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“Good service”

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Clarion Inn & Suites
Ranked #5 of 15 Hotels in Altoona
Certificate of Excellence
Guthrie, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good service”
Reviewed 17 June 2014

The rooms were very comfortable for an older hotel. The location was very convenient, the breakfast had a good selection and was well stocked and the person working the breakfast area was very friendly, as was the rest of the staff I interacted with.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager In Training at Clarion Inn & Suites, responded to this review, 19 June 2014
Thank you for taking the time to write a review. I am so happy to hear you enjoyed your stay with us. I will make sure I inform the staff on how you enjoyed your stay. I appreciate your feedback regarding our hotel. Please plan to visit us the next time you travel to the area. Thank you again for writing.

Sincerely,

Ashley Burkey
Manager In Training
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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436 reviews from our community

Traveller rating
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    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Locust Dale, Virginia
Level Contributor
191 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 30 May 2014

We were in town for the graduation of a niece…….not familiar with Altoona, so we took a shot and stayed at the Holiday Inn Express. Good choice--very quiet, great bed and a very good breakfast which was included (standard fair for Express). Would highly recommend for the tired traveler.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager In Training at Clarion Inn & Suites, responded to this review, 19 June 2014
Thank you for your comments sent to TripAdvisor about your stay at the Holiday Inn Express in Altoona, PA. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express a leader in excellence.

Congratulations on the graduation of your niece! Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing the Holiday Inn Express in Altoona.

Sincerely,
Ashley Burkey
Manager In Training
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
91 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 May 2014

There's a waffle house right next door. Don't look for any bars in walking distance, there are none. Everyone was friendly and the rooms were clean. Linens were soft. There was a nice vending machine in the lobby for late night snacking.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bahamasreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager In Training at Clarion Inn & Suites, responded to this review, 6 June 2014
Thank you for taking the time to write a review. I am always glad to hear from our guests. May I suggest the next time you are in town you try El Campesino for a bar within walking distance. El Campesino is a Mexican restaurant but they have a bar as well and all our guest seem to like it there. I will make sure I inform my staff on how you enjoyed your stay. We hope to see you on your next trip to Altoona, PA.

Sincerely,

Ashley Burkey
Manager In Training
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olmsted Falls, Ohio
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 May 2014

I cannot say enough great things about this hotel. We have just completed a family reunion week-end at this hotel where we had a block of rooms as well as had their conference areas as a hospitality suite for the week-end.

From the moment we arrived until we checked out, they rolled out the red carpet to us. The common spaces in this hotel are gorgeous. While the hotel is a little dated, the hotel is very clean and neat. From what were were told, they will be going through an upcoming renovation and I am certain it will only add to the look and feel of the hotel. We are planning our next family reunion in two years and I have already reached out to the hotel to have our out of town family stay here.

Items that really stood out about this hotel:
Staff
Hotel beds (very comfortable)
Breakfast area. It was amazing and offered much more than other hotels that we have stayed in.

If you are staying in the Altoona area, it is really work a look and the stay. I am certain you will walk away with the same warm feelings that we did. Special thanks to Bonnie and Ashley as they really made us feel like family and took extra care of us while we were there.

Outstanding Job team!

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank mash62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager In Training at Clarion Inn & Suites, responded to this review, 26 May 2014
I want to thank you for taking the time to write a review. I am very pleased to hear you felt like family from myself and the other staff here at the Holiday Inn Express. We are always please to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express a leader in excellence.

We appreciate you taking the time to make us aware of your delightful experience during your recent stay. I am so glad to hear you are already planning your next stay here at the Holiday Inn Express. Our entire staff takes great pride in the cleanliness of the hotel and the service rendered. It is our intent to maintain the highest levels of service, convenience, and cleanliness at our location. We strive to provide our guest with a high quality hotel experience and rely upon comment such as yours to maintain these standards.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you and your family in the future. Thank you for choosing the Holiday Inn Express in Altoona.

Sincerely,

Ashley Burkey
Manager In Training
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elizabethtown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014

I found the room on Hotwire about an hour before I got to Altoona. My stay only got better as time went on. After I checked in I went to my room where I was finally able to relax and they provided me with snacks and a few water bottles free of charge. Also, even though I forgot toothpaste I was provided a tube from the front desk as well. The bed was very comfortable and the room size for a single was massive! Needless to say, soon after I laid down I was able to fall asleep as if I were in my own bed at home. I was up early to eat breakfast and it was well organized with a variety of options to choose from and most importantly the coffee was great. I had the pleasure of meeting Cherryie Brown and talk with her for about a half hour. I cannot wait to see what it looks like once the renovations are completed!

Room Tip: Rooms on the first floor are my personal favorite because they are the most convenient
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ErikRief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager In Training at Clarion Inn & Suites, responded to this review, 23 May 2014
I want to thank you for taking the time to write a review. It is always my pleasure to hear from our guests. I am so happy to hear that you enjoyed talking to Cherryie. It is always so wonderful to hear from our guests about their stay. I look forward to seeing you in your future trips to Altoona, PA.

Sincerely,
Ashley Burkey
Manager In Training
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonney Lake, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2014

Loved my stay at this hotel.. The girls at the front desk are the best especially the girls in the evening helping with where to eat and what fun bars are around to go to.. Breakfast was very good love the pancake maker looks like a fax machine… check out is so nice and smooth I wake up and a bill is under my door and I can leave when I get up don’t have to stop at the desk but I do because I love seeing all the happy faces cant wait for my next visit to Altoona ill only stay here

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank AutumnJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager In Training at Clarion Inn & Suites, responded to this review, 11 May 2014
Thank you so much for taking the time to write us a review. I am so happy to hear you enjoyed your stay with us. I will make sure I inform my staff on how you enjoyed your stay. We are so glad to be your hotel of choice when you return to Altoona. You are indeed a valued guest to us. Thank you for choosing the Holiday Inn Express. We look forward to seeing you on your next trip to Altoona, PA.

Sincerely,

Ashley Burkey
Manager In Training
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mechanicsburg, Pennsylvania
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014

Stayed a Sat. night with my wife, the room was clean and thoroughly equipped (fridge, microwave, etc.). The hotel is on the older side, but is well maintained and had some character. We especially enjoyed the outside patio, its large with really nice landscaping incl. fish pond. It is very conveniently located nearby many restaurants and stores, staff was also friendly.

I would not book through the hotel website, we saved $25 by booking through expedia. I also think it is a bit overpriced at $140/nite (was $165 through hotel site).

My only complaint is the TV automatically shows the option for adult video. Our society is poisoned by porn, and when a business makes it easy to access, especially to the typical male (or female) traveler who is by themself, I think the owner is greedy with poor character, and part of the problem.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Manager In Training at Clarion Inn & Suites, responded to this review, 2 May 2014
Dear Mr. Steven,

Thank you for your comments sent to our Guest Relations Department about your stay at the Holiday Inn Express in Altoona, PA. We appreciate you taking the time to make us aware of your recent stay.

I wanted to apologize to you about the issues with your TV. We however are not allowed to provide adult videos to our guests so I wanted to thank you for the review which has brought this to my attention. I am in contact with our movie provider to take care of this issue. I want to once again apologize for this.

I hope you will give us another opportunity to provide the service and accommodation you expect. We want to be your hotel of choice when you return to Altoona. You are indeed a valued guest to us. Thank you for choosing the Holiday Inn Express in Altoona, PA.

Sincerely,

Ashley Burkey
Manager In Training
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Inn & Suites

Property: Clarion Inn & Suites
Address: 3306 Pleasant Valley Blvd, Altoona, PA 16602-4312
Phone Number:
Region: United States > Pennsylvania > Altoona
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Altoona
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Inn & Suites 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Everything at Clarion Inn & Suites - Altoona, PA is designed so that you can relax. We know that all you really need is a place to be yourself. Contemporary hospitality and our friendly staff are eagerly awaiting your visit. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Express Altoona Hotel Altoona
Holiday Inn Altoona
Altoona Holiday Inn

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