Ever watch the movie Vacancy? I would of rather stayed in that hotel than this one. I was fortunate enough to have a room next to some drunken cowboys. All night I kept hearing yelling, clapping, and even moaning. When I attempted to call the alleged 24 hour front desk to complain know one picked up. To make matters worse in the morning When I received my check out receipt under my door I noticed that I had numerous in explained food charges. When I went downstairs to dispute these charges I must of waited at the counter for over five minutes. The clerk was working at the bistro area, and had to run to the counter to help me. Subsequently, if someone wanted service at the bistro she would run to the bistro counter. How bizarre and tacky. After wasting my time for over ten minutes on trying to figure out how the charges were applied to my room, she finally gave up. She had to wait for her very tardy manager to come to work. After a few hours I received a phone call from her manager and she agreed to remove the charges, but didn't even apologize for the inconvenience, or worse yet what if I left without double checking. With there obtuse attitude it would of been really difficult to reverse the charges. This is a typical business in the one-horse town that has been ripping off the military for years. Pour service, extremely high prices, and rude attitudes. Despite being a gold member I will never stay here again. I will choose the Holiday Inn over this hotel. Very disappointing for the Marriott Brand. Pathetic!!!!
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- Also Known As:
- Courtyard By Marriott Abilene Hotel Abilene
- Courtyard Abilene
- Abilene Marriott
- Abilene Courtyard