review, 28 August 2013
I would first like to thank you for choosing to stay with us here at the Days Hotel. Providing every guest with the best experience possible while visiting our property is what we strive for. Unfortunately, we missed that mark during your stay and for that I apologize.

The conditions you experienced with your guest rooms and our pool area unacceptable. Your reviews has been addressed with all appropriate departments and please know that we are all working to ensure this type of incident will not reoccur.

I hope the issues you experienced during your stay will not deter you from giving us another try, as we would love the opportunity to provide you with an outstanding experience.

Again thank you for choosing to stay with us and we are looking forward to seeing you in future travels.

Thank you

Amanda Kovacs
Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Hotel Allentown Airport / Lehigh Valley

Property: Days Hotel Allentown Airport / Lehigh Valley
Address: 3400 Airport Rd, Allentown, PA 18109-9316
Phone Number:
Region: United States > Pennsylvania > Allentown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 30 Hotels in Allentown
Price Range (Based on Average Rates): £
Hotel Class:3 star — Days Hotel Allentown Airport / Lehigh Valley 3*
Number of rooms: 144
Official Description (provided by the hotel):
Our full service property provides you with a "home away from home" experience, from our welcoming lobby, to our friendly staff. Feel refreshed after taking a dip in the largest indoor pool in the Lehigh Valley or melt the stress away in one of our Jacuzzi rooms. Work out in our fitness center, enjoy a cocktail and appetizer in our Jetport Lounge, and dinner in our Restaurant. We are centrally located to everything you would want to see or do in the Valley, with easy access to all major attractions, including Dorney Park, Crayola Factory, SteelStax, Sands Casino and much, much more. We create a great value, comfortable, clean accommodations, FREE parking, FREE Wi-Fi, and everything you need, right here! We look forward to seeing you, and having you experience everything all of your guests are raving about. ... more   less 
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Also Known As:
Four Points By Sheraton Hotel And Suites Allentown Airport
4 Points By Sheraton Hotel & Suites Allentown Airport
Four Points Lehigh Valley
Sheraton Allentown
Four Points Allentown
Allentown Four Points
Allentown Sheraton

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