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“FRAUD!!!! I COULD NOT BELIEVE MY CREDIT CARD BILL!!!! plus, nasty environment!”

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Royal Extended Stay Alcoa
Knoxville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“FRAUD!!!! I COULD NOT BELIEVE MY CREDIT CARD BILL!!!! plus, nasty environment!”
1 of 5 bubbles Reviewed 30 July 2011

Booked through hotels.com, went to check in, was denied service, yet still charged. Called hotels.com (Thinking no biggie', just a mistake) They called Royal Extended Stay, The person who answered their call denied that we had ever even being there!! I had been staying with them almost a month! My friend Josh (Who the room was for) was staying at the front hotel (yes two hotels, one parking lot) was paying too much (for not booking on-line) so I booked for him. Went with him to check in (booked with lap-top from my room there) watched them deny his room (already booked N paid) then proceed to charge me (3 times) $97.65 on 06/21/2011 -$97.50 on 06/24/2011-$33.00 on 06/27/2011!!!!
On top of all that, Terrible business ethics, run down buildings, I think they have a brothel on the weekends (seriously!!) They rent out a room to the right of the front office to something of the sort, one of the people that finally answered in the office was TERRIBLY RUDE (I couldn't believe the profanity they used to a customer, my friend),
plus, if you need drugs just hang out in the parking lot after dark, some of the people who rent weekly (live there permanent) will take care of those needs.....
TERRIBLE!!!!! HORRIFYING!!!!!!
I wish I didn't have to type this.... I love to give praise, or leave it be. However, with what I have experienced here I feel it is my duty to try & prevent someone else from having a similar horrifying experience. Lesson, cheapest ISN"T always best...
Sincerely,
Michael Chappell & Family

Room Tip: Make sure it isn't with Royal Extended, & book through HOTELS.COM!!
See more room tips
  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Chappelltree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 reviews from our community

Traveller rating
    2
    0
    0
    1
    7
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    1.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    1.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    1.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 20 November 2010

Somehow I thought this hotel was part of the Extended Stay America chain... what a letdown! Looks cheap, feels cheap, IS cheap. Curtain didn't fully close the main window, coffee maker didn't work. Was told there was no breakfast but when I complained that it had been advertised, was told that in fact I could go to the breakfast room after all... did not understand this at all. Only good thing was the free wifi.
Would NOT stay here again.

  • Stayed November 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank statdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 7 September 2010

Took one look at the outside and left. The vending area was non existing, there was stuff debris piled in it rather than your normal vending machine and ice maker. On the balconies there was trash and other debris piled high. The cement was all broken up and unkempt. It was completely misrepresented on the websites I looked at. I just read another review that called it a "fake hotel" I completely agree. I would not stay here and would warn people traveling with children to avoid it completely.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amsweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tn
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 March 2010

I did not expect perfection for the price, but the standards of this hotel are as low as can be dreamed. Dirty bathrooms, rude staff

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gymnist09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 12 July 2009

We reserved the room to be close to my aunt who was in the ICU in a near by hospital, unfortunately she passed away the day we got into town and her services would be about 100 miles away. We tried calling to cancel but they didn't answer the phone or call us back, before we left the area we stopped by to talk to someone and were appauled at the site of the place, there were stacks of old mattress behind the building, the "lobby" was dirty and no one was behind the security glass window. We rang the buzzer, still no one came, there was a note to call a phone number if no one was there, so we called and the person that answered said he'd "be there" and kept us waiting 15min. We explained what happened and that we wouldn't need the room and why, his reply was "there's a 24hour cancellation policy" I asked him if there was anything we could do, so he called his manager, about 15min later he comes back and says his manager is unavailable and we have to come back in 1-2 hours. I explained we didn't have time and asked if he could please give us a break, he said he wouldn't give us a break and walked away.

  • Stayed July 2009
    • Cleanliness
    • Service
Helpful?
1 Thank mazenbluegirl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tennessee
1 review
5 of 5 bubbles Reviewed 16 May 2009

We have been staying in this motel since december 2008, it's great place at very low price compare to other motels.You will have cable with hbo and cinemax, free high speed internet, nice rooms with new furniture.Very friendly staff.
Restaurants are just walking distance.

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sam_park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knoxville
1 review
5 of 5 bubbles Reviewed 1 May 2009

I recently had to find a temporary place to stay in between apartments. A friend recommended the Royal Extended Stay and I am glad he did! I didn't expect much because it had the cheapest rates in the area, I was very surprised at the quality of the rooms and extras provided. This Hotel has exceeded all of my expectations!
Rooms include a microwave, a fridge plus, a TV with premium channels AND highspeed Wi-Fi. Extended stays are very pleasant and extremely affordable. Staff is kind and trustworthy.

I don't normally take the time to leave reviews but this place impressed me so much I felt I should give something back.

If you chose to stay here you will not be disappointed.

  • Stayed April 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank triptaker111_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Extended Stay Alcoa

Property: Royal Extended Stay Alcoa
Address: 2970 Alcoa Highway, Alcoa, TN 37701
Region: United States > Tennessee > Alcoa
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #2 of 2 Speciality Lodging in Alcoa
Price Range (Based on Average Rates): £
Hotel Class:2 star — Royal Extended Stay Alcoa 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Royal Extended Stay Alcoa Hotel Alcoa

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