I recently stayed one night at Quality Inn Alcoa, TN. The motel is very clean and comfortable. It is located in a quiet area close to restaurants and walking trails.
We were so impressed with our night stay that we were going to extend our stay by two nights.
However, we were told by the Manager, in a rude and unfriendly tone, that they were completely booked except for smoking rooms.
Since it is in the Choice Hotels chain, I would have assumed that she could have exhibited some customer service by helping us book at the same rate at one of the other Choice Hotels close by. Perhaps, Marriott is the only one that does this?
Also, with all the proven research on second and third hand smoke, why are there still smoking rooms in hotels?
We will stay here again, as we love the area and location of the motel. But some customer service training would benefit the staff.
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- Also Known As:
- Jameson Inn Alcoa Hotel Alcoa
- Alcoa Jameson Inn