Starting at the check-in, I could tell that this was not going to be a good stay. Upon arriving at the desk and giving the clerk my last name, she then went through the reservation file-box, and said to me, "Would you like to leave your room on the card ending in 5555?" I responded, "I don't have a card ending in that number." She said, "You are Mr. Smith, correct?" At that point I said, "No, I said I am Mr. S****." She apologized and went back into the reservation file-box and pulled out the EXACT same one she had just replaced. She then said, "I am sorry about that Mr. Smith, but it has been a rough afternoon." I said again, "I am NOT Mr. Smith. I am Mr. S****. Please look for that reservation." Finally, it was settled and we were able to check into our room.
At the back entrance to the hotel, there are two doors, with the inside door requiring you to swipe your keycard to gain access. As I started to swipe the card, I noticed that the door was not latched, would not latch no matter how much I tried, and thus was not a secure entrance to the outside and the rear of the hotel. Upon entering into the lobby, I mentioned this to the clerk, who assured me that it would be looked at. This was not corrected by the time we checked out the next morning.
Upon finally arriving in the room and using the bathroom, I noticed a piece of a ceiling tile missing, and in it's place was stuffed a piece of Kleenex or toilet tissue. See the photo provided. While washing my hands at the sink, I noticed a red residue at the seam of the backsplash and countertop, which I wiped up with a washcloth and could not tell what it was. See the photo provided. My wife and I discussed checking out of the hotel, and finding another location, but as we had been traveling all day, and were tired from our trip, we decided to stay.
One of the main things that we look for in hotels that we stay in are clean and safe/secure facilities. This time this location failed in both areas.
We travel several times a year, and usually stay in the Holiday Inn chain of hotels, but we have had several instances such as this with other properties in different regions of the country. I am not sure what the issue is with the management structure from the top down at corporate level to the individual franchisees, but my wife and I both agree that we are done with the chain.
- Official Description (provided by the hotel):
- As part of the greater Knoxville area, Alcoa, Tennessee, offers small-town charm and warm hospitality while remaining within easy driving distance of the big city. We are located just a short drive from the Knoxville, TN airport, so the hotel's guests can easily travel in and out of the area. Business guests have a short drive to companies like Alcoa Aluminum, Clayton Homes, Denso Manufacturing and Newell Rubbermaid, and the McGhee Tyson Air National Guard Base are nearby, too. Finally, corporate travelers can take advantage of the Business Center and two meeting rooms. While in Alcoa, TN, the hotel's guests can enjoy area attractions, such as the Women's Basketball Hall of Fame and the exciting Tail of the Dragon. We hope you take the time to explore the Great Smoky Mountains National Park, too. While in the area, be sure to visit the University of Tennessee, which is also home to Thompson Boling Arena., or come in for SEC Football. After a busy day, catch a show at the historic Tennessee Theatre. Besides offering a great location near the Knoxville, TN Airport, the hotel's facilities boast free high-speed, wireless Internet access. We also provide a complimentary, hot Express Start Breakfast Bar. Other amenities include an indoor pool, a Fitness Center and free airport shuttle. ... more less
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- Also Known As:
- Holiday Inn Express Alcoa (Knoxville Airport) Hotel Alcoa
- Holiday Inn Alcoa
- Alcoa Holiday Inn