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“Friendly Staff...Internet a Little Slow”

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Holiday Inn Express & Suites Dallas-Addison
Ranked #13 of 21 Hotels in Addison
Milwaukee, Wisconsin
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Friendly Staff...Internet a Little Slow”
Reviewed 13 September 2012

Overall this was a good stay - I had a really nice conversation with the clerk who checked me in as we grew up in the same city. Everyone else I met was smiling and always said hi to me. The rooms were clean and the breakfast was about to par - not great but decent. The only issue I had was that there were some periods of time when the Internet really was very slow, and that tended to last a few hours.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review, 1 October 2012
I appreciate your review. We were having an issue with our server during your stay. We have replaced it since then. I am sorry for any inconvenience it caused you. I hope to see you again soon!
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135 reviews from our community

Traveller rating
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    13
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Norman, Oklahoma
Level Contributor
827 reviews
210 hotel reviews
common_n_hotel_reviews_1bd8 588 helpful votes
Reviewed 2 September 2012

We were pleasantly surprised by this hotel. Got a very good rate on a night when most hotels in the area where sold out. Room was very clean and had a refrigerator and microwave. Fast wifi. The breakfast was above average with many hot items and delicious cinnamon rolls. Very quiet. Good service at the check in desk. I would definitely stay here again. This hotel is in a great location close to many restaurants and not far from REI if you want to do some shopping there. The galleria mall is also nearby.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarracenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review, 1 October 2012
WOW! Thanks for the shining review! I wish all guests could be like you:) We definitely try our best here and thank you for noticing! I hope to see you again soon! Thanks again!
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Arlington, Texas
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 August 2012

Nice little value hotel located in Addison. Didn't get to use the pool and the fitness center is kind of tiny. But for the value I won't complain. Lots of nice restaurants and shopping close by make it a good location.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R0430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review, 23 August 2012
Thank you for your review we appreciate it! I hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
Reviewed 19 July 2012 via mobile

Clean hotel with great rates and comfortable beds. The wifi is a little slow for me but did the job. I see a bad review about smokers but didn't notice any or smell smoke. Great hotel to stay at if your staying on business or maybe with your family.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review, 23 August 2012
Thank you for your feedback. The wifi has been upgraded since your last stay so the next time you come you should not have a problem . Thanks!
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Baton Rouge
Level Contributor
58 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 July 2012

Booked a non-smoking room only to show up and be offered a smoking room. I got the impression that for whatever reason this hotel caters to smokers. It had a definite smokey odor upon arrival. Lobby furnishings also had a smokey smell. We left and booked alternate accommodations nearby.

Stayed July 2012, travelled with family
Helpful?
Thank JakeAComo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review, 23 August 2012
Thank you for your feedback. The hotel only has 9 smoking rooms out of the 102. Unfortunately when you book a reservation thru hotwire, etc you will get whatever room is left in our inventory. Next time I suggest you book with the hotel directly to avoid ending up in a smoking room. Thanks!
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Huron, South Dakota
2 reviews
Reviewed 8 July 2012

Great staff, great room, Great Breakfast!! Puts Holiday Inn Express in Dalhart to shame. They should close that hotel down. It was like a motel 6 compared to this one and so cheaply made. Owners must only know these words Cheap, Cheap, Cheap!! There is no way it would pass an inspection. This hotel however, knows what a person needs to feel at home.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review, 23 August 2012
Wow! Thank you! On behalf of the staff and myself we think YOU ARE AWESOME! We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stephenville, Texas
Level Contributor
121 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 28 June 2012

I have stayed here before and found it satisfactory - but I stayed in one room and my co-worker stayed in another - my room was freezing and I could not adjust the thermostat and I couldn't adjust the termperature - my friend's room was a sauna and couldn't be adjusted either so she roasted all night -
There were lots of channels on the TV, which is always nice -- but the pillows were icky (LUMPY!) - the towels were icky (small & stiff) - I am a priority club member but I just don't know I will stay at this location ever again.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lstew55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, General Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review, 23 August 2012
I am sorry that you had a bad experience at our hotel. We were not aware of any issues with the AC. We would have responded to your issue had we known while you were here. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Dallas-Addison

Property: Holiday Inn Express & Suites Dallas-Addison
Address: 4355 Beltway Dr, Addison, TX 75001-3704 (Formerly Country Inn & Suites By Carlson)
Phone Number:
Region: United States > Texas > Addison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #13 of 21 Hotels in Addison
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express & Suites Dallas-Addison 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Weary travelers find the comfort and convenient amenities they deserve at the recently renovated Holiday Inn Express® hotel in Addison, Texas. Our hotel's location in North Dallas' prestigious Business District is further enhanced by our easy access to the Dallas Tollway, Parkway, Dallas/Fort Worth International Airport (DFW) and Dallas Love Field (DAL)We go beyond other Addison, Texas hotels by offering corporate guests the amenities they need most, like a 1,300-sq ft meeting room, a 24-hour business center and free high-speed, wired and wireless Internet access throughout the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas-Addison
Holiday Inn Addison
Addison Holiday Inn
Holiday Inn Express Addison

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