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“Nice overall but problems”

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Comfort Suites Airport
Ranked #11 of 15 Hotels in Alcoa
Florida
Level Contributor
193 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Nice overall but problems”
Reviewed 14 March 2014

Very nice sized rooms, with lots of counter space. The wall covering in the bath was pealing in places. Were out of milk and apple juice at breakfast only had OJ
find that unacceptable. Didn't use the pool or hot tub, they looked ok, nothing special. Problems with breakfast detracted from a decent stay otherwise.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m2ice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Manager at Comfort Suites Airport, responded to this review, 17 May 2014
Thank you for sharing your review. We strive to receive 100% satisfaction from every guest and are disheartened to hear that we fell short with your stay. Its reviews like yours that will allow us to continue to grow.

I have relayed your review to the proper team members to discuss possible future renovations and will ensure that the breakfast items will be continuously replenished. If you have any further concern or questions, please feel free contact us at 865-984-9840.

Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Brooklyn, New York
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 November 2013 via mobile

Stayed at this hotel because I had a very early flight the next day and there was free airport transportation. The front desk clerk, Robert was most polite and helpful when we checked in.

The hotel is unimpressive. The pool area is small and uninviting. The suite layout is comfortable. The TV worked fine. The room though was dingy. There was dust/dirt on the walls and ceilings. It just didn't feel or smell clean.

The wake up call was on time. Transportation was ready to the airport at 515 AM. But the desk clerk drove us. So I have to question the safety of the other guests if no one was there at the desk to limit or question access. Because we left so early, breakfast was not set up yet.

I don't think I would stay gets again if I had other options.

Stayed November 2013, travelled on business
Helpful?
1 Thank Yvette26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo, Michigan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 November 2013

Stayed here for a week while visiting family. Have stayed here several other times. Like the size of the rooms,very spacious. Two sinks,ref. microwave,desk,couch. Good breakfast! The hotel is tired, needs a redo. Staff could also take a course on smiling and greeting guest. Location close to many restaurants ....

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shoppergirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 November 2013

I brought my folks from Cincinnati, Ohio for a visit to experience the changing of the leaves in the Smokies. Once arriving at the hotel, I was "greeted" by a young man who was more concerned with being "right" than doing what was right. I am a platinum elite member with this hotel chain (which means that I spend entirely to much time in hotels). There is a discount offered by being a AAA member, however, it is impossible to enter my particular "club" code on my profile as well as when making a reservation. I refuse to call to make reservations with this brand as I often find my self not understanding the reservationist, or, (and this has happen more than once) they book the wrong room. The clerk insisted that I was in fact wrong and that he would prove it to me...

First, I am among the most loyal of your brands customers (not acknowledged), second, the only thing you need to show me is a friendly attitude and to me room! Long story short, the discount was honored the following day by management...

While clean, the room was in poor shape. The carpet was worn and the walls were nicked up. The furniture in the room was dated and the lighting was dark. We found ourselves staying away from the room as much as possible rather than enjoying it.

The pool area was dirty and the pool itself looked disgusting...

Breakfast the next day was as expected....

In short, for an area that has several other options, I regretted not using them.

Room Tip: Try a hotel down the road, one of which is consistently rated the best in Knoxville and has hotel ch...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brett P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alabama
Level Contributor
414 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 20 September 2013 via mobile

The experience started slowly and got worse. Front desk clerk divided time between hiding behind wall and smoking outside. Side entrance door is broken and propped open with a 2x6 block. Then, got stuck on 3rd floor in room with zero wireless. Matress sagged like an olde grey mare. Cool to have phones so old plastic has turned colors and one is completely nonoperational but present for decorative effect. Desk chair reminds you of the matress in that back is completely broken but may just be tribute to low riders. Room appeared decent to start with but reminds me more of a stuffed raccoon that looks life like but you quickly find out that something is wrong.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rk821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnson City, Tennessee
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 September 2013

Very nice Hotel, friendly staff and they provide a free shuttle to the airport. Room was clean and comfortable the King size bed was just right. We will chose this hotel again especially when we need to fly out of town. This hotel was a good value for the price.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcupp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
Level Contributor
178 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 29 July 2013

The hotel is about 3/4 mi (1km) from the airport gate, but only coupla tenths of mile from runway. That said, airplane minimal noise in our room which was on the airport side of bldg.

Although a bit shopworn, the place was clean, mattress fine...and there were 5 pillows on our king bed. Pullout sofa in our room.

Bathroom in the wheelchair-access room had only one sink. Our son and family were down the hall--two sinks, one inside bathrm, one out, if memory serves. His room had two beds plus sleep sofa.

Wi-Fi worked fine.

Pretty lobby area--we relaxed there when youngest kids were napping.

Breakfasts nothing to rave about, nothing to fuss about: they offer make-your-own waffles, either hot eggs/sausage or biscuits and gravy daily, along with bread/muffins for toasting, cold cereals (including raisin bran and corn flakes for those seeking healthier selections), and fresh fruit every day (bananas, oranges, all pretty decent).

The pool area, whilst again showing its age a bit, was clean. We enjoyed hours at the pool with the young grandkids.

The evening staff were warm and friendly. The gal named "Joy" at the front desk was a tad less than eponymously named.

Bunch of fast food and casual dining options within walking distance. The Applebee's there delivered terrific service.

Wheelchair issues: none: grab rails around toilet and in tub/shower. No roll-in shower (frankly, a roll-in shower usually means the whole bathroom is rolling in water! So, it's absence is fine by this wheelchair user!)

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davioAz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Airport

Property: Comfort Suites Airport
Address: 140 Cusick Rd, Alcoa, TN 37701-3126
Phone Number:
Region: United States > Tennessee > Alcoa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 15 Hotels in Alcoa
Price Range (Based on Average Rates): £
Hotel Class:2 star — Comfort Suites Airport 2*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Suites Alcoa
Alcoa Comfort Suites

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