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“the only complaint I have is that we were on the 2nd floor...” 4 of 5 bubbles
Review of Days Hotel Allentown Airport / Lehigh Valley

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Days Hotel Allentown Airport / Lehigh Valley
Ranked #16 of 30 Hotels in Allentown
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1,097 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 20 July 2014

I just completed a 2 day visit at the hotel. We used a third party site to book a reservation, as the rate listed on that web site, was better than what was listed on the hotels. Upon checkin, we asked to change our room type, from a King, to a room with 2 doubles, it was a mistake I had made during booking (BTW, I caught the mistake a spoke with the hotel before arrival and was assured, based on availability, it would be OK to do). Upon checkin the front desk person checked with the manager about our request, she said that they could not change the room type, it was not possible because we used a third party sites, and that it did not matter because the hotel was booked and had no rooms to accommodate our request. The manager, who was also assisting other guests check in, fielded several other reservations from people who had used "Third Party Sites" - and each time her response was something akin to - We can not help you with reservations made from a third party site, we do not allow changes in rooms or to the reservations - . Ok, so we get to our room, it had a bad smell and the bathroom floors were sticky, we went back to the front desk, and were again told that because we used a third party site there was nothing that could be done and all rooms were taken. The next morning, I again inquired, and the front desk person on duty then was more than happy to accommodate us, apologized for the bad smell, and, in fact, had a double bed room immediately available (8am by the way so this was probably open all night) - with no mention of how we booked the reservation. I greatly appreciated this gentlemen's assistance, but had to wonder if the manager on duty the night before had a chip on her shoulder regarding customers who use third party sites to book, she was very disappointing employee to work with, if you are a manager, and do not like third party sites, then why subject your hotel to allow people to book through them. Again - my thanks to the more reasonable employee that salvaged our stay.

Room Tip: they are undergoing some renovations, so ask for a room on a floor that reno's have been complet...
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  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Days Hotel Allentown Airport / Lehigh Valley

Property: Days Hotel Allentown Airport / Lehigh Valley
Address: 3400 Airport Rd, Allentown, PA 18109-9316
Phone Number:
Region: United States > Pennsylvania > Allentown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 30 Hotels in Allentown
Price Range (Based on Average Rates): £
Hotel Class:3 star — Days Hotel Allentown Airport / Lehigh Valley 3*
Number of rooms: 144
Official Description (provided by the hotel):
Our full service property provides you with a "home away from home" experience, from our welcoming lobby, to our friendly staff. Feel refreshed after taking a dip in the largest indoor pool in the Lehigh Valley or melt the stress away in one of our Jacuzzi rooms. Work out in our fitness center, enjoy a cocktail and appetizer in our Jetport Lounge, and dinner in our Restaurant. We are centrally located to everything you would want to see or do in the Valley, with easy access to all major attractions, including Dorney Park, Crayola Factory, SteelStax, Sands Casino and much, much more. We create a great value, comfortable, clean accommodations, FREE parking, FREE Wi-Fi, and everything you need, right here! We look forward to seeing you, and having you experience everything all of your guests are raving about. ... more   less 
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Also Known As:
Four Points By Sheraton Hotel And Suites Allentown Airport
4 Points By Sheraton Hotel & Suites Allentown Airport
Four Points Lehigh Valley
Sheraton Allentown
Four Points Allentown
Allentown Four Points
Allentown Sheraton

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