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“Great hotel, Great staff”

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Courtyard Abilene Southwest/Abilene Mall South
Ranked #16 of 37 Hotels in Abilene
Reviewed 24 August 2013

Awesome example of how a hotel should operate. Darla has a staff of about 5 who would make any other hotel proud. I've stayed here several times before under previous management and wasn't disappointed. But now, after being renovated and updated, the new staff exceeded my expectations. My initial experience this trip was with Crystal. I was trying to decide at the last minute on where to stay in Abilene. I called a couple of other hotels in the area and quickly decided based on her attitude that I would try the Courtyard again. I will be back. I also interacted with Lesa and Allison and was equally impressed with their attitude. The hotel looks really good inside and the pool was very pretty. The breakfast staff led by Judy were also very gracious and accomodating.

  • Stayed: August 2013, travelled on business
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Thank westtxn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raechellee N, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this reviewResponded 13 September 2013

Thank you so much for your review on our hotel! Crystal is a great asset to our team and we are glad that she convinced you to stay with us! We are happy that you had a pleasant stay. I hope that the next time you stay in Abilene you will think of us first! Thank you, again.

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123 - 129 of 182 reviews

Reviewed 11 August 2013

Had a great stay at this hotel. Very courteous and responsive staff and the hotel was in a prime location just off the highway so there was no roadway noise yet near shopping and some good local as well as chain restaurants. The back patio was a great place for relaxing and enjoying a drink during the hotel's happy hour, even in the middle of a Texas August day. Would definitely stay again.

  • Stayed: August 2013
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Thank DFWandbeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darla Y, General Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this reviewResponded 26 August 2013

It's great to hear you enjoy coming to the Courtyard Abilene for a weekend getaway! We appreciate you taking the time to let other potential guests know what to expect when they choose us for their overnight destination. We hope to have you back again for some more fun real soon!

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Reviewed 5 August 2013

This is the best hotel I have ever stayed in. The staff shows better skills and acts more professional then the US Congress. They have an answer to every question that is asked. They are super friendly as well as extremely helpful. The hotel is so clean I would feel comfortable eating sushi from the floor. If you have the opportunity to stay at this wonderful establishment, I would highly recommend it.

  • Stayed: August 2013
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1  Thank wadecharters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alecia L, Director of Sales at Courtyard Abilene Southwest/Abilene Mall South, responded to this reviewResponded 12 August 2013

Thank you so much for all the compliments! We strive to keep the hotel clean and the guest happy! We have a wonderful staff that truly enjoys may guest feel welcome.

Thanks again and we look forward to your next stay with Courtyard.

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Reviewed 2 August 2013 via mobile

I have stayed at all three of the Marriott properties in the area. Each is good but the Courtyard seems to pride itself on scoring high in customer service. They even display their TripAdvisor score at front desk. Check in was smooth. Staff was on top of things. Across from the Abilene mall and a drug store within a few blocks to replace anything you forgot to pack. Lots of restaurants in this area. Hotel has been updated. Great stay.

  • Stayed: July 2013
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1  Thank TOak8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raechellee N, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this reviewResponded 13 September 2013

Thank you so much for taking the time to rate our Hotel. We are happy that you enjoyed your stay with us! Yes, we are very proud of our TripAdvisor award! Thank you again, and we hope to see you next time you are in Abilene!

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Reviewed 20 July 2013

This place was a little tricky to find as it was getting dark. Lovely lobby, friendly front desk, happy to see a Deli/Bistro in the lobby. Our room was spacious, comfortable and clean. Ordering food from the Deli turned into a big joke. It took us an hour to get a chicken Quesadilla. The woman before us waited 90 minutes for a chicken salad! There was a group of workers in the lobby who said the deli worker was always this slow. Otherwise, we had a great night sleep, up early and back on the road

  • Stayed: July 2013, travelled with family
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1  Thank Kathleenalaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darla Y, General Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this reviewResponded 23 July 2013

Thank you so much for your sharing your recent experience while our guest at the Courtyard Abilene. It appears your stay was going great until your visit to the Bistro. I do apologize for the slow service and please know this problem has been taken care of. We expect above and beyond service for all of our guests. I look forward to having you back again soon and experience the change.

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Reviewed 7 July 2013

Nice and clean hotel -- near the mall and many restaurants. The staff was helpful and professional. The bed was comfortable and the room was clean and well taken care of. The room itself was pretty large.

  • Stayed: June 2013, travelled as a couple
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Thank CastellanosML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darla Y, General Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this reviewResponded 25 July 2013

Thank you for taking the time to review the Courtyard by Marriott, Abilene and for your comments. We appreciate your business and look forward to having you back if travel plans permit.

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Reviewed 2 July 2013

First time in a long time I slept 9 straight hours. I need this mattress in my house. Very clean and comfortable room. Would definitely stay again. Would have loved for a small breakfast to be included for the $120 price.

  • Stayed: June 2013, travelled with family
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Thank Cindy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darla Y, General Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this reviewResponded 25 July 2013

Thank you for your review. We are so glad we could provide you with a full nights rest. The Courtyard by Marriott, Abilene wants you to feel like you are at home every visit and wake up refreshed. We appreciate your comments and truly take them into consideration for making it an even better stay next time.

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Additional Information about Courtyard Abilene Southwest/Abilene Mall South

Address: 4350 Ridgemont Dr, Abilene, TX 79606-2714 (Formerly Courtyard Abilene)
Region: United States > Texas > Abilene
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Abilene
Price Range: £69 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Abilene Southwest/Abilene Mall South 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Courtyard By Marriott Abilene Hotel Abilene
Courtyard Abilene
Abilene Marriott
Abilene Courtyard

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