Still love this facility but this stay just didn't click as well as the last half dozen times I've stayed. The young lady at the desk while sweet never acknowledged I am a platinum elite member and thank me...something even the smallest facility does, offers me water and a late check out. There was an empty cookie plate sitting on the counter which was a bit messy. I was given a third floor room right across from the elevator which I hoped wasn't going to be a noise problem...and it wasn't. After a brief errand I returned to the hotel and had to ask for water (it was apparently break and boyfriend time) and did receive two bottles (one for the morning). Then I had to go back downstairs, find her in the dining area to tell her there was no tv remote in my room. She got me one, punched some buttons and said it should work. I called down because it did not work and was told she would bring one right up. 20 minutes later she called to say sorry for the delay and in another 7 mins or so she came and brought another one that didn't work. By this time it is late although she said she would 'see if she could find someone in maintenance to come fix it'....I did tell her to call up first since I might have laid down by then. NEVER heard a word. This really shouldn't be a huge deal but the last time I was there because of being a platinum elite I was upgraded to a suite...and this time it felt like 'ho hum, another person to check in'. Didn't even try to go down for breakfast which ends at 9:00 on weekdays...way to early when one doesn't get settled in their room until late. It is the little things that make a facility special. I had just spent two nights in a smaller, less expensive place out of state; sorry, Sleep Inn, it was a better experience than my current one with you (although I will return because I know it will consistently be clean and the room well stocked and maintained).
- Official Description (provided by the hotel):
- The Sleep Inn and Suites is located on the south side of Interstate 40. We have an indoor heated pool, hot tub and a free hot breakfast. Our Sleep Inn and Suites is located within walking distance of many restaurants which include Hoffbrau Steakhouse, Outback Steakhouse, Pizza Hut Wingstreet, China Star Oriential Buffet and CiCi's Pizza. The Sleep Inn and Suites is a 2012 Choice Gold award winner which places us in the top 10% of Sleep Inns. We hope that you will love our Sleep Inn and Suites as much as we do!! ... more less
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- Also Known As:
- Sleep Hotel Amarillo
- Sleep Inn And Suites