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“I don't think this place is even worthy of my garbage.”

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Country Hearth Inn & Suites Abilene
Ranked #30 of 37 Hotels in Abilene
texas
2 reviews
“I don't think this place is even worthy of my garbage.”
Reviewed 20 March 2010

Okay, so we checked in, and got to our room. It smelled terrible, and the air conditioner didn't work. Called for maintance, he unplugged it, plugged it back in, and that of course didn't work. So they moved us to another room. Smelled WORSE, and the air unit in that one was older than dirt so we decided to stay in the room we had. Just as we were about to go to sleep, our "neighbors" entered their room. The walls were so thin that we could hear EVERYTHING they were saying, and hear their children NOT being quiet. Since our air unit didn't work, it was like they were in our room with us. So we decided to contact front desk again and ask if they had any other room. They had one last room upstairs so we packed up without even looking at it and went up there. This room was decent, but why should I have to move 2 times to be happy at a hotel I paid for? It was dirty, the beds were hard, the sheets and blankets looked like they were purchased about a century ago, they had holes in them and the tv looked like it had about a pound of grease caked on it. I've stayed in many crappy hotels, but this one takes the cake! WORST HOTEL EVER!

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woodyclam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SagarHospitality, Public Relations Manager at Country Hearth Inn & Suites Abilene, responded to this review, 24 November 2011
pl .remove this review,since we have new mangment team from july 2010
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
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  • English first
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English first
west texas
1 review
Reviewed 29 October 2009

Stayed before because its close to my family when we come to town, last time was supose to stay 3 nights check out next day, this time new they had a new name the old name was Regency Inn and still a pit!! Hotel smells like cat urine, floors and walls are disgusting, bedspread looked 10yrs old curtains did not match none of the furniture matched, tv was 20yrs old , no alarm clock in room, front desk manager was hard to communicate with could not understand him, other manager a lady was rude and had no cutomer service talk to the employees infront of customers like trash. Back of hotel was full of garbage and gangster looking people just sitting out in parkling lot. They can change the name all they want trust me its still the dirty regency inn i urge you to read all the reviews for this hotel before you spend the money.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WestTexasVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SagarHospitality, Public Relations Manager at Country Hearth Inn & Suites Abilene, responded to this review, 24 November 2011
pl remove all reviews which are posted before nov/2009,,, we became country hearth inn and suites in nov/2011 so its a new name and new managment .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Country Hearth Inn & Suites Abilene

Property: Country Hearth Inn & Suites Abilene
Address: 3450 S Clack St, Abilene, TX 79606-2206
Region: United States > Texas > Abilene
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 37 Hotels in Abilene
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Hearth Inn & Suites Abilene 2.5*
Number of rooms: 147
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Also Known As:
Country Hearth Inn And Suites Abilene
Country Hearth Inn & Suites Abilene Hotel Abilene
Regency Hotel Abilene

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