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“Business/Couple Stay”

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Hilton Garden Inn Amarillo
Ranked #25 of 73 Hotels in Amarillo
Amarillo Tx, United States
1 review
“Business/Couple Stay”
Reviewed 23 May 2013

Nice, clean, good service, beds not comfortable, cooler unit terrible. checked in around 6pm, friendly service, went to dinner, return to sleep and rise early. At 2am my wife & I awoke to a very HOT room. Thermostat and unit not working correctly. The gentleman at the desk arrived at the room to correct. He did get the unit to start cooling and followed up with a call approximately 45 minutes later. All was good. By 4am not cooling again. Turned unit off and tried to rest. That morning the gentleman at the desk assured us he would correct the cooling issue for night 2 by controlling the unit settings at the unit verses the thermostat. Night 2 restful. One great point breakfast.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dutch B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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589 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
Orlando, United States
1 review
Reviewed 23 May 2013

From my stand point, my stay at the subject hotel was excellent with the exception of renovation was on going at the LOBBY area. I would recommend this hotel and Hilton in other location to my business coleagues, friends and family. This hotel chain has the best beds to sleep on.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Florencio E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonesboro, AR, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2013

I always stay at the Hilton Garden when passing through Amarillo. It is well-kept, easy to get to, has comfortable rooms, and great food in their restaurant. The desk clerk even remembered me from a stay 8 months prior. Excellent customer service!

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springfield, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2013

Hotel is standard fare for Hilton Garden Inn, only made unpleasant by the desk staff. Poor attitude, failure to explain certain check in policies, etc, that led to confusion. When asked for clarification, the condescending attitude was less than appropriate or welcomed.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Brad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJ S, General Manager at Hilton Garden Inn Amarillo, responded to this review, 23 May 2013
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
Thank you again for your feedback and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
155 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 14 May 2013

This was my second stay at this hotel. The location is very convenient and it's clean, which is at the top of my list of importance. Cadillac Ranch is just down the highway a couple of miles. The staff is friendly, checking in and out is very convenient. The room size is nice and the bed was good, but not the best. The bathroom configuration does not make it easy to have two people in the bathroom. There is no bathtub, it's a walk in shower, which is nice but the shower door and the bathroom door open into each other and the bathroom door just barely misses the toilet seat when it's open. Just a little too snug. On our second day, the toilet paper wasn't refilled so we ran out our last morning. The breakfast is your usual hotel buffet and it's $9.99. We bought a package that had breakfast included for a few extra dollars that made it worth it.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montgomery, Alabama
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 April 2013

Lovely hotel. Large spacious rooms. Very friendly, efficient staff at check-in. One of our beds had a horrible mattress - sunken in the center. Very uncomfortable. No tissues in the bathroom and only one packet of coffee and it was decaf. Told desk clerk at checkout about the bed, and he just said he would have maintenance check it. Very disappointing.... I am a Hilton gold member and this was the worst experience I've had with a Hilton hotel.

  • Stayed April 2013, travelled with friends
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Helpful?
3 Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
145 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 25 April 2013

Stayed here during our trip on Route 66 which was handy because it is almost opposite the Cadillac Ranch. Nice atmosphere, friendly staff, large rooms and comfortable beds. Dinner and breakfast were fine and affordable. Easy parking. Would use again.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gasimen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Amarillo

Property: Hilton Garden Inn Amarillo
Address: 9000 W Interstate 40, Amarillo, TX 79124-3308
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Amarillo
#9 Romantic Hotel in Amarillo
#12 Family Hotel in Amarillo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Amarillo 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Amarillo Hotel Amarillo

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