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“Great value” 4 of 5 bubbles
Review of Emerald Inn Expo

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Emerald Inn Expo
Ranked #26 of 37 Hotels in Abilene
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great value”
4 of 5 bubbles Reviewed 29 August 2013

Great old style motor inn that is cean, reasonably priced, convenient parking to your room. Outdoor pool was nice and clean. Stay in hotels 100 nights a year and I would rank this very high for value for your dollar.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank blaze814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 reviews from our community

Traveller rating
    15
    11
    8
    2
    16
See reviews for
13
5
3
14
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Midland, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 17 August 2013

First of all don't be fooled by their advertisement of a "deluxe breakfast bar"; It barely qualifies as a continental breakfast. The furniture was decent, The room itself is dated, but looks like it was painted in the last year. The staff were all very nice to me. The towels were flimsy and you only get two sets. The air conditioner was slow to cool the room, but once it did, it was fine. The refrigerator is very tiny and also slow to cool. One cockroach in my shower this morning. At least it was downstairs and I could park right by the door. It wasn't bad, but I was glad I only paid $70 a night through expedia.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank halfiepint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 22 May 2013 via mobile

One staff member out of many were respectful. The owner/manager/maintenance man is rude, disrespectful and has no common sense let alone any sense at all. The rooms smell like cigarettes dispite the "no smoking" signs on doors. A/c worked when convientant, spider webs, live large roaches, and don't bother leaving your towels down to receive more, you won't get them. Maybe it had something to do with the owner/manager/....being in laundry working and not able to come settle customer needs and complaints! The pool is the cleanest thing here, but it's closed. Don't go by their website information, there is no restaurant or cooked to order meals, it's cereal, waffle, Danish, or apples! I do not normally stay in motels, I stay in hotels, but this was set up through my job, I still had to pay $67 due to a mistake made when it was reserved (I didn't reserve it) yet they are refusing to give me my $ back and bill the company responsible. Shame on me for paying cash and not with my credit card. One excuse after another with these people.

  • Stayed May 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Joeblowsrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash P, Director of Sales at Emerald Inn Expo, responded to this review, 28 May 2013
We are very sorry this guest needed to write this unappealing review, due to an error that was not ours. We offer several companies the option to direct bill with us, in turn we ask that they reserve the rooms with specific instructions so that we can insure everything is just as they would like it to be. There was confusion between the guest and the company booking manager as to how this room was to be handled. We followed the company’s initial instructions, which ended up being changed the day after the guest’s arrival. Although we felt that the issue was between the employee and company we did decide to refund the guest the amount they paid. We feel we did our best to handle the guest and the situation. We have had a few rooms that after the little rain we have received here bring out water roaches, we have already contacted several places to find the best way to remedy this problem. We have formally apologized to the guest and felt we had done our due diligence in trying to resolve the problems.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Abilene hotels

Fort Worth, TX
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 20 May 2013

They appeared to be very short staffed. The room overall was shabby - everything (except the TV) was old and worn. The AC did work, but you could see down into the unit and it was filthy - caked with hair and dirt, etc. The carpet was also extremely dirty.....not that the sweeper hadn't been run, but just walking around in dark pink sox turned the dark pink to black. The toilet never flushed properly - took two or three tries every time - while you held your breath wondering if it would overflow. Both beds were rock hard - there were no blankets, just the top sheet and the bedspread. The linings on the bottom of the mattresses were torn and hung down on the floor. There were two of us staying in the room - booked for 3 nights. When we arrived there were 3 towels and 3 washclothes in the bathroom. When we needed additional towels and washclothes, we were told they were 'out'. And absolutely no apology was given nor was any attempt ever made to provide more. There's a bar/lounge on the property - it's very noisy. We were quoted one price per night and then charged a higher price. We won't be staying there again.

Room Tip: Take your own towels and washclothes - and maybe blankets! Stay in a room as far away from the bar...
See more room tips
  • Stayed May 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank L C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City Beach, Florida
1 review
5 of 5 bubbles Reviewed 11 March 2013

i recently stayed at the Whitten Inn Expo for the last week . i would like to throw out the many pros this hotel has to offer. The staff was wonderfull. The lounge was a good enviroment to wind down each evening and the location was perfect for each event i needed to attend. great rates and friendly faces is exactly what i like to see in a hotel. Housekeeping was great, never missed a beat. Over all i am very pleased with my visit and will always stay at the Whitten Inn Expo when i return to Abilene!!

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sara h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerald Inn Expo

Property: Emerald Inn Expo
Address: 840 US Highway 80 E, Abilene, TX 79601-6114 (Formerly Whitten Inn Expo Center)
Region: United States > Texas > Abilene
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Abilene
Price Range (Based on Average Rates): £
Hotel Class:2 star — Emerald Inn Expo 2*
Number of rooms: 103
Reservation Options:
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Also Known As:
Whitten Hotel Abilene
Whitten Hotel Expo Center

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