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“Bed Bugs!”
Review of Emerald Inn Expo

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Emerald Inn Expo
Ranked #27 of 37 Hotels in Abilene
Bronson Tx
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Bed Bugs!”
Reviewed 27 April 2014

I stayed in an infested room with my two kids. After the first night I woke up with bites all over my body. The motel staff tried covering up the problem and then wouldn't reimburse me. Also, I am still dealing with this nightmare because I brought them home with me. I've tried calling the manager to resolve the issue but the next step is a lawyer.
I have traveled all over the U.S. and never once in my life have I been bit by a bed bug. Now I have an infestation thanks to this motel, and they could care less!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ericaaaaaammmmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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56 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Arvada, Colorado
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 April 2014 via mobile

We intended staying here for 3 nights but checked out after the first. After being on the road for 14 hours and arriving at 23:00 there was not much time to seek other accommodations.
Upon entering the room we should have known that there was going to be problems. The front door had graffiti on it along with massive smudges and greasy hand prints. The comforters ( and the entire room) are outdated (70's), the bathroom was plain gross, there were boogers on the walls, empty Marlboro cigarette packs in the dresser, the tub takes as long to drain as long as it takes to shower. Had to wait for the tub to drain which took 8 minutes. The bathroom sink? Rusted and disgusting. Urine or humidity grease running down the bath wall onto the tile. The coffee pot was covered with handprints. The shower head was 5 feet high. Who can possibly take a normal shower when the shower head is this low?
One hangar was on the rod, no hair dryer, paper stuck to the bottom shelf of the nightstand. I can continue but my fingers are now tired from complaining and my head is tired from the lack of sleep.
Katie at the front counter felt terrible and apologized (understandably not her fault).
Never again!
I will attach photos with proof later.
Btw. We rented rooms 119, 120, 121 and my post is about room 120. The other two rooms were just as bad by the way.

Stayed April 2014
Helpful?
4 Thank ferret50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash P, General Manager at Emerald Inn Expo, responded to this review, 29 April 2014
Thank you so much for your review of our hotel. We certainly apologize for your experience. The rooms that you are referring to have been shut down and are getting a facelift as we speak. We hate to hear anyone having such an experience and we strive to correct any issues as soon as possible.
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Travellers are raving about these Abilene hotels

Burkesville, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2014

We stayed at Whitten Inn in Abliene, Tx and it was the most pleasent place to stay. The staff was very nice and helpful. They had a wonderful breakfast.

I would most definately stay at Whitten Inn again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BernieAlbert2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash P, General Manager at Emerald Inn Expo, responded to this review, 31 March 2014
We are so happy to hear that your stay at our hotel was a pleasant one and we look forward to having you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 March 2014 via mobile

We had an issue with our room not closing properly informed the front desk the went out for the day upon our return the problem has been fixed only draw back was that we had smoking room as that was they had due to some powerlifting tournament in town

Stayed March 2014, travelled with friends
Helpful?
1 Thank ladyvw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash P, General Manager at Emerald Inn Expo, responded to this review, 31 March 2014
Thank you so much for staying with us. We are very pleased to hear that your stay was a pleasant one. We look forward to having you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 January 2014

We apprehensively stayed here last night because it was right next door to the truck shop our truck is broken down at and it was the least expensive in Abilene. Needless to say we were pleasantly surprised by our room. The beds are incredibly soft and yes, the rooms are older (this is not a brand new hotel) but they were very very clean and very comfortable. Our room had a mini fridge and a microwave and they were both unplugged and had been cleaned inside and out. That much detail into cleaning a room is amazing. Definitely will stay here again (as we are doing tonight!)

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Poisonlady76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash P, Director of Sales at Emerald Inn Expo, responded to this review, 21 January 2014
We love, love, love to hear when a guest is enjoying their stay at our hotel. We hope you continue to have a great stay and if you need anything please let our front desk staff know. We unplug the fridge and microwaves to lower electric cost and longevity of them so that we can offer our guest better discounts.



Thank you
Karen Goff
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 January 2014

So i come to Abilene often and have always seen the signs for the whitten inn....I finally decided to try it out...Its about average id say..Older style motel with great parking...Staff was very friendly and helpful.. Room is about average as well....Could use an update as it is an older place. UPDATE THIS PLACE!......lol

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GpsGuy214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ash P, Director of Sales at Emerald Inn Expo, responded to this review, 10 January 2014
We are so glad you decided to stay, and hope to see you again soon. We recently began overhauling our rooms in the last couple of weeks, its going to take us so time but we are diligently working. All rooms will be completely deep cleaned, rooms that need it are being repainted, furniture refurbished, all outlets and fixtures are being repaired or replaced, and properly attached to wall. Soon after we have completed this the new bedding will start to go in. We hope that once again you will stay with us and find that we have moved into above the average category !!!\


Karen Goff
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dallas
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 October 2013 credit card Amex Cardmember Review

for past 10 years I spend every Labor day weekend at Whitten Inn in relation to a big Dove hunt we do every year. they are always friendly, rooms ar Just OK, nothing to write home about. But they work, the TV's work, and the AC's work- all I need.

Stayed September 2013, travelled with friends
Helpful?
1 Thank sraney63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerald Inn Expo

Property: Emerald Inn Expo
Address: 840 US Highway 80 E, Abilene, TX 79601-6114 (Formerly Whitten Inn Expo Center)
Region: United States > Texas > Abilene
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Abilene
Price Range (Based on Average Rates): £
Hotel Class:2 star — Emerald Inn Expo 2*
Number of rooms: 103
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Also Known As:
Whitten Hotel Abilene
Whitten Hotel Expo Center

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