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HolidayInn.com
£93
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Booking.com
£93
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£79
Fully refundable before Sun, 24 Mar
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Paul B
London, United Kingdom
9696
Good points & bad
3.0 of 5 bubblesReviewed 21 Sept 2017
I suppose I'd summarise this as, you're staying at a Holiday Inn, nothing more, nothing less. Welcome at reception was fine, room we were assigned was also fine. Nice corner room on the top floor as far away from the lifts as possible and no passing foot-traffic during the night. The bed was comfortable, the ac worked well and the bathroom was well appointed with a decent shower. Everything seemed clean and tidy and there was a fridge & coffee maker available.
There are a few places that you can walk to for dinner, but we went to a steak house that we were recommended a few miles away. We didn't eat breakfast at the hotel, but coffee was available in the reception area.
There is a very small gym which I didn't use and an indoor pool area which felt very over-chlorinated when you walked in there so we didn't go in the pool. We did try sitting outside the pool area but it was a very strange walled in box with no sun getting to it. No idea what they were thinking about here.
The bar area looked pretty good and lively, but we were feeling tired so didn't use it.
Negative - No in-room safe. This is very strange, I can't remember the last time a hotel room I stayed in didn't have a safe. When you're travelling with a decent amount of cash, passports etc. and quite a lot of electronic gear you want somewhere that you feel you can leave things securely. There is the option to use a safe deposit box at no charge on the front desk, this option I took up. Unfortunately it took the receptionist ten minutes to find a box that he could open, not the end of the world, but also not convenient as it meant that I didn't use it for the electronic gear as iPads & cameras would be used on & ff during our stay.
Date of stay: September 2017
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Reviewed 20 September 2017

We stayed here two nights in August and enjoyed our stay. The hotel was nice and the room was comfy. We did our laundry one of the nights and had an issue with the washing machine starting. We called maintenance and they came over very quickly and reimbursed us for the washing machine. We tried it again and it finally worked, but apparently they have had issues with them.

On our second night, we heard some loud music the played until 10pm. We heard the same loud music in the early morning and let the staff know. Staff was nice but not apologetic.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank TravelerMcGeezus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, an IHG Hotel, responded to this reviewResponded 22 September 2017

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Sincerely,
Paul C

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

This is the third or 4th time we have stayed at this hotel and it never disappoints. 1st floor room request honored and free bottles of water. Very nice room w/TV in bathroom too. Comfortable bed, wet bar, micro/fridge. Staff extremely friendly and great breakfast. 5 minutes from I-40. Indoor pool and jacuzzi. Very refreshing.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Susan J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, an IHG Hotel, responded to this reviewResponded 21 September 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Paul C

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Very nice hotel in West Amarillo. Excellent staff, Great beds! Very nice bathroom and shower! No breakfast included. Wifi was a little slow and difficult to connect - kept logging me off.

Booked through Priceline "Name your own Price" for $72/night plus tax.

Will consider staying here again if the price is right.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Milestonecruises
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, an IHG Hotel, responded to this reviewResponded 8 September 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. As a note Holiday Inn is considered a Full Service Hotel that does not offer a complimentary breakfast. We hope you will visit us again.
Sincerely,
Paul C
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017

The staff was very friendly and very helpful. Very clean hotel and very close to some good resturants. They also have Tesla charging stations in the parking lot. Does have a bar in the lobby. The breakfast buffet was very good! Biscuits and gravy! Bacon! Sausage! Plus cereal, bagels ,etc.

Date of stay: August 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank BaconTX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, an IHG Hotel, responded to this reviewResponded 23 August 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Paul C
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

Tesla supercharger on grounds, nice easy check in , clean hotel and rooms, breakfast included, safe and easy location with a movie theater across the parking lot with a geocache
We couldn't ask anymore
Thanks for this hotel.. we will come back

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Stuart B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, an IHG Hotel, responded to this reviewResponded 22 August 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Paul C
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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