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“family outing to Palo Duro Canyon”

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Holiday Inn Amarillo West Medical Center
Ranked #22 of 72 Hotels in Amarillo
Reviewed 15 September 2013

Well if you are going to Amarillo for peace and quite, DO NOT stay at the Holiday Inn West in Amarillo Texas! We were in room 238(2nd floor) and it was terrible. Right below our room on Friday night and Saturday night, Holiday Inn had live music right below our window on the outdoor patio. There was not enough volume on the tv to drown out this loud no singing voice musician. Thankfully it ended at 8pm. Then there was the drunks that poured out onto the patio around 1:00 am (patio is suppose to close at 12 pm) both nights. A call to the front desk and this was taken care of but this can't be the first time this has taken place. Hopefully someone will show this place how to lock a door.
Now let's move on to the workout room and pool facilities.... both were close three days for repair.
One of the reasons... the main reason we stayed here was for the indoor heated pool. We were not contacted before our arrival and they offered no discounts given for this inconvenience . I brought 10 people with me ....we rented 4 rooms. We will not be back.

Jim Lynch (unhappy customer)

Room Tip: Find a different place to stay.
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  • Stayed: September 2013, travelled with family
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Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this reviewResponded 19 September 2013

Dear Jim,

We are so sorry about your recent stay with us. We have provided live music because we have many guests who requested live music on the weekends. I understand that it is not everyones cup of tea. I also wanted to appologize for the pool and fitness area being out of order while you were visiting. We had an issue early afternoon of your arrival and did everything we could to get it back up, however due to it being a friday we could not get the parts in ontime to get the issues fixed. We did try to contact the guests arriving after that to let them know, however not everyone has a valid number and email on reservations. I am so sorry that this effected your stay and I would love the opportunity to make it better for you if possible. Please contact me at cblair@ramhotels.net. Again I am so so sorry for your stay, please give us the chance to make it up to you.

Thank You,
Cody B.

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314 - 320 of 568 reviews

Reviewed 13 September 2013

I frequent Amarillo for business, and I can confidently assert that this is the best place to stay in town. The brand new facilities are the best in the city, and the complimentary breakfast is one of the best that I have experienced at a Holiday Inn locale. I greatly appreciated the cheery attitude of Rosie at the front desk. The icing on the cake is the manager Chris who will go to great lengths to serve his customers including coming in on a weekend or his day off in order to accommodate your needs.

  • Stayed: August 2013, travelled on business
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Thank waverider681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this reviewResponded 18 September 2013

Waverider681,

Thank you so much for the great review. I am so glad we were able to take such good care of you. My only concern is that we didn't earn that 5th star. My email is cblair@ramhotels.net if you would like to touch base, I would really like to know what we can do next time to earn 5th star your next trip. Thank you again and I hope to hear back from you very soon.

Cody

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Reviewed 12 September 2013

My company just held it's annual leadership conference at this hotel on September 11, 2013. We had about 35 employees that had to fly in and stay at the hotel as well. First, Lina was the incredible coordinator for our conference, and Fidel, the wonderful person who set up our conference room, was outstanding with his service for our all day conference.

Our employees loved the rooms, the great breakfast provided with their room reservation, and the close proximity (within walking distance) of good restaurants.

The entire staff was so warm, welcoming, and attentive - our company (which services eight states in the US) will be holding many more conferences at this hotel!!!

  • Stayed: September 2013, travelled on business
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Thank Kaja135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this reviewResponded 18 September 2013

keja135,

Thank you so much for taking the time to write such a great review!! I am glad the team did such a great job taking care of you. We hope you choose us again for any future meetings.

Cody

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Reviewed 11 September 2013

As part of the planning team for an event held at this location I can say our time spent here exceeded our expectations. The staff was outstanding and very accommodating for our group needs. Chris and his team are amazing, top notch in my book. Rosie at the front desk was extremely helpful in assisting me with any of my requests. The whole facility was very welcoming and nicely decorated with an overall relaxing vibe. The rooms were spotless and the bed was comfortable. The free breakfast was great. We had a little hiccup in the meeting room, but the general manager Chris came in personally on his day off to quickly attend to the problem. It is hard to fine better service than that in my opinion. It is clear that guest comfort and satisfaction is a top priority. If I ever find myself in Amarillo again, either for business or vacation, I will be staying here.

  • Stayed: August 2013, travelled on business
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Thank doublemint921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this reviewResponded 18 September 2013

doublemint921,

WOW!! Thank you so much for the amazing words! I am glad we were able to take such good care of you. Thanks again for taking time out of your day to write about us and I hope we are able to see you again very soon!!

Cody

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Reviewed 8 September 2013

We were in town for a weekend to celebrate a family member's 50th wedding anniversary. (This hotel is just north of I-40, off exit 64, with lots of shopping nearby.) Our top (4th) floor room with king bed was beautifully decorated and immaculately clean. Security is state of the art. The room was furnished with comfy chair and ottoman, two-level desk and office chair, LG TV, dresser, microwave and refrigerator, large closet, ironing board and iron. The large bathroom had walk-in shower and defused lighting. The mattress and bedding were very comfortable with firm and soft pillows in the room. Fantastic FREE breakfast buffet awaits in the morning with hot oatmeal, eggs, bacon, sausage, and all of the usual continental items, including Texas-shaped waffles! Service was amazing BOTH mornings we were there. (If you are there on a weekend, you probably will run into Josh who is TOP-NOTCH!!) Beyond the large lobby, is a full-service bar and sitting area with VERY large TV. Indoors pool is on the small side but with a slide. The one setup person was a bit overwhelmed by the anniversary reception (there were way more attendees than expected) but responded promptly when asked.

Room Tip: Even numbered rooms are on the east side of the building; you can see downtown Amarillo off in the d...
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  • Stayed: September 2013, travelled with family
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Thank mtscribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this reviewResponded 18 September 2013

mtscribe,

WOW!! Thank you so much for the great detailed review. I am glad you were so impressed with your stay! Thank you again for the feedback and I hope we are able to see you again soon!!

Cody

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Reviewed 3 September 2013

This is the place to stay when one needs to spend the night in Amarillo. The rooms
are decorated with great taste. The rooms are quite and the breakfasts are made to order
with very friendly waitresses. The staff is always pleasant and willing to help in any way.
Plus there a number of very good restaurants in walking distance. You will not be disappointed.

Room Tip: Any one but we prefer the rooms facing the west to see the sunsets.
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  • Stayed: May 2013, travelled as a couple
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Thank Madeline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cody b, Manager at Holiday Inn Amarillo West Medical Center, responded to this reviewResponded 18 September 2013

MadelineA,

Thank you for taking the time to send such a great review! I hope we are able to take care of you again soon!!

Cody

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Reviewed 1 September 2013

I made online reservations and was shocked to find out I was overcharged. While I was checking in at the front desk, another family was checking and got the same room $50 cheaper than I paid. I reserved a suite and was told they don't exist at the hotel. I specifically reserved a room with a sitting area and pull out sofa. I didn't get what was advertised. The room was small. I wouldn't stay there if you have more than one child. You will be cramped. I was so disappointed and had been looking forward to a nice stay after reading so many positive reviews. Don't make reservations online. You will be overcharged. The people who walk in get a better price. The next morning when I was checking out I was complaining about being overcharged and another customer stepped forward and said the same thing I did. She too was overcharged and reserved a suite like I did and did not get what she had paid for. Don't stay here.

Room Tip: Go somewhere else for the money.
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  • Stayed: August 2013, travelled with family
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Thank Gipsycowgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this reviewResponded 16 September 2013

Dear Gipsycowgirl,

Thank you for your review regarding your recent stay at the Holiday Inn Amarillo West Medical Center, TX. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Dhan M
Case Manager
IHGCare

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Additional Information about Holiday Inn Amarillo West Medical Center

Address: 8231 W Amarillo Blvd, Amarillo, TX 79124-2106
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Amarillo
#6 Family Hotel in Amarillo
#8 Romantic Hotel in Amarillo
Price Range: £68 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Amarillo West Medical Center 3*
Number of rooms: 150
Official Description (provided by the hotel):
Welcome to Amarillo's Newest Full Service Hotel that delivers Contemporary Western Decor and the Best in Texas Hospitality. Enjoy the Heated Pool, Hot Tub and Sauna. Every room offers a microwave and refrigerator with an IPOD docking station,37" Flat Panel Televisions with over 50 HD channels, Free WIFI. Flame Bistro and Bar offers a "Sports" theme with all of your favorite games with multiple TVs. Happy Hour is every day from 5pm-7pm. Please contact hotel direct for restaurant hours. Holiday Inn Amarillo West Medical Center is within minutes of most ALL Amarillo attractions and constructed right in the center of Restaurant Row. Enjoy a movie or shopping at The United Artist Movie Theater and Westgate Mall. Thank you for choosing Holiday Inn Amarillo West Medical Center. ... more   less 
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Also Known As:
Holiday Inn Amarillo West Medical Hotel Amarillo

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