I stay in Abilene for a major annual event the third weekend of April and make my reservation way in advance. Unfortunately the event weekend changed and when I showed up the desk clerk couldn't 't find my reservation. The marketing mgr., Summer, found the problem (wrong date) and kindly found us another hotel on a very booked weekend. We were charged for the booking error. I just wanted to discuss this with the manager. Just discuss. She couldn't manage to make that call. Thumbs up Summer, thumbs down, mgr.
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- Residence Inn Marriott Abilene Hotel Abilene