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“Always Satisfied”

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Hilton Knoxville Airport
Ranked #2 of 15 Hotels in Alcoa
Certificate of Excellence
Reviewed 4 September 2013

This hotel is connected to the airport, easily walkable, but has a van available. Rental cars also right next door. Have stayed many times, and have never been dissatisfied. I prefer seeing the runway, but for those who prefer darkness and quiet, there are rooms overlooking the lobby.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this reviewResponded 5 September 2013

Thank you for your review of the Hilton Knoxville Airport. I am glad you enjoyed your stay with us and want to thank you very much for your continued business! I appreciate it and hope you get another chance to stay with us again soon.

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649 - 655 of 853 reviews

Reviewed 3 September 2013

My husband and I stayed for one night at this hotel in order to catch our early flight the next morning. Very convenient as the hotel is within walking distance to the airport. The free shuttle took us to the airport at 5:00 AM, we took our continental breakfast to go. We left our car parked there for the week, also included in the stay and fly package. The hotel was clean and the staff was very helpful and pleasant. Would definitely stay there again.

  • Stayed: July 2013, travelled as a couple
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Thank mustangnana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this reviewResponded 5 September 2013

Thank you for taking the time to write a review on your recent stay at the Hilton Knoxville Airport. I am glad you enjoyed your stay with us and our convenient location to Knoxville McGhee Tyson airport terminal. Thank you for your business and I hope you will choose us again the next time your travels bring you to Knoxville!

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Reviewed 3 September 2013

stopped with motorcycle on our way to Atlanta...Keep motorcycles safely in front of the door under shade...

rooms are big, clean and bed was nice...

nice restaurant/cafe inside the hotel..

if you want quite room please ask rooms not facing to airport

Room Tip: if you want quite room please ask rooms not facing to airport
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  • Stayed: August 2013, travelled as a couple
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Thank Oznar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this reviewResponded 5 September 2013

Thank you for your review of the Hilton Knoxville Airport. I am happy you enjoyed your stay with us and hope you will choose us again the next time you are in Knoxville. Thanks for your business!

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Reviewed 1 September 2013

Would not help with luggage or transportation even though I requested due to the fact that I walk with a cane. I had to carry my luggage from the hotel to the airport even though it states airport transportation. The lowest bed I have ever slept on. I felt like I was sleeping on the ground.

  • Stayed: August 2013, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sledgehammer11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this reviewResponded 3 September 2013

Thank you for your review concerning your recent stay at our hotel. I want to sincerely apologize for the poor service you received while our guest. The lack of an offer of assistance to the airport terminal is unacceptable, and I will take action to make sure it never happens again. Thank you very much for your business, and I do hope you will give us another opportunity the next time your travels bring you to Knoxville.

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Reviewed 30 August 2013

The hotel is right at the airport and could not be more convenient for early morning travel. Just get up and walk out the door and you are at the airport.

They have two places to get food in the hotel or several options on the Alcoa highway.
Rooms are very nice and very clean.
The pool is small but is set up like a tropical island.
The hotel does offer the executive floor for Hilton gold status members.

Gift shop open very late and it offers several options and a good selection of items.

Room Tip: Rooms are all nice size and very clean.
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  • Stayed: August 2013, travelled on business
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Thank Tnvol01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this reviewResponded 3 September 2013

Thank you for your review concerning your stay at the Hilton Knoxville Airport. I am glad you enjoyed your stay with us and our convenient location to the Knoxville McGhee Tyson airport terminal. Thank you for your business! I hope you will stay with us again the next time you are in Knoxville.

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Reviewed 29 August 2013

Although the common areas of the hotel have a fresher, more updated feel, once you retreat to your room it is a transformation to a different time. The bathrooms, as I think was customary at the time the hotel was built, are tiny--the door can barely clear the toilet as it swings open. Our room was musty and reeked of age, sending our allergies into category 5 stuffiness the moment we walked in. The flooring tile and carpet and window was caked with dirt around the edges, a result of years of use. Although the bathroom sink and furniture appeared to be updated, that's where it stops. The devil is in the details. If I were Paris, I would strip the Hilton brand from this hotel until the rooms are modernized and brought up to an adequate business-class level. I an a Hilton Honors Silver member.

  • Stayed: August 2013, travelled on business
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Thank Aussiesig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this reviewResponded 30 August 2013

Thank you for taking the time to write a review on your recent stay with us. I appreciate the feedback, as it helps me to see what areas of the hotel operation need improvement. We have done some updates recently such as new 37" HDTV's and we are scheduled for a complete renovation which should begin by year end. This will include all guest rooms, public space, and meeting rooms. Thank you for your business, and I hope you will choose us again the next time you are in Knoxville.

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Reviewed 27 August 2013

I will hesitate before coming back to this location. The staff was very business like, just getting tasks done, but impersonal. No smiles & not welcoming at all, despite the fact that I'm a Hilton frequent customer. Then I get to a hot room where the furniture & carpet feel humid. The furniture was not clean, nor were the bathroom floors under the sink.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Nicole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this reviewResponded 30 August 2013

Thank you for taking the time to write a review on your stay with us. I want to apologize for the poor service and condition of your guest room. This is unacceptable to me, and I will take immediate action to make sure it does not occur again. I really appreciate the feedback. Thank you for your business, and I hope you will choose us again the next time your travels bring you to Knoxville.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Knoxville Airport

Address: 2001 Alcoa Hwy, Alcoa, TN 37701-3163
Phone Number:
Region: United States > Tennessee > Alcoa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Alcoa
#4 Business Hotel in Alcoa
#5 Family Hotel in Alcoa
Price Range: £96 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Knoxville Airport 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Hilton Knoxville Airport Hotel Alcoa
Hilton Hotel Knoxville Airport
Hilton Hotel Alcoa
Hilton Alcoa
Alcoa Hilton

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