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“not Happy” 2 of 5 bubbles
Review of Super 8 by the Galleria / North Dallas

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Super 8 by the Galleria / North Dallas
Ranked #19 of 21 Hotels in Addison
Dallas
1 review
“not Happy”
2 of 5 bubbles Reviewed 3 December 2013

reason that I'm not happy with the last visit at the Hotel was the bathroom the shower was not working and was pleased make other
Bath accommodation

  • Stayed December 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Super 8

Helpful?
Thank Roberts J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8addisontx, Webmaster at Super 8 by the Galleria / North Dallas, responded to this review, 4 March 2014
Dear Guest,

Thank you for your comments. I apologize that there was a maintenance issue during your stay. I hope you contacted the front desk and allowed us to move you to another room. We strive to provide the best possible service and comfortable rooms, and I’m sincerely sorry if we fell short in any way during your stay.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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153 reviews from our community

Traveller rating
    19
    31
    32
    33
    38
See reviews for
46
25
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39
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Little Rock
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 30 November 2013

My husband and I choose Super 8 because they're cheap and we normally only stay a few hours in the rooms. Our expectations aren't high because you get what you pay for. However, this hotel is at the bottom of the barrel. When we checked in the guy seemed nice but the rooms were horrible: Dirty lamp shades, mold around the tub, water didn't drain properly out of the tub, water pressure was poor, room had a stench, the furniture was raggedy and warn, lighting in the room was poor, towels were horrid, we stayed two nights and asked the maid if she would come back and clean our room, we came back to an unclean room and no toilet tissue. The guy at the front desk had an attitude because we asked him to bring us sone tissue. Just horrible all around! Ps don't sleep in room 137!

Room Tip: Just don't stay here!!!
See more room tips
  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Arnette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
113Super8, General Manager at Super 8 by the Galleria / North Dallas, responded to this review, 3 December 2013
Dear Arnette T I am extremely sorry to hear about your unpleasant stay. Firstly I would like to apologize for any inconvenience we may have caused. We strive to give our guests the super stay that they deserve. I will personally be taking these issues in to hand making sure that they do not arise again. At Super 8 Addison we give our 100% attention to cleanliness all rooms are inspected by management daily. We also provide full service to all rooms replacing any amenities and providing a clean supply of towels. However our housekeeping team are only available until 2pm but our front desk staff are more than happy to supply you with these items. Again I would like to apologize if this was not provided with the service. We are currently in the process of a major renovation I hope that on your next stay you have the chance to enjoy our new rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 31 October 2013

The beds don't have fitted sheets just a mattress pad to hide the enormous amount of stains on the bed. Huge bloodstain on the side of the bed. Lights flicker if they come on at all. Mold in shower and cold hot handle was broken. Alarm clock and tv both broken. Coffee pot dirty smells of urine and smoke. Ac doesn't stay on. Floors are disgustingly filthy. Black in some spots. Staff rude to top if off, Never again!

  • Stayed October 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Whiterabbitqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8addisontx, Webmaster at Super 8 by the Galleria / North Dallas, responded to this review, 4 March 2014
Dear Guest,

Thank you for your comments. Even though this stay was several months ago, we have always strived to offer a great combination of customer service and amenities. That’s something we pride ourselves on. If we fell short in any way during your stay because of maintenance issues or worn furnishings, I sincerely apologize.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingman, Arizona
Level Contributor
151 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed 24 September 2013

I had stayed at this same Super 8 in September 2012 so didn't hesitate to reserve again for our September 2013 trip to Dallas. Much had changed. Very dingy room with dirty carpet. The AC worked, but the setting was only Very Cold or Colder, ran it until the room was comfy, then had to turn off to prevent freezing! The light over the vanity flickered endlessly and once in awhile came on fully with only a tiny bit of flickering. Non-working coffee pot in the room which may not matter to some, but I need my java early in the morning! Broken alarm clock, permanently set to 8:08. The last morning I was there the rather persnickety bathroom sink knob fell off in my hand. Unlike the previous stay, there were some rather unsavory acting people staying at the motel that made me just a tad nervous. Breakfast was adequate, the breakfast area is quite small. Great location which is why I stayed there. I will choose a different hotel for the 2014 Dallas trip.

  • Stayed September 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8addisontx, Webmaster at Super 8 by the Galleria / North Dallas, responded to this review, 4 March 2014
Dear Guest,

Thank you for your comments. Since your stay, we’ve renewed our commitment to customer satisfaction, maintenance and housekeeping to make sure we provide the best possible experience to all guests. I hope you will indeed try us again in 2014. You’ll find a much improved experience over your last stay, I’m certain.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 by the Galleria / North Dallas

Property: Super 8 by the Galleria / North Dallas
Address: 4150 Beltway Dr, Addison, TX 75001-4915
Phone Number:
Region: United States > Texas > Addison
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 21 Hotels in Addison
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 by the Galleria / North Dallas 2*
Number of rooms: 71
Official Description (provided by the hotel):
Amenities & Services Accessible Facilities Accommodations have bath in bedroom Hotel entrance is wheel accessible Commercial Banking/ATM Service University Dining and Entertainment Bar / Lounge Fine Dining Nightclubs General Hotel Information and Services ATM/Cash Machine Check-In - Early Check-Out - Late Copy Service Dry Cleaning Front Desk Ice Machine Laundromat Limited Service Housekeeping Restaurant Vending Machines Wake-Up Calls Health Activities and Sports Outdoor Pool Meeting and Event Facilities Conference Rooms Meeting Rooms Safety & Security Alarms - Audible in Public Areas Doors - Have Deadbolts Doors - Have View Ports Doors - Self-Closing Electronic Room Key System Emergency Exit Maps Entrance - Accessible by Exterior Entrance Fire Detectors Fire Detectors - In Hallways Fire Detectors - in Public Areas Fire Extinguishers - in Hallways Guest room floors - Multiple exits Security - Limited Smoke Alarms/Detectors - Audible Smoke Alarms/Detectors - Audible In Hallways Smoke Alarms/Detectors - Audible In Public Areas Video Surveillance - In Entrances Video Surveillance - In Public Areas Video Surveillance- In Hallways Windows - Locks Windows - Open Technology Services Fax Service High Speed Internet Access - Business Center High Speed Internet Access - Meeting Rooms High Speed Internet Access - Public Areas TV VCR/DVD Machine Rental Transportation and Parking Bus/Truck Parking Disabled Parking Outdoor Parking Park and Fly Parking Parking - Trailer Parking – Car RV Parking ... more   less 
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Also Known As:
Super 8 Addison
Super Eight Addison
Addison Super 8
Addison Super Eight

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