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“Racist Service Check-in”

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Hilton Garden Inn Aiken
Ranked #3 of 20 Hotels in Aiken
Certificate of Excellence
Asheville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Racist Service Check-in”
Reviewed 25 April 2014

Checked in at the Hilton Garden Inn, Aiken, SC for the Easter weekend stay. Upon arriving at front desk, encounter discrimination by the front desk clerk. Had booked room online for front view room (understanding that sometimes you cannot get what you requested). But doing checkin, were told that room assigned is on the back, ask for another room facing front, looking at the checkin time and cars in parking lot, knowing that hotel is not full, so the guy says, we don't have any rooms available on the front, so I ask a few more times, than he got smart and said, we have a room on 2d floor facing front, but you did not ask for 2d floor, so I took the 2d floor room, and when I got in the room, this guy, put me directly over the AC units, no view on the front but AC units. I went back down, and told him that I were checking out, give me the manager and I will follow this up, which he said, he is the manager, I went to get my keys, and when I got back to the desk, he said, that he did not see the list with all the rooms, they have several rooms, and assigned me to a room on the 3d floor front view. So the next day, I felt that he had someone take out the customer satisfaction survey in the room, cause on Sunday after services, it was gone out of the room. Never felt more discriminated against checking in to Hilton, and have stayed at this hotel several times. I know this guy were saving the rooms for (white) check in guest. and I do not have anything against white people, but this kind of service cannot be tolerated in 2014. He needs diversity training on dealing with all races..

  • Stayed April 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Raphael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review, 26 April 2014
Thank you for taking the time to complete a survey of your recent stay with us. I am very sorry that to see did not feel like our staff treated you fairly. Rooms are assigned very early in the, in advance of the arrival of any guest. At times we do need to make changes to room assignments, but for the most part this process is done early in the day since it can take quite some time to put all the pieces of the puzzle together. The first variable to how a room is assigned is based on what room type was booked. We then look to see if special requests are noted in the guest reservation or Hilton Honors guest profile. We have a very diverse staff and a diverse clientele. Room location preferences can only be granted based on availability. I am sorry the staff was not able to give you the room location that you wanted and I am sorry that we made you feel like there was an underlying reason why the request was not granted. We should never let a guest feel less than special. We will address your concerns with our staff immediately. Please let me know if there is anything that I can do for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Lancaster County, PA
Level 6 Contributor
166 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 24 April 2014

This was a stopover for us, so all that was needed was a friendly staff, reasonable rates, and a nice, clean room with the usual amenities. This Hilton Garden Inn filled the bill nicely. The front desk staff was very welcoming and provided the information we needed. We found the nearby Walmart handy for picking up snacks and drinks. If in the area again we would likely choose to stay here.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank patrema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plattsburgh, United States
1 review
Reviewed 13 April 2014

Very accommodating staff, very clean, welcoming environment. Fabulous to have complementary internet access! Enjoyed the fitness facilities. Would recommend hotel to anyone heading to Aiken. The location is central and with easy access to the business district/ university.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Noah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poolesville
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2014

We chose the Hilton Garden Inn while visiting the Aiken area because we could also use some of our points. Overall the stay was good, the room was clean and the breakfast was well assorted. We booked a suite with a king size bed and a whirl pool. The whirl pool was a simple bath tub with whirls and was located in the wall between the bathroom and the bedroom and not very inviting. So we did not use it.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wizard0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta, Gabon
1 review
Reviewed 17 March 2014

Hotel staff was excellent and the restaurant was very convenient. Checkin was effortless and the staff was very helpful. We used one of their conference rooms and it was set up just as we needed. also a convenient location to eating places and a mall.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cumming, georgia, United States
2 reviews
Reviewed 16 March 2014

very nice hotel, great location and wonderful staff. Breakfast was super, spacious lobby area with bar, dining area, couches and snack/juice bar. Location excellant, adjacent to Aiken Mall and golf residential Plantations.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Frederick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
13 hotel reviews
Reviewed 3 March 2014

Great for a business stay, has everything you need and is clean . Location is very good also, shopping & eats all with in walking distance. Staff helpful if needed and a nice little pantry if needed. You do not have to leave the hotel if you do not want to. Nice pool in warm weather.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 353alp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Aiken

Property: Hilton Garden Inn Aiken
Address: 350 Eastgate Dr, Aiken, SC 29803-7900
Phone Number:
Region: United States > South Carolina > Aiken
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Aiken
#5 Family Hotel in Aiken
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Aiken 3*
Number of rooms: 92
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Also Known As:
Hilton Garden Inn Aiken Hotel Aiken

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