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“Decent Stay”

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Candlewood Suites Abilene
Ranked #24 of 37 Hotels in Abilene
Reviewed 28 May 2013

I was traveling with pets and selected Candlewood because they are pet friendly. My dog has a full show coat, he is a Cocker Spaniel. The potty area for pets is tiny, gated and on an inline that drops off in to a drainage ditch. So, if you don't have good balance, don't go to the potty area. They do have other grassy areas around the hotel. However, the grass was full of stickers, not good for a fully coated dog. I spent a lot of time pulling stickers out of my dogs coat. The pool, which I did not plan to use anyway, was green and had trash in it. The hotel staff was very nice. The room was decent. I was in a 2 room King Suite.

  • Stayed: May 2013, travelled with friends
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1  Thank VANITAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Abilene, responded to this reviewResponded 18 June 2013

Dear VANITA E,

Thank you very much for taking the time to write about your recent experience with us. I apologize for the shortcomings you have experienced during your stay with us. We take all comments into consideration and welcome any opportunity to improve. Thank you for staying with us and we hope you give us a chance to show you how great our hotel is.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviews (46)
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34 - 40 of 46 reviews

Reviewed 11 May 2013

Monica and the staff here are very friendly and willing to help. The rooms are amazing and the free laundry is a great bonus. Also this is a great location in Abilene, only a few minutes from lots of places to eat, and even really close to the mall. I cant recommend it enough.

  • Stayed: May 2013, travelled on business
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1  Thank RawwryD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2013

We were travelling between Amarillo to Austin and stayed at Candlewood Abilene to break the journey.Very welcoming lady at front desk- helpful and friendly.Room was spotless and comfy.All the kitchen area was excellent .We cooked at the outdoor bbq - very relaxing area at the gazebo next to the pool- peaceful after a day on the road!Free laundry,wi fi,newspaper and gym at a great cost.Recommend Candlewood everytime and 10/10 to staff at Abilene.

Stayed: April 2013, travelled as a couple
1  Thank angusaboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2013

I was traveling across the country and just stopped in for one night. Very clean new hotel and everyone was very nice. There is a washer and dryer to use and a nice exercise room along with a nice selection of DVDs you can check out no charge and play thru the DVD player in the room. Will be traveling back that way next month and will definitely spend another night there.

  • Stayed: April 2013, travelled on business
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1  Thank ThomasAZGerlach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2013

I'm on a 6 month assignment near Abilene and I find this hotel very suitable for this type of extended stay.Staff is extremely friendly & accomodating. The room is clean and comfortable and the rate is very reasonable. It is ajacent to the Winters Freeway and is convenient for shopping, restaurants, and area attractions. I would not hesitate to stay here in the future.

Room Tip: Rooms ending on low numbers are a bit more quite since they are farther from the elevator.
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  • Stayed: April 2013, travelled on business
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1  Thank BillV38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2013

Excellent services and there washer and dryer is free they have a nice weight room in yhe suite there is a diswasher fridge microwave a nd infrared stove pots and pans and utensils aldo a hdtv very happy with this hotel if im here again this will be my choice.

  • Stayed: April 2013
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1  Thank phillipwcrandall35wv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2013

If you are looking for cheap suites, with no amenities, and no customer service, then this facility is for you. Don't get me wrong, the facility and rooms are nice, because they are new. But almost every detail screams "cheap". When we first drove up, I thought we were at the back of the building. The front entrance resembles the back entrance at most other hotels. Very plain, no covered drive to pull up and unload. We had two rooms reserved, the computer showed only one. We asked for the rooms to be together when the reservation was made, they said no problem. Now, they couldn't do it, in fact the rooms were on different floors. One of the rooms turned out to be trashed, so mysteriously they were then able to give us two rooms together, which means they could have done that in the beginning. In one of the rooms, the TV didn't work. Turns out all the outlets along one wall had no power. Checked circuit breakers then called maintenance. Desk clerk came up and checked, could not resolve, which is ok, he is not an electrician. He said he would look for an extension cord so we could plug the TV into an outlet across the room. He never called back, so we went to Wal Mart and bought an extension cord ourselves. We stayed 2 days, rooms were never cleaned, had to go to front desk to get clean towels. There was no restaurant, only a small "store" that had very high priced items. When we checked out, made conversation with female desk clerk, she went into long winded story about her boyfriend, complete with curse words. Do you see the picture I'm painting here? It is true you get what you pay for.

  • Stayed: February 2013, travelled with family
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Thank DC-Texas-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Abilene, responded to this reviewResponded 19 April 2013

Dear DC-Texas-13,

Thank you for taking the time to review our hotel following your recent stay with us. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are unhappy to hear about your experience. I appreciate you bringing this matter to our attention and rest assured your comments will be forwarded to the departments concerned to rectify any unsatisfactory experiences.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Abilene

Address: 3050 Catclaw Dr, Abilene, TX 79606-1500
Phone Number:
Region: United States > Texas > Abilene
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 37 Hotels in Abilene
Price Range: £64 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Abilene 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
We know what you need. Extended-stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites Abilene is designed from the ground up, just for you. Located off Hwy 83 South, we are just minutes from Abilene Christian University, McMurray University, Dyess AFB, Abilene Regional Hospital and less than 1 mile from the Mall of Abilene. Candlewood Suites Abilene gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment less than 1 mile from the hotel. When visiting, you have to take time to enjoy the local sites: Abilene State Park, Lake Abilene, Buffalo Gap Historic Village, and the Abilene Zoo are just a short drive from the hotel. When it s time to get connected we know what you need free wired and wireless high speed Internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center and outdoor pool will help melt the stress away. For a relaxing evening, use our gas grill in the Gazebo to cookout whenever you crave a taste of home and for a late night snack you can always grab a treat in our Cupboard, open 24 hours.When you come to Abilene we know what you need. Candlewood Suites Abilene is your best stay for a week, a month or even a year. ... more   less 
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