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Clarion Inn & Suites
Ranked #5 of 15 Hotels in Altoona
Certificate of Excellence
Carlisle, Pennsylvania, Usa
2 reviews
“Good”
Reviewed 3 September 2013

Great service, very fast and friendly. Other than the gum I stepped on in my room after first entering the stay and convenience of the amenities were excellent. Plenty of restaurants close by and right on the main strip which was convenient to help find everything during my stay.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 reviews from our community

Traveller rating
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    25
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    10
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104
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177
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Boston
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2013

We stayed here one night while taking our son to college. The hotel was updated, clean, comfortable and the staff was very friendly and helpful. Easy accessibility from the highway and a number of restaurants near by. Would definitely stay again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Papersilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shermans Dale, Pennsylvania
Level Contributor
3 reviews
Reviewed 22 August 2013

My travels bring me to Altoona frequently and I always stay here. It's clean, reasonably priced and a free breakfast - what more could you ask for? A special thanks to Bonnie for helping me out with my reservation this month!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RealityReeRee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bluefield
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 August 2013

Marked as pet friendly, but they require a $75!!!! fee for a pet. Plus two separate pages of registration. This was over half the cost of the room! I have paid $50 for a pet in a landmark hotle, but this level hotel should be in the $15-$30 range. Talk about a rip off.

Breakfast room is way too small for number of guests and if you decide to go outside to eat on patio tables, need to have someone open door (room key won't open door).

Room was standard HI Express room and was clean, but we left feeling totally ripped off.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Clarion Inn & Suites, responded to this review, 21 August 2013
Dear Mary S,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you appreciate the room you had. We apologize for the disappointment the breakfast and the service you received had caused you. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. We all hope that we will have the opportunity to host you again on a future visit.

Thank you again for your feedback and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 July 2013

I spent two nites here at the end of July. The staff was very friendly. The complex was well maintained & the room clean/comfortable. The hotel was in close proximity to restaurants & freeways. I would stay here in the future & recommend it to anyone visiting the area.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allentown
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 July 2013 via mobile

We stayed there for a weekend in late July. Clean, nice and an above average breakfast (free).

Bed was ok, room quiet, and the staff was pleasant for a late checkin on a weekend when every room in town was booked.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wyyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 16 July 2013 via mobile

We stayed at this hotel on July 5 based on the good reviews from Trip-advisor, well aware that the "best" hotel in Altoona PA may not be up to our usual standards. But I was shocked by how horrible our experience was.

Where do we begin? Booked the hotel on points, and arrived at 2 am, on the first leg of a long trip. We were given our keys by the clerk, but as we came into the hotel with our bags, she grabbed us and told us she needed to change the keys, as she had give us a room that was already occupied. Lucky we saw her before we had gone to our, er, someone else's room and walked right in! Then, when we got our room, it had clearly been recently smoked in. (We requested non-smoking and the room was so-designated). The rooms are dingy, kind of dank...and the smoke on top of it made it awful. We complained. The clerk tried to find us another room, and sent us to the opposite end of the hotel to meet us to give us the keys. When we dragged our bags across the sprawling hotel to meet her, she told us the room only had one bed. For some reason, our son didn't want to sleep in the same bed with us, so we said find us another. After much huffing and puffing, she told us the hotel computers were on "audit" and she couldn't check for a room. Finally, she told us they were completely full. We couldn't get another room. We were told to complain to the manager in the morning.

Bed okay, pillows bad, bathroom clean but dingy. In the morning, we were so dragged out we didn't want to wait until 10 to fight with the manager, so we just checked out and left. Room on points, done. But we vowed to be done with HI Express forever after this substandard experience and hotel.

End of story, we thought, until we checked our VISA account today. The hotel had charged us $268.00 for a room that was supposedly paid with loyalty points. Faint with fury we called the hotel and spoke with the manager. He did an investigation and found out that our credit card, which had been given to them for incidentals, had been swiped for another room, and we had been charged for their two-night stay! Really! He was nice enough, and explained the clerk was new, and is reversing the charge, but this is too much. The hotel isn't that nice that they can afford to do this to customers for very long and keep their good reviews.

Stayed July 2013, travelled with family
Helpful?
2 Thank HighlandCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Clarion Inn & Suites, responded to this review, 1 August 2013
Dear HighlandCreek,

Thank you for being a IHG Rewards Club member and for leaving us a feedback. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. Let me take this opportunity to apologize for any challenges you encountered with our hotel staff and for the condition of the room you received. Rest assured that this isn't reflective of the high standards we usually pride ourselves. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Despite your disappointments, I hope you give us another chance to rectify this unsatisfactory experience. Your patronage and support to the hotel is very important to us. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Inn & Suites

Property: Clarion Inn & Suites
Address: 3306 Pleasant Valley Blvd, Altoona, PA 16602-4312
Phone Number:
Region: United States > Pennsylvania > Altoona
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Altoona
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Inn & Suites 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Everything at Clarion Inn & Suites - Altoona, PA is designed so that you can relax. We know that all you really need is a place to be yourself. Contemporary hospitality and our friendly staff are eagerly awaiting your visit. ... more   less 
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Also Known As:
Holiday Inn Express Altoona Hotel Altoona
Holiday Inn Altoona
Altoona Holiday Inn

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