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“POOR EXPERIENCE”

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Hilton Garden Inn Abilene
Ranked #8 of 37 Hotels in Abilene
Grand Junction, Colorado
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“POOR EXPERIENCE”
Reviewed 22 August 2013

We use Hilton Hotels frequently and this property is not up to the quality level of Hilton Garden Inns. We discovered that the vent grill was rusty, but more importantly there was a large spot of what appeared to be black mold on the ceiling adjacent to the grill.

Also, there were dried blood spots on the bottom sheet, the bed skirt was dirty as well as the du et was also dirty.

We did complain to the assistant manager who did have something put on the mold, also the sheets were changed and we were given a discount. Nevertheless, we would not recommend this property.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 80JDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review, 27 August 2013
Thank you for your feedback of your recent stay with us. I understand that you encountered a problem with the cleanliness of your guest room, I sincerely apologize for this. This is one of the areas that we are very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if you travels bring you back to the area that you will consider staying with us again. Thank you again, I appreciate your honest feedback.
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427 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Seabrook, Texas
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2013

Great place to stay. Easy access to major highways and to the downtown area for business. Breakfast is good with fresh omelets and it has small quite courtyard for evening glass of wine. The rooms are very quite and comfortable.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louise d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review, 23 August 2013
 We are pleased to hear you enjoyed the location of our hotel the Hilton Garden Inn Abilene. Thank you for such a nice review. Please return often!
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Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2013 via mobile

Would stay here again staff is wonderful very clean location is good pool area clean parking lot well lite mall is just blocks away if ever in Abilene Texas you must stay here the price is great rooms are roomy and clean you get plenty of towels and other toiletries

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladyvw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review, 21 August 2013
It is nice to read you have a great opinion of our hotel the Hilton Garden Inn Abilene and will be staying with us again when you are in the area. Thank you for your business and such a nice review.
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Hawley, tx., United States
1 review
Reviewed 13 August 2013

Room was clean, staff was great, & gym was excellent! Only drawback was a cold pool, & hot tub (this was late in the evening, & it was very hot during the day, so the pool area may have been warmer then).

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike & Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review, 18 August 2013
We are very glad to read you had a pleasant stay at our hotel the Hilton Garden Inn Abilene. . Thank you very much for your business and I do hope that next time you are in town, you stay with us again.
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 August 2013

The hotel is pretty nice over all but we have stayed at nicer places for cheaper. The food was good. Size of rooms was nice. But the select comfort bed didn't work and we called down to request a crib, which the book in the room said the had them available upon request, they didn't call back after the first call to ask for one and after we called the second time they told us they don't have any. Then when we were leaving I called down and asked for a luggage dolly and the front desk clerk acted like they couldn't bring me one and I said we'll I can come get it I guess and she said that would be best since they don't really have anyone that does that and everyone was busy. Well I was wrangling a 3 yr old and 10 month old and trying to pack us up but went and got it myself. Again the hotel was nice as far as the decor and rooms go, and the customer service at we received with room service and breakfast was wonderful, but the front desk staff was not helpful at all.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KT2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review, 10 August 2013
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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Colleyville, United States
1 review
Reviewed 2 August 2013

I am always pleased with the hotel and staff. It is nice to have the food services to be as resonable as they are because I am usually to tried to go out at the end of a long day of work. The manager took the time to visit with me before I left for the day and sent a personal note with a few snacks to my room.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Arvel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review, 8 August 2013
We are always pleased to hear from our return guests here at the Hilton Garden Inn Abilene and it is very nice to read you are always pleased with the hotel and staff on your visits. Thank you for taking the time to post your thoughts and we look forward to your next visit.
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1 review
Reviewed 31 July 2013 via mobile

As I walked down the hall to my room I had a smell of mold I'm ashamed to say to my friends and family I actually stayed at a Hilton! The housekeeper in the fourth floor was loud left the storage door wide opened so I proceeded to the end of the hall way the smell was from the storage the housekeeper stated that the reason she left it open was that it has or use to did not quite understand her clearly mold from all the other previous rain or water leaks and that she had been sick I kindly tried to end the conversation went down the stairs to third floor to see if the smell was there as well. Upon entering the third floor the housekeeper had blonde hair was having a conversation with the maintenance employee in the room. I thought hotel employees are here to work not have a private time to themselves . It almost seem that they were having a little personal relationship which is fine . Except keep it away from the guest and hopefully are not doing any one harm. Or save it for after hours take it home people!!! This is a place of business!!!!! I will not stay here again

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Icube666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review, 8 August 2013
I am so sorry you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. My sincerest apologies. I hope you consider staying with us again. We’d love to have you as our guest the next time you are in the area.
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Additional Information about Hilton Garden Inn Abilene

Property: Hilton Garden Inn Abilene
Address: 4449 Ridgemont Dr, Abilene, TX 79606-8703
Phone Number:
Region: United States > Texas > Abilene
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Abilene
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Abilene 3*
Number of rooms: 123
Official Description (provided by the hotel):
Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more   less 
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Also Known As:
Hilton Garden Inn Abilene Hotel Abilene

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