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Quality Suites North / Galleria
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A TripAdvisor Member
Odessa tx
11
Reviewed 6 March 2005

My son and I travel to Dallas every other month to go to the hospital there. We have tried staying at many hotels and this one is the best for the price. We are always treated wonderful!!! Rooms are great and service is wonderful. Everytime I decide to stay closer to the hospital, I am very disappointed. I have vowed to my son that from now on we will not try any other hotels. Get job Comfort in of Addison. Thanks alot

  • Stayed: November 2004, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2005

I've stayed here 3 times, and had mixed results. What I love: fabulous room design...spacious, with French doors separating bedroom from living room/kitchen area, a TV in both areas, and both shower facilities or grand whirlpool tub in bedroom. I also love the indoor pool and well-equipped exercise room. Now, for the problems........first stay, checked into a room without a working toilet. They reaccommodated me with another room. Unlike at the nearby Hampton Inn, though, which assists you with your move from one room to another, you do it all yourself at this hotel. Then, that night, I was awakened by an ear-splitting fire alarm positioned over my bed. There was no fire.....no explanation why the alarm went off....just a horrible night's sleep. Second visit....fine. Third (and final) visit: had a smaller room without the French doors separating the living area and the bedroom. Service indifferent....maid did not refill obviously empty Kleenex holder; my call to the front desk for replenishment was greeted by an obviously "can't-be-bothered" clerk, and....no surprise....nothing was done. But the absolute worst of it all was waking up the next morning to find a roach crawling on my bare skin under my pajamas. YIKES!!! After that, I viewed the continental breakfast.....with cereal and milk served from bulk containers instead of individual packages, like at a Fairfield or Hampton Inn......with much more distaste than usual. This has the potential for being a lovely property....great design, super location.....but service and maintenance are not up to the standards of the Marriott or Hilton value-priced properties.

1  Thank LynnB_Huntsville_AL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2014
Google Translation

  • Stayed: November 2014, travelled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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