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“IHG Platinum Membership means nothing in Altoona PA”

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Clarion Inn & Suites
Ranked #5 of 15 Hotels in Altoona
Certificate of Excellence
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“IHG Platinum Membership means nothing in Altoona PA”
2 of 5 bubbles Reviewed 27 August 2014

The other week we stayed at the Holiday Inn Express in Altoona as we were visiting the Horseshoe Curve outside of Altoona. This is the third time that I have stayed in this hotel. As a Platinum member of IHG hotels, we are entitled to an upgraded room if available. This is the third time here, and all three times they tell me that there is no upgrade available.

My first choice for Altoona was the new Days Inn hotel which was priced at $113.00 per night, and the Holiday Inn Express, I was charged $175.00 but went with that with the anticipation of being upgraded. But as usual, the surly desk people made that a non happening.

The room that we were given is one with the sink outside the bathroom in the sleeping quarters. The actual bathroom was very tiny with the tub and toilet in there. I had started the shower and realized that the wash cloths were out in the sink area, so had to leave the bathroom and go get the wash cloth out in the sleeping area. Very poor planning to have the sink separated from the bathroom.

Although the surly front desk people and the horrible bathroom facilities, I did find the breakfast area excellent. Very roomy, plenty of table space and the food was delicious with a great selection to choose from. Other Holiday Inns should look at Altoona and see how they run their breakfast area.

Next time in Altoona, I will use the new Days Inn which is brand new and much cheaper.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank TheChief_Theboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Clarion Inn & Suites, responded to this review, 11 September 2014
Dear TheChief_Theboss,

Thank you for taking the time to share your experience with us. I am delighted to hear that you liked our breakfast area and that our food selection was able to satisfy your taste.

It is disheartening to hear that our room layout and the level of service you have received did not meet your expectations. Please accept our sincere apologies for any inconvenience these may have caused. I have taken your comments into serious account and rest assured that it will be shared with our management. I am confident that they will take actions accordingly to achieve complete guest satisfaction.

Thank you again for reviewing our hotel and for your continuous business as our IHG Rewards Club Platinum member. I hope that you will give us another chance to serve you again in the future.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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430 reviews from our community

Traveller rating
    293
    95
    25
    7
    10
See reviews for
101
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175
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 25 August 2014 via mobile

Stayed for 1 night to break up a long drive. Arrived at the hotel at 11pm and left at 10am so wasn't there for long but got a really nice feeling staying at this hotel.

Upon arrival, the front desk colleague was really friendly, explaining the hotel and little details. He said there was water and a snack in the fridge, little touches like this are really appreciated.

Our room was large and the beds comfortable. Got a really good nights sleep.

Breakfast was tasty and plentiful. The breakfast room was pleasant and it's nice having a garden outside rather than a parking lot.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Stephanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgantown, West Virginia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

stopped by here on way home from motorcycle trip with friend and it happened to be move in weekend for 4 of the local colleges and most hotels were booked and they had 3 rooms left but the prices were a little high. our friend didn't want to spend that much and the clerk offered to call other hotels for him. we found most were the same and stayed here and glad we did. clean comfortable and quiet rooms

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank wvtireman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

Everyone in the hotel is friendly and always helpful. I stay here several times a month, and always have a good experience. The breakfast is great, and they provide a great Guest Reception on Tuesday evenings. It is great to interact with all of the hotel staff. The rooms are great and always super clean. It is in a great location, which is close to many restaurants. Everyone at the front desk, including Ashley, Tara, and Dave to name a few, is great! Highly recommended!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miahred2579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaver Falls, Pennsylvania, United States
1 review
5 of 5 bubbles Reviewed 16 August 2014

Ashley at the front desk is very knowledgeable and helpful I have a great experience every time I visit this hotel which is often because of work. the breakfast in the morning is hot and very good as well.

Room Tip: all the rooms have a refrigerator, microwave, and flat screen. any room you get will be great
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 August 2014 via mobile

Great place to stay in Altoona. Have stayed at other places in town before but so happy we chose the Holiday Inn Express this time. Ellen and Alisha were really helpful at check in, and when we mentioned that we planned to go see the Curve play (very fun AA baseball), they even gave us free tickets and a parking pass! The rooms were very nice and the beds really comfortable. Thanks for a great visit.

Stayed August 2014
Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

I am in Altoona every other day, due to work. Our company used to make us stay in rat traps around the area. It made going out of town a total nightmare. Until now. The Holiday Inn Express makes up for it. You might want to call it " home away from home". First the front desk, they are a pleasure after working a long day. Tara, Ashley, Bonnie and Dave. 24 hours a day. It doesn't matter when you come in. The cleaning staff work around the clock to make sure your room is always perfect. Rooms are spacious, comfortable and very clean. Great beds, water pressure and clean towels are a must when out of town. No need to go out and spend money on breakfast. They have a wonderful selection. And always fresh. Try it yourself. You won't be disappointed.

Room Tip: they are all quiet and clean
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank LJPHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Inn & Suites

Property: Clarion Inn & Suites
Address: 3306 Pleasant Valley Blvd, Altoona, PA 16602
Phone Number:
Region: United States > Pennsylvania > Altoona
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Altoona
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Inn & Suites 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Everything at Clarion Inn & Suites - Altoona, PA is designed so that you can relax. We know that all you really need is a place to be yourself. Contemporary hospitality and our friendly staff are eagerly awaiting your visit. ... more   less 
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Also Known As:
Holiday Inn Express Altoona Hotel Altoona
Holiday Inn Altoona
Altoona Holiday Inn

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