I stay in Addison from time to time during business trips to the area. I tend to stay at the Hilton properties in the area, but given the fact that I was trying to earn some Priority Club bonus points (they are my second loyalty target), I decided to choose this location. I don’t think I will bother with this location ever again. The other options in the area are a much better. I would give this location a 3 bubble rating but the towel and pillow issues bump it down.
The hotel is very close to many dining options and I like the fact that it is within two miles of a local location for the gym I use at home. Make sure and hit Snuffers if you want awesome cheese fries!
This hotel on a back street off the main drag, so I did not have any issues with noise. Parking is free and I felt safe walking around. They have a sign up in some of the parking spots that warn of a flood zone – how about fixing the drainage issue? On first entering the lobby, I thought the breakfast room would be too small, but alas there were always tables in the morning. Even for my late arrival the hotel had cookies available.
Check in was quick and easy, No recognition of my Priority Club Platinum Status but no worries there.
My room was a nice enough King room with microwave and fridge and wetbar. The room also had small couch. The receptionist let me know that I was the first person to sleep in the new bed in this room! I thought cool, it should be a comfy night! They have nice HDTV’s though I did not check out the channels. Well, they must have bought the cheapest mattresses available. So hard, you could feel the support springs, and just plain uncomfortable. That is not something I frequently say….and I stay in a lot of hotels. Also the pillows obviously were not replaced as they were lumpy and flat. No discernable difference between the soft and firm pillows. The bed alone is enough to make me hesitate on staying at this location.
Since we had two people in the room, and wanted to go to a local gym first thing in the morning I went down and asked for an extra towel, so that we could have two towels per person. The way the night clerk treated me you would have thought I was trying to pull off the great towel caper of 2013! In all the years I have been traveling and hundreds of hotels I have stayed in this was a first. Come on is it that unreasonable to ask for two towels per person so that we can dry off from the pool at the gym and then use a fresh towel to shower? “Why do you need another towel” / “How many people are in the room” / “What room number” / “What time did you check in” At which point I promptly asked if there is a problem with getting another towel???? I was told management wants to make sure extra people are not staying in the room for free. Well, two towels per person is not odd, come on! I would not have thought it odd to ask for a room number, I get that, but the other questions unacceptable. I also asked for some shampoo since the housekeepers did not put any in our room. I was given conditioner and mouthwash. Back down I go to correct their mistake, politely said they gave us conditioner and was told “No its shampoo” - Come on, read the bottle! (It was not combination shampoo conditioner – the clerk corrected the issue)
The other little issues I am about to bring up would probably not have even bothered me, had it not been for the tone set by “towel enforcer”. Bedside table lamps (both of them) were not plugged in neither was the bedside phone. Curtains do not go to the floor, thus do not block out any morning light, no sleeping in – wake up! No shampoo in room. Housekeepers were very noisy on the floors, playing music in rooms as they cleaned them. Not conducive to sleeping in. If they want music use headphones.
To the hotels credit, they still deliver USA Today directly to the room. Nice touch. I don’t usually read newspapers at home but enjoy having that paper available at the hotel in the morning without having to go downstairs. My bill was under the door in the morning which is always appreciated.
The climate control seemed to work well, a tad noisy but not bad. You are able to leave the AC blower on for white noise.
The breakfast was typical Holiday Inn Express – instant make your own pancakes, hot premade cheese omelets, biscuits, gravy, sausage links, muffins, cinnamon rolls, breads, cereals, juice, milk. A nice touch was the premade sausage egg and cheese sandwiches. The breakfast room though small seemed to always have space available and the food appeared to be well stocked. Somehow though the breakfast was lacking compared to other Holiday Inn Expresses, something just seemed off. Maybe I am just used to the Hampton Breakfasts now. Anyways, it was all edible and I have no complaints on the food. They also had grab and go bags which is a nice touch.
There is a guest self-serve laundry available. They have small sized business center downstairs. High Speed Internet connection was nice. The inside of the hotel was dated (seems to have been a Country Inn and Suites in a past lice) but clean and nice looking with a nice enough lobby. They had a small (even for a limited service brand) but clean exercise room as well as a rather nice outdoor pool.
I can’t say I will stay here in the future unless I REALLY need a stay at a IHG / Priority Club property and find a dirt cheap price. I had a reservation for this location for three nights later, I am changing that to another property.
- Official Description (provided by the hotel):
- Weary travelers find the comfort and convenient amenities they deserve at the recently renovated Holiday Inn Express® hotel in Addison, Texas. Our hotel's location in North Dallas' prestigious Business District is further enhanced by our easy access to the Dallas Tollway, Parkway, Dallas/Fort Worth International Airport (DFW) and Dallas Love Field (DAL)We go beyond other Addison, Texas hotels by offering corporate guests the amenities they need most, like a 1,300-sq ft meeting room, a 24-hour business center and free high-speed, wired and wireless Internet access throughout the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Travel Republic (UK), Booking.com and Hotels.com so you can book your Holiday Inn Express & Suites Dallas-Addison reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Dallas-Addison
- Holiday Inn Addison
- Addison Holiday Inn
- Holiday Inn Express Addison