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“a work in process”

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Days Hotel Allentown Airport / Lehigh Valley
Ranked #14 of 30 Hotels in Allentown
Reviewed 2 September 2014

I have stayed here many times and yes the hotel has been consistent renovation - at least the current owners are putting some money back into the place. The staff are consistently very helpful and give their best in providing customer service. I obviously am more aware of the turnover and more patient with the new staff. The new staff are a work in process also, but thye have good role models.

Room Tip: until the elevator is in operation a 1st or second floor is better. The side away from the airport c...
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  • Stayed: September 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Ed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, Front Office Manager at Days Hotel Allentown Airport / Lehigh Valley, responded to this reviewResponded 10 November 2014

Thank you for taking the time to leave a comment regarding your recent stay at our property.

We also apologize for any inconvenience that our current renovations may have imposed upon your stay. We are currently installing an elevator to further assist guests who are located on the 1st or 3rd floor. We understand how much of an inconvenience it may be to carry luggage up or down the stairs, but once the elevator is up and running this should no longer be an issue.

Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As for the compliments, we greatly appreciate you taking the time to not only leave comments regarding improvements, but also what you liked about our hotel. Thank you again for letting us know how your stay was while you were in the area.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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819 - 825 of 1,268 reviews

Reviewed 2 September 2014

This place was awful. The pool was filthy and room smelled like smoke in a non smoking hotel. Was utterly disgusted. Do not stay here. Also no elevator so had to carry luggage to 3rd floor. The people at the front desk were not very helpful and my husbands asthma was bad due to smoke infested room.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, Front Office Manager at Days Hotel Allentown Airport / Lehigh Valley, responded to this reviewResponded 10 November 2014

Thank you for taking the time to leave a comment regarding your recent stay at our property.

We deeply apologize for the unsavory circumstances that were bestowed upon you and your family during your most recent visit with us. The appropriate departments have been notified and such issues are being handled accordingly to ensure it does not occur in the future.

We also apologize for any inconvenience that our current renovations may have imposed upon your stay. We are currently installing an elevator to further assist guests who are located on the 1st or 3rd floor. We understand how much of an inconvenience it may be to carry luggage up or down the stairs, but once the elevator is up and running this should no longer be an issue.

We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014 via mobile

Room was clean upon arrival. Staff was friendly although lacking knowledge of their computer system. Hotel was quiet the first night. However the hotel sponsored a party Sunday night for the guests. Hah! Not for us. We came to the hotel to sleep before our eight hour drive home. I looked in the ballroom and there was no one there. We could still hear the music well down the hall near our room. Thankfully not in our room but the drunks next door were annoying for a short time. Breakfast left a lot to be desired.

Stayed: September 2014, travelled as a couple
Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, Front Office Manager at Days Hotel Allentown Airport / Lehigh Valley, responded to this reviewResponded 10 November 2014

Thank you for taking the time to leave a comment regarding your recent stay at our property.

Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As for the compliments, we greatly appreciate you taking the time to not only leave comments regarding improvements, but also what you liked about our hotel. Thank you again for letting us know how your stay was while you were in the area.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Tiffany L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Alexander T, Front Office Manager at Days Hotel Allentown Airport / Lehigh Valley, responded to this reviewResponded 10 November 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 August 2014

This hotel used to be the best deal near the ABE airport but has taken a turn for the worse. When I checked in I was informed that the elevator had been broken for months. My non-smoking room reeked of smoke and the television was broken. The young woman at the front desk was lovely but could not answer any questions and was unable to check me in according to my reservation. When I returned from vacation to pick up my car, I called for the shuttle twice. It never came so I took a taxi and upon arriving at the hotel saw the shuttle van sitting in the lot. The woman at the desk told me there were two shuttles and then one had come to get me which I know is untrue. Next time I will likely stay and park elsewhere. It is too bad because two years ago this hotel was quite nice and well run for an airport hotel.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank kingstupka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, Front Office Manager at Days Hotel Allentown Airport / Lehigh Valley, responded to this reviewResponded 10 November 2014

Thank you for taking the time to leave a comment regarding your recent stay at our property.

We deeply apologize for the unsavory circumstances that were bestowed upon you and your family during your most recent visit with us. The appropriate departments have been notified and such issues are being handled accordingly to ensure it does not occur in the future.

We also apologize for any inconvenience that our current renovations may have imposed upon your stay. We are currently installing an elevator to further assist guests who are located on the 1st or 3rd floor. We understand how much of an inconvenience it may be to carry luggage up or down the stairs, but once the elevator is up and running this should no longer be an issue.

We again apologize about the miscommunication regarding the shuttle. We’ll make sure the Guest Service Agents and the Driver clearly getting through to each other.

We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2014

This place is a dump. The hallways are dirty. The rooms smelled. It did not feel clean. The doors to the outside were constantly left ajar. The person in front of me at the front desk checked into his room just to find that there was somebody already there.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank CMurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander T, Front Office Manager at Days Hotel Allentown Airport / Lehigh Valley, responded to this reviewResponded 10 November 2014

We deeply apologize for the unsavory circumstances that were bestowed upon you and your family during your most recent visit with us. The appropriate departments have been notified and such issues are being handled accordingly to ensure it does not occur in the future.

We also apologize for any inconvenience that our current renovations may have imposed upon your stay. We are currently installing an elevator to further assist guests who are located on the 1st or 3rd floor. We understand how much of an inconvenience it may be to carry luggage up or down the stairs, but once the elevator is up and running this should no longer be an issue. We hope that you will consider us again one day to provide you with a more comfortable and pleasant experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
1  Thank Nicole T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Alexander T, Front Office Manager at Days Hotel Allentown Airport / Lehigh Valley, responded to this reviewResponded 10 November 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Days Hotel Allentown Airport / Lehigh Valley

Address: 3400 Airport Rd, Allentown, PA 18109-9316
Phone Number:
Region: United States > Pennsylvania > Allentown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 30 Hotels in Allentown
Price Range: £47 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Days Hotel Allentown Airport / Lehigh Valley 3*
Number of rooms: 144
Official Description (provided by the hotel):
Our full service property provides you with a "home away from home" experience, from our welcoming lobby, to our friendly staff. Feel refreshed after taking a dip in the largest indoor pool in the Lehigh Valley or melt the stress away in one of our Jacuzzi rooms. Work out in our fitness center, enjoy a cocktail and appetizer in our Jetport Lounge, and dinner in our Restaurant. We are centrally located to everything you would want to see or do in the Valley, with easy access to all major attractions, including Dorney Park, Crayola Factory, SteelStax, Sands Casino and much, much more. We create a great value, comfortable, clean accommodations, FREE parking, FREE Wi-Fi, and everything you need, right here! We look forward to seeing you, and having you experience everything all of your guests are raving about. ... more   less 
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Also Known As:
Four Points By Sheraton Hotel And Suites Allentown Airport
4 Points By Sheraton Hotel & Suites Allentown Airport
Four Points Lehigh Valley
Sheraton Allentown
Four Points Allentown
Allentown Four Points
Allentown Sheraton

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