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“Good Hotel but Staff was Stressed”

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Staybridge Suites Amarillo-Western Crossing
Ranked #18 of 73 Hotels in Amarillo
Richardson
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Good Hotel but Staff was Stressed”
Reviewed 16 March 2014

Very nice hotel at a good price. I would stay here again because I think our stay was an anomaly. We arrived about 7:30 pm and went to our room where we found staff cleaning the microwave and the beds unmade. The cleaning staff opened another room for us. The room has a very nice kitchenette, and is quite spacious. Had to go to the front desk in order to get sheets for the sofa sleeper. When we checked out there was no one at the front desk. My wife spoke to one of the employees who said they were short staffed and were going to hire some day laborers to help out. Breakfast was quite good.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanuckHorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Amarillo-Western Crossing, responded to this review, 2 April 2014
Dear CanuckHorn,

Thank you for staying with us and providing us with your valuable feedback. It is wonderful to know you appreciate the our facilities. We are sorry to hear that we failed to meet your expectations with the service you received. We appreciate the candid feedback we receive and welcome any opportunity to improve. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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256 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
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  • Any
English first
Jackson, Michigan
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 March 2014

stayed a few nights here in anticipation of extended stays in the near future and wanted to check the hotel out. Its a beautiful modern hotel with a fantastic staff. The rooms are clean and quiet, the pool area is well tended to, and the food is excellent. I will be back for sure next time Im in town

Room Tip: cant really add much, they thought of pretty much everything
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gregw357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, Virginia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 February 2014

NIce, clean, and modern just not very comfortable for a family with small children. Smaller than expected and beds were not very comfortable, otherwise nice place to stay just passing through. It was helpful that they had a dvd player in the room.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AZW9LVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Amarillo-Western Crossing, responded to this review, 28 February 2014
Dear AZW9LVER,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 February 2014

Stopped here after my husband and I completed a 12 hour drive on our move to the east coast from Arizona. We always look for a pet friendly hotel since we travel with our dog often. This hotel was dog-friendly, and very comfortable! It was $25 extra pet fee but we didn't have an issue with that.

The rooms are suites so they have a kitchenette which was really nice. Loved the decor and set up of the hotel rooms. It felt like a mini apartment. The bed was extremely comfortable and soft. There is a pretty decent size dog walking area with doggie bags and a trash can to dispose of waste. However, it seemed as though not one person picked up after their dog. It was freezing and snowy when we went but I was pretty surprised. It was hard to walk in the area without dodging dog piles.

They had a pretty nice breakfast spread compared to what we are used to. Eggs, bacon, fresh fruit, bagels, cereal, various drinks, etc. I was pleased. The staff was friendly as well.

We enjoyed our stay in this clean, comfortable hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aubreyd2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pueblo West, Colorado
Level Contributor
473 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 26 January 2014

We had a one-night visit and could have stayed a week...the room was very nice, clean, and comfortable. We were taking a road trip to San Antonio and this was a very pleasant stopover. Amenities allowed for a longer stay on a budget: fridge, two-burner counter-top range, and a microwave...the bed was extremely comfortable. This is a great place to visit and very well maintained. For an extended stay facility, a great hot breakfast was a very pleasant surprise. We will stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TX
Level Contributor
91 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 January 2014

We arrived very late in the evening. The hotel was overwhelmed due to the weather. The interstate was shut down so people flooded in to get rooms and some of the hotel's housekeeping staff had not been able to get to work. In spite of all the problems, the staff was very hospitable and we had a nice stay. Lobby, dining area, rooms, bathrooms were all up to stabridge standards and the location is good with plenty of parking.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALTX01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarilloTxDipak, General Manager at Staybridge Suites Amarillo-Western Crossing, responded to this review, 11 January 2014
Thank you for your recent visit to our brand New Staybridge Suites located in Amarillo Tx. Our dedicated team of hospitality professionals takes pride in delivering on our promise of "home like" features with the conveniences of a hotel. We anxiously await your next visit to our Amarillo location. Thank you for sharing your travel experience with other customers. Donnie Martinez (General Manager).
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Las Vegas, Nevada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 December 2013

Stayed here on a road trip from Vegas to Dallas,Texas. This place was great! After being in a crMped car with kids and husband it was nice to have room to stretch out and relax. We stayed here both ways on our trip we liked it so much. It's nice to have a separate room with two queen beds instead of full beds. Nice and roomy. Free laundry was great too! Loved being able to keep up on the laundry while traveling. They have the perfect stocked pantry on hand. The staff was super nice and helpful. And our dog was welcomed there too. I would stay here very time I'm in Amarillo, Texas. :)

Stayed November 2013, travelled with family
Helpful?
Thank mamalinzi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmarilloTxDipak, General Manager at Staybridge Suites Amarillo-Western Crossing, responded to this review, 31 December 2013
Thank you for your recent correspondence regarding The Staybridge Suites. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Staybridge Suites a leader in excellence.
Once again, Thank You, for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG
Donnie Martinez
(GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Amarillo-Western Crossing

Property: Staybridge Suites Amarillo-Western Crossing
Address: 36 Western Plaza Dr, Amarillo, TX 79109-1569
Phone Number:
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 73 Hotels in Amarillo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Amarillo-Western Crossing 3*
Number of rooms: 97
Official Description (provided by the hotel):
Extended-stay travelers play by different rules and need a hotel that understands your unique needs. Staybridge Suites Amarillo - Western Crossing is designed from the ground up...just for you. We are just minutes from the Baptist St. Anthony's Hospital, Northwest Texas Healthcare System, Bell Textron, Tyson Foods, Owens Corning, Texas Tech Pharmacy School, and AT&T. Staybridge Suites gives you the amenities that make you feel at home. Fully equipped suites with full kitchens, room to spread out, space to work and space to relax. Plus there's shopping and dining within walking distance. Just a short drive from the hotel you will find the American Quarter Horse Hall of Fame Museum, Big Texan, Historic Route 66, Panhandle Plains Historical Museum, Cadillac Ranch, and so much more. Lake Meredith Recreation Area, and Palo Duro Canyon State Park is just a short hour drive away. When it's time to get connected we know what you need-free wired and wireless high speed Internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center and outdoor courtyard will help melt the stress away. For a relaxing evening, join us for our Social Reception then relax in our "Just like home" Library. For a late night snack you can always grab a treat in our Pantry, open 24 hours.When you come to the Panhandle of Texas, we know what you need. Staybridge Suites Amarillo-Western Crossing is your best stay...for a week, a month or even a year. ... more   less 
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