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“Best Holiday Inn Express in Texas!”

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Holiday Inn Express & Suites Alpine Southeast
Ranked #4 of 13 Hotels in Alpine
Certificate of Excellence
Houston, Texas
2 reviews
“Best Holiday Inn Express in Texas!”
5 of 5 bubbles Reviewed 6 March 2014 via mobile

The entire facility was updated and clean at all times. The staff was outstanding! We stayed here last year during the same time and as then the service was great, Rebecca P. is an outstanding manger. She runs a tight, clean, friendly and accommodating ship; she should be giving all managers training!. We have stayed at other Holiday Inn Expresses across Texas, as well 5 star and they do not compare. Other HIE, like the one on 45 N in Houston, the one in Brownwood, Texas are not as friendly, the rooms are not as clean, they rooms need repair (small things, like dirty/moldy edging around the tub, funny old smells on the room), the rooms are not as well kept, the managers do not make themselves known to the guests (like Ms. Rebecca in Alpine, Texas does, she constantly is walking around and asking how everything is). The 7 days stayed there this year, breakfast bar like last year was clean, fresh and appetizing. The inside pool was clean and inviting and great to sit by in the evenings. Wish all Holiday Inn Express hotels were like the one in Alpine, Texas, would stay at more of them across Texas and during our family vacations. I would rate this HIE with Ms. Rebecca a 5 star experience in any location. Thank you.

Stayed February 2014, travelled on business
Helpful?
Thank iamonlinegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paresh J, Guest Relations Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 18 August 2014
Dear iamonlinegirl,
I am so thrilled about your review of our facility. Rebecca is an outstanding manager and she is always making sure everything is running to her high standards. Thank you for your great comments on our cleanliness and our breakfast area. Please come back to see us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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173 reviews from our community

Traveller rating
    105
    49
    11
    3
    5
See reviews for
57
62
8
11
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Kerrville, Texas
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 March 2014 via mobile

Great stay at this Holiday Inn Express. We stayed here during the Cowboy Poetry Gathering. The staff is the most helpful I've run into at a HIE. Courteous, friendly and helpful. The pool and spa were immaculate. Our room was clean and well appointed. Breakfast offered a variety of choices in a pleasant atmosphere. There were also offerings of wine, beer and nibbles in the early evening.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Txtraveler0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
564 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
1 of 5 bubbles Reviewed 8 January 2014

This Holiday Inn Express badly requires some management intervention! I've stayed at dozens of HOLIDAY INN and HOLIDAY INN EXPRESS properties and this by far is THE WORST of my experience with InterContinental Hotels Group. If we could of secured a room at another local hotel, we would of never stayed!
1. Provided room in noisy area against request for room AWAY from noisy area. Room was 12 steps from the in-door pool and directly next to an exterior door. There is no soundproofing between rooms and floors as we could hear those above us and next to us and could even hear water flowing through the walls when those above us used the toilet and shower.
2. Constant problems with limited-to-no hot water and low water pressure.
3. Arrived to find bathroom mirror splattered with unknown substance and desk surface smeared with a sticky substance.
4. After 3 different attempts over 2 days with 3 different front desk clerks, our room keys would never permit us access through the back exterior door (next to our room).
5. Television just stopped operating and had to request hotel maintenance to restore television operation.
6. At 9am - no food in breakfast area. Verified with front desk that breakfast was available until 10am and was advised the person working the breakfast area was overwhelmed. Eventually, the front desk clerk did assist the breakfast person.
7. Upon check-in, was not advised about evening manager’s reception. Stumbled upon it the last evening of our stay, 5 minutes prior to ending.

Room Tip: Totally avoid this property!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Napunani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 29 January 2014
Dear Napunani,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanjing, China
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

Stayed there over the New Years holiday, room was very nice, comfortable beds, nice location across from Sul Ross University. utterly charming town. 2 minor complaints, cable didn't have MSNBC but it had Fox News not good, and the staff couldn't figure out how to get the in room safe to work despite their best efforts. Plan to stay there again in October for the Marathon 2 Marathon race

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederick, Maryland
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 1 January 2014

This is a fairly new hotel in Alpine. The rooms were spacious and clean. Bathroom was very clean. Front desk people were friendly and helpful. We spent 2 nights here and no complaints about staff or room. Good nights sleep was had on beds. Breakfast was ok but not quire as good as other hotel chains. Would recommend staying here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barangabill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rapid City, South Dakota
Level Contributor
160 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

Beautiful hotel on the highway, not far from historic downtown Alpine. Near restaurants and services. Rooms were spacious and beautiful and very clean. Staff was helpful in giving us directions and suggesting local sites to visit.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jardindemichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque
1 review
5 of 5 bubbles Reviewed 19 December 2013

We came to visit family and based on reviews chose to stay at the HIE and were very pleased we did. The staff was very helpful and polite from front desk to housekeeping to the Management team. Quick and easy check in, clean and spacious room with a fridge, microwave and a coffeemaker which are always helpful when you stay for a few days. The pool and the work out facility were very well taken care of and clean. Breakfast was available exatly till the time it was supposed to be - at a lot of hotels in the last 30 minutes of breakfast hours the buffet does not get refilled, which was not the case here. I especially appreciate the fact that they have coffee available throughout the entire day. We will be back again soon for sure and told the rest of the family (who had multiple complaints on hotels they chose to stay at) to switch over.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Alpine Southeast

Property: Holiday Inn Express & Suites Alpine Southeast
Address: 2004 East Hwy 90, Alpine, TX 79830
Phone Number:
Region: United States > Texas > Alpine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alpine
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Alpine Southeast 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Alpine Southeast Texas

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