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Hilton Garden Inn Abilene
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Reviews (483)
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223
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All reviewsfire pitnice hotelbreakfast staffthe hotel staffindoor poolfront desk staffwould stay here againwonderful stayfitness centerhot tubstaff was friendlybusiness tripgreat roombeds were comfortablehgimallmattress
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391 - 396 of 483 reviews
Reviewed 13 August 2013

Room was clean, staff was great, & gym was excellent! Only drawback was a cold pool, & hot tub (this was late in the evening, & it was very hot during the day, so the pool area may have been warmer then).

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Mike & Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this reviewResponded 18 August 2013

We are very glad to read you had a pleasant stay at our hotel the Hilton Garden Inn Abilene. . Thank you very much for your business and I do hope that next time you are in town, you stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2013

The hotel is pretty nice over all but we have stayed at nicer places for cheaper. The food was good. Size of rooms was nice. But the select comfort bed didn't work and we called down to request a crib, which the book in the room said the had them available upon request, they didn't call back after the first call to ask for one and after we called the second time they told us they don't have any. Then when we were leaving I called down and asked for a luggage dolly and the front desk clerk acted like they couldn't bring me one and I said we'll I can come get it I guess and she said that would be best since they don't really have anyone that does that and everyone was busy. Well I was wrangling a 3 yr old and 10 month old and trying to pack us up but went and got it myself. Again the hotel was nice as far as the decor and rooms go, and the customer service at we received with room service and breakfast was wonderful, but the front desk staff was not helpful at all.

  • Stayed: August 2013
    • Value
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Thank KT2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this reviewResponded 10 August 2013

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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Reviewed 2 August 2013

I am always pleased with the hotel and staff. It is nice to have the food services to be as resonable as they are because I am usually to tried to go out at the end of a long day of work. The manager took the time to visit with me before I left for the day and sent a personal note with a few snacks to my room.

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Arvel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this reviewResponded 8 August 2013

We are always pleased to hear from our return guests here at the Hilton Garden Inn Abilene and it is very nice to read you are always pleased with the hotel and staff on your visits. Thank you for taking the time to post your thoughts and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2013 via mobile

As I walked down the hall to my room I had a smell of mold I'm ashamed to say to my friends and family I actually stayed at a Hilton! The housekeeper in the fourth floor was loud left the storage door wide opened so I proceeded to the end of the hall way the smell was from the storage the housekeeper stated that the reason she left it open was that it has or use to did not quite understand her clearly mold from all the other previous rain or water leaks and that she had been sick I kindly tried to end the conversation went down the stairs to third floor to see if the smell was there as well. Upon entering the third floor the housekeeper had blonde hair was having a conversation with the maintenance employee in the room. I thought hotel employees are here to work not have a private time to themselves . It almost seem that they were having a little personal relationship which is fine . Except keep it away from the guest and hopefully are not doing any one harm. Or save it for after hours take it home people!!! This is a place of business!!!!! I will not stay here again

  • Stayed: July 2013
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Thank Icube666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this reviewResponded 8 August 2013

I am so sorry you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. My sincerest apologies. I hope you consider staying with us again. We’d love to have you as our guest the next time you are in the area.

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Reviewed 29 July 2013

Have stayed at this hotel on multiple occasions. The experience has always been very positive. Clean environment, friendly and helpful staff. The only significant hiccup was associated with breakfast. The individual manning the cook to order line was excellent, but the food in the chafing dishes was lukewarm at best.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this reviewResponded 30 July 2013

Thank you for being a return guest here at the Hilton Garden Inn Abilene. Your business and your kind words regarding our hotel are greatly appreciated. Thank you for your nice review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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