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“Very Upset With The Franchise Owner At This Location”

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Holiday Inn Express & Suites Alpine Southeast
Ranked #4 of 13 Hotels in Alpine
Certificate of Excellence
Florida
Level Contributor
149 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Very Upset With The Franchise Owner At This Location”
Reviewed 23 May 2014

The Holiday Inn Web Site requires you to put in certain data including the number of rooms and THE NUMBER OF PEOPLE before you search for a location and then the rate shown is based on that information. The franchise owner for the HIE in Alpine then shows the gov./mil. rate per night. It is not apparent that the second person will be charged an additional $10 UNTIL AFTER YOU BOOK AND GET THE CONFIRMATION. This does not apply to any of the other rates. In my opinion this is deceptive advertising at the very least and is an affront to all those of us who are or have served our country!!

Beyond that, the hotel was clean and the staff was professional, but not welcoming. The hot breakfast offerings both mornings were not replaced in a timely manner.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2008floridatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 9 June 2014
Dear 2008floridatraveler,

Thank you for writing a review about your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into.

Unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations via email at HI-GuestRelations@ihg.com or you may send us a Private Message through TripAdvisor to IHGCare including reference to your TripAdvisor Account Name so we can follow up on your experience.


Again, thank you for your review. We look forward to hearing from you and being of further assistance.

Sincerely,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Carlsbad, New Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 April 2014 via mobile

We arrived on a Monday afternoon after a 4 hour long drive and greeted by the nice lady at the lobby who addressed me by my first name before introducing myself. I was flattered. Our rooms were very clean and not to mention the beds were so comfortable. Everyone working at the hotel was extra friendly. Breakfast was delicious and you have a huge variety of items to choose from weather it be oatmeal, cereal, cinnamon rolls, biscuits and gravy or pancakes. Overall this hotel is very updated, clean, and a great place to stay when visiting alpine Texas

Stayed April 2014
Helpful?
1 Thank love_bird14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paresh J, Guest Relations Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 18 August 2014
Dear love_bird14,
Thank you for a fantastic review. I remember you and was the manager that greeted you in the lobby. I am so glad you had a great exprience here. All of our team members really care about our guests and it shows. Your right, the breakfast has a lot of variety to offer. We recently upgraded our breakfast selections so we could offer more healthy choices and we have also included a gluten free muffing choice. We appreciate you staying with us and hope you come back to see us again soon.
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Denver, Colorado
Level Contributor
85 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 April 2014

My husband and I stayed here overnight before driving on to Big Bend. Everything was perfect. It was clean and comfortable--exactly what one would expect in a top-notch Holiday Inn Express. I wouldn't hesitate to stay here again.

Stayed March 2014, travelled as a couple
Helpful?
Thank almostelderlycouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paresh J, Guest Relations Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 18 August 2014
Dear almostelderlycouple,
We so appreciate your kind words about the Holiday Inn in Alpine, TX. We are glad you had a great trip and we wish you will come back to experience another great trip and stay right here with us.
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Houston, Texas
2 reviews
Reviewed 6 March 2014 via mobile

The entire facility was updated and clean at all times. The staff was outstanding! We stayed here last year during the same time and as then the service was great, Rebecca P. is an outstanding manger. She runs a tight, clean, friendly and accommodating ship; she should be giving all managers training!. We have stayed at other Holiday Inn Expresses across Texas, as well 5 star and they do not compare. Other HIE, like the one on 45 N in Houston, the one in Brownwood, Texas are not as friendly, the rooms are not as clean, they rooms need repair (small things, like dirty/moldy edging around the tub, funny old smells on the room), the rooms are not as well kept, the managers do not make themselves known to the guests (like Ms. Rebecca in Alpine, Texas does, she constantly is walking around and asking how everything is). The 7 days stayed there this year, breakfast bar like last year was clean, fresh and appetizing. The inside pool was clean and inviting and great to sit by in the evenings. Wish all Holiday Inn Express hotels were like the one in Alpine, Texas, would stay at more of them across Texas and during our family vacations. I would rate this HIE with Ms. Rebecca a 5 star experience in any location. Thank you.

Stayed February 2014, travelled on business
Helpful?
Thank iamonlinegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paresh J, Guest Relations Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 18 August 2014
Dear iamonlinegirl,
I am so thrilled about your review of our facility. Rebecca is an outstanding manager and she is always making sure everything is running to her high standards. Thank you for your great comments on our cleanliness and our breakfast area. Please come back to see us soon.
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Kerrville, Texas
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 March 2014 via mobile

Great stay at this Holiday Inn Express. We stayed here during the Cowboy Poetry Gathering. The staff is the most helpful I've run into at a HIE. Courteous, friendly and helpful. The pool and spa were immaculate. Our room was clean and well appointed. Breakfast offered a variety of choices in a pleasant atmosphere. There were also offerings of wine, beer and nibbles in the early evening.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Txtraveler0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
610 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed 8 January 2014

This Holiday Inn Express badly requires some management intervention! I've stayed at dozens of HOLIDAY INN and HOLIDAY INN EXPRESS properties and this by far is THE WORST of my experience with InterContinental Hotels Group. If we could of secured a room at another local hotel, we would of never stayed!
1. Provided room in noisy area against request for room AWAY from noisy area. Room was 12 steps from the in-door pool and directly next to an exterior door. There is no soundproofing between rooms and floors as we could hear those above us and next to us and could even hear water flowing through the walls when those above us used the toilet and shower.
2. Constant problems with limited-to-no hot water and low water pressure.
3. Arrived to find bathroom mirror splattered with unknown substance and desk surface smeared with a sticky substance.
4. After 3 different attempts over 2 days with 3 different front desk clerks, our room keys would never permit us access through the back exterior door (next to our room).
5. Television just stopped operating and had to request hotel maintenance to restore television operation.
6. At 9am - no food in breakfast area. Verified with front desk that breakfast was available until 10am and was advised the person working the breakfast area was overwhelmed. Eventually, the front desk clerk did assist the breakfast person.
7. Upon check-in, was not advised about evening manager’s reception. Stumbled upon it the last evening of our stay, 5 minutes prior to ending.

Room Tip: Totally avoid this property!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Napunani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Alpine Southeast, responded to this review, 29 January 2014
Dear Napunani,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanjing, China
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 January 2014

Stayed there over the New Years holiday, room was very nice, comfortable beds, nice location across from Sul Ross University. utterly charming town. 2 minor complaints, cable didn't have MSNBC but it had Fox News not good, and the staff couldn't figure out how to get the in room safe to work despite their best efforts. Plan to stay there again in October for the Marathon 2 Marathon race

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Alpine Southeast

Property: Holiday Inn Express & Suites Alpine Southeast
Address: 2004 E Highway 90, Alpine, TX 79830-5136
Phone Number:
Region: United States > Texas > Alpine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alpine
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Alpine Southeast 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Alpine Southeast Texas

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