A musty dated hotel that came with a complete customer service FAIL.
You really do get what you pay for. Which, in our case, was an overnight check-in attendant that would not honor our 3-room reservation. The reservation was made online, and we had confirmed it by calling. We also called 3 times as well that day, since we were arriving very late.
On arrival, she told us she had the reservation, but could not give it to us, and instead, had to create a new reservation, and jacked our rates (from $42 to $60 per room). Also, they did not have the roll-out that we'd asked for in each of the 4 phone calls (which they they told us would be ready).
The attendant proceeded to complain that she'd just been put on nights, as though that excused her failure to be able (or willing) to honor our reservation.
Our expectations weren't high for a $42/night online reservation, but they managed not to meet them. So, take your chances, I guess.
On second thought, just don't.
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- Also Known As:
- Amarillo Kiva Hotel