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“WORST Holiday Inn Express Experience” 1 of 5 bubbles
Review of Holiday Inn Express & Suites Alpine Southeast

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Holiday Inn Express & Suites Alpine Southeast
Ranked #4 of 13 Hotels in Alpine
Certificate of Excellence
San Antonio, Texas
Level Contributor
543 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
“WORST Holiday Inn Express Experience”
1 of 5 bubbles Reviewed 8 January 2014

This Holiday Inn Express badly requires some management intervention! I've stayed at dozens of HOLIDAY INN and HOLIDAY INN EXPRESS properties and this by far is THE WORST of my experience with InterContinental Hotels Group. If we could of secured a room at another local hotel, we would of never stayed!
1. Provided room in noisy area against request for room AWAY from noisy area. Room was 12 steps from the in-door pool and directly next to an exterior door. There is no soundproofing between rooms and floors as we could hear those above us and next to us and could even hear water flowing through the walls when those above us used the toilet and shower.
2. Constant problems with limited-to-no hot water and low water pressure.
3. Arrived to find bathroom mirror splattered with unknown substance and desk surface smeared with a sticky substance.
4. After 3 different attempts over 2 days with 3 different front desk clerks, our room keys would never permit us access through the back exterior door (next to our room).
5. Television just stopped operating and had to request hotel maintenance to restore television operation.
6. At 9am - no food in breakfast area. Verified with front desk that breakfast was available until 10am and was advised the person working the breakfast area was overwhelmed. Eventually, the front desk clerk did assist the breakfast person.
7. Upon check-in, was not advised about evening manager’s reception. Stumbled upon it the last evening of our stay, 5 minutes prior to ending.

Room Tip: Totally avoid this property!
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  • Stayed December 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Napunani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 29 January 2014
Dear Napunani,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

167 reviews from our community

Traveller rating
    101
    47
    11
    3
    5
See reviews for
56
58
8
11
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Nanjing, China
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

Stayed there over the New Years holiday, room was very nice, comfortable beds, nice location across from Sul Ross University. utterly charming town. 2 minor complaints, cable didn't have MSNBC but it had Fox News not good, and the staff couldn't figure out how to get the in room safe to work despite their best efforts. Plan to stay there again in October for the Marathon 2 Marathon race

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederick, Maryland
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 1 January 2014

This is a fairly new hotel in Alpine. The rooms were spacious and clean. Bathroom was very clean. Front desk people were friendly and helpful. We spent 2 nights here and no complaints about staff or room. Good nights sleep was had on beds. Breakfast was ok but not quire as good as other hotel chains. Would recommend staying here again.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barangabill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rapid City, South Dakota
Level Contributor
160 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

Beautiful hotel on the highway, not far from historic downtown Alpine. Near restaurants and services. Rooms were spacious and beautiful and very clean. Staff was helpful in giving us directions and suggesting local sites to visit.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jardindemichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque
1 review
5 of 5 bubbles Reviewed 19 December 2013

We came to visit family and based on reviews chose to stay at the HIE and were very pleased we did. The staff was very helpful and polite from front desk to housekeeping to the Management team. Quick and easy check in, clean and spacious room with a fridge, microwave and a coffeemaker which are always helpful when you stay for a few days. The pool and the work out facility were very well taken care of and clean. Breakfast was available exatly till the time it was supposed to be - at a lot of hotels in the last 30 minutes of breakfast hours the buffet does not get refilled, which was not the case here. I especially appreciate the fact that they have coffee available throughout the entire day. We will be back again soon for sure and told the rest of the family (who had multiple complaints on hotels they chose to stay at) to switch over.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Round Rock, TX
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

I was not expecting much from this Hotel. There is not much choice when staying in Alpine, TX so I expected the same in service. However, I entered and walked away very surprised and satisfied with the HIE in Alpine.

If you are visiting the Big Bend area I strongly recommend staying in Alpine. While staying in Alpine I recommend the Holiday Inn Express. During my stay I enjoyed a good hot breakfast and night time beverages. The rooms and Hotel were very clean. The staff greeted us with smiles and were very helpful. The indoor heated pool was a bonus. We were able to visit many attractions within a "relative for West Texas" short distance. The Davis Mountains, Big Bend, Marfa, and Vanhorn are within reasonable reach. We enjoyed every minute of our stay. Another bonus is the television reception. If you choose to watch TV in most hotels the reception is very lame with mutiple splits between the TVs. However, in this HIE the TV had its own cable box and all the channels came in crystal clear. I would recommend this Hotel if you stay in Alpine. One other small item of advice... If you are going to visit Big Bend National Park I STRONGLY recommend going through Marathon and entering on 385 versus the 118 route due to the scenic differences.

Room Tip: I always choose the bottom floor for easy access. My room 102 was comfortable and quiet the entire t...
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  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skaarj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paresh J, General Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 10 December 2013
Dear skaarj,
Thank you for such a great review. We are well aware that you have many choices in our area where you may make your reservation. We are pleased that you chose our hotel. We are dedicated to making each and every guest's stay with us a wonderful experience. Your review affirms to our team that we are doing a great job. Thank you so much.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 28 November 2013

The Tripadvisor reviews brought us to chose this hotel and we add our praise to the others: our King size suite was clean, the bed was comfortable, the location for traveling to Big Bend and other areas in this great state of Texas was MOST convenient.

I would like to add that the VALUE of enjoying this spot, at their prices, with the additional breakfast available......and indoor pool.......was indeed additional pleasure to our weekend getaway. Highly recommend this place.....the staff was RIGHT ON~!

Room Tip: The King suites are not over priced and the additional space is really worth the extra cost.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Art_L0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paresh J, General Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 3 December 2013
Dear Art_LOver,
Thank you for such a wonderful review. Coming from a Top Contributor, your review means a lot to our entire team. Our team's goal is to make each and every guest feel welcomed and special. Your review shows us that we are on the right track to excellence. We hope that you come back to our neck of the woods and stay with us again.
Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Alpine Southeast

Property: Holiday Inn Express & Suites Alpine Southeast
Address: 2004 East Hwy 90, Alpine, TX 79830
Phone Number:
Region: United States > Texas > Alpine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alpine
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Alpine Southeast 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Alpine Southeast Texas

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