We stayed for 3 nights while we were in town for the Texas State 4H Horse Show. After being out in the heat all day, it was so nice to come back to a clean room, clean towels and lots of hot water!! Will definitely be back next year!!More
We stayed for 3 nights while we were in town for the Texas State 4H Horse Show. After being out in the heat all day, it was so nice to come back to a clean room, clean towels and lots of hot water!! Will definitely be back next year!!MoreShow less
We are pleased to hear we were able to give you such a great stay that you will be back again. This time of year is so busy for the Abilene area and we know its important for our guest to have a nice clean room to relax in after a long day showing at the Taylor County Expo Center. We look forward to your return stay and appreciate you taking the time out of your busy schedule to let us know how we are doing.
This was my worst stay in Abilene. We had issues with equipment in our room. The appliances were out dated and the air did not work properly. The internet was so slow I used my 3G instead. I was very displeased with this hotel.
We thank you for taking the time to review your recent stay at our hotel. We would
like to use this review to show other guest how we are willing to go above and beyond
to give the best service possible. Due to hot, humid, high temperatures our A/C’s tend
to work overtime and do tend to go out from time to time. We dont know when they
will go out, but always seems to stop working soon as a guest checks into a room, but
we have new ones always on hand to get changed out immediately for a nice cool
experience. We also are able to move a guest rooms ,if we are not completely full,
and insure that everything is in working order with the guest approval. We are held to
the highest standards for our internet speed. We had out tech come out the next
morning and look for any areas of the hotel the might be running slow or not at all. He
was unable to locate any bad areas, but did inform us because we have been so busy
each device the guest connects to our internet can slow it down depending on what
the guest is using it for. After we have done the best to try to please a guest, but the
guest is still legitly unhappy we do offer a reasonable percentage off the room, or if
guest has already paid for their stay, a partial refund. In this case we were able to
switch the guest rooms and gave a partial refund. We can not foresee all issues that
arises but our staff is trained on the best ways to get problems resolved quickly and
still have the guest want to come back and stay again.
Staff was very helpful and friendly on check-in. Even offered me a free cold beverage.
Room was very neat and clean. Up-to-date all the way around.
Variety to choose from for breatfast, fruit, cereal, eggs, sausage, bacon, milk, juice, coffee, etc. Good place to eat as well with wide screen TV.
Very plush furniture in entry area with a nice area to relax.
Near everything (even though Abilene is not all that large anyway).
We would like to thank you for taking the time to write a review of your stay at our hotel. Our lobby is one of our favorites big enough for people that might be staying for family reunions, weddings or other events to visit in small groups. We hope that we will see you again the next time you are in town.
The room was very tidy and comfy. We had a nice dinner at a close restaurant and a wonderful walk in the area. Breakfast was good. We shared a table with another couple from Hilton Head and had a really nice time. Breakfast was ample lots to eat.
Thank you for writing a review and sharing your experience with future guest. We are glad you enjoyed your morning breakfast, and the company of other guest. We look forward to seeing you when you come to the Abilene area again.
Hotel was awful wouldn't stay here ever again .. Hotel was dirty and the bathroom was very dirty even after ask housekeeping to clean up ...beds were okay ...the faucets leaked... Room had an odor ... Not sure what all the other people saw in this hotel but I would never stay here or recommend this place to anyone
Contrary to what you say, our hotel is not dirty. It was only after you and your family had been in the room for half an hour and had used the bathroom facilities, that you called the front desk to report water on the floor. When the front desk personnel got to your room they found 2 fresh drops of water on the floor. They cleaned up the 2 drops of water that had apparently splashed out of the sink. The room has been checked fpr faucet leaks, none were found. After staying the night in the room, you came to the desk and were very vocal about how dirty and smelly your room was. Seems kind of odd that you would stay the night if the place was so dirty and smelled so bad. Like you said - our other guests have been very complimentary in their reviews.
We came in from San Antonio to do a little historical research, and this motel is right on the highway going into town from the south. Great restaurants are all around, it's convenient to the Buffalo Gap Historic Village, and we were able to get to the historic downtown area with no problem. Everyone at the Best Western was friendly and eager to help us find everything we wanted to see. The only complaint I had was that our bedding felt damp for no reason we could figure out, and a musty odor permeated the room. But the bed was very comfortable and we slept like logs. We would definitely return to this Best Western.
We first wanna thank you for taking the time to write a review of your recent stay with us. When hiring new employees one great aspect we look for is how much they know about their town and surrounding areas. Our guest enjoy the ease of asking the front desk and being able to get a real answer and not just a "I don't know". We are not sure why the sheets would have felt damp but we will investigate this further. We ask that if you would call the hotel and let us know which room you stayed so that we can get in there and find the cause of the musty smell and remedy it. We look forward to you next stay.