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“Dirty room, rude employee " Erica"” 1 of 5 bubbles
Review of Ashmore Inn & Suites

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Ashmore Inn & Suites
Ranked #22 of 72 Hotels in Amarillo
kelseyville
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Dirty room, rude employee " Erica"”
1 of 5 bubbles Reviewed 23 August 2014

After driving for 11 hours straight we were hoping for a nice relaxing settle...not the case...first-no parking. We arrived at 3am and there was not a single space available. Second our bathroom smelled like cigarette smoke, the bathroom was FULL of hair and third and most disgusting was that each pillow case was FILTHY and when I called to ask for new pillow cases I was told that housekeeping only has access to clean linen and that I could "wrap" my pillow in a full size sheet by Erica at the front desk. She offered that nothing could be done tonight as her manager was at home asleep already....I'm assuming with clean linen. GO SOMEWHERE ELSE, EVEN IF YOU PAY A LITTLE MORE..AT LEAST YOU WON'T SLEEP IN FILTH!

  • Stayed August 2014, travelled with family
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank mannings71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review, 28 August 2014
I would like to thank you for your review, we do appreciate your feedback . I am truly sorry and I would like to extend my sincere apologies for your unpleasant visit with us on August 23, 2014. We are a non smoking establishment and try to make sure that no one smokes in the room(s). Guest Service is our number one priority and we will address every complaint and take appropriate action so that we can earn your trust as a valued customer. I am sorry about the parking also. We are constantly coaching, and training our employees to go above and beyond. We would love for you to give us a second chance so we can win your trust and show we care about every guest that stays with us. Warm Regards.
Carol Hall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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366 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
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Nanjing
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 22 August 2014

The room was huge and clean and the bed was very comfortable. The only issue was the AC seemed as if it hadn't been run in awhile and it took a long time to get going. The first night it was just blowing warm, damp air around and it made the carpet feel damp. We left it on all day the next day and it was fine the next night. We slept well, lots of parking, decent breakfast and really reasonable rates. The staff were polite and helpful, but there's not a lot to do in the nearby vicinity other than some skeezy hotels, a Cracker Barrel and a scary looking Gentlemen's Club.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sutian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina U, General Manager at Ashmore Inn & Suites, responded to this review, 25 August 2014
Hello from the Ashmore Inn and thank you so much for taking the time to write your review I appreciate it very much. I apologize for the wonky AC not working the first night.I am glad you enjoyed the breakfast and had a comfortable bed. We appreciate all feedback . Looking forward to seeing you again real soon.
Warm Regards,
General Manager
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North Richland Hills, Texas
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

Nice clean, comfortable hotel right off the interstate. Reasonable rates with a pretty good free breakfast including eggs, sausage patties and bacon. Fairly large, clean rooms with good TV and Wifi. Friendly staff.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Texast3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina U, General Manager at Ashmore Inn & Suites, responded to this review, 25 August 2014
Thank you for your kind review I am very pleased you had a comfortable stay with us. We appreciate your comments all feedback is welcomed I hope when you are in our area you will visit again soon.
Warm Regards,
General Manager
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Canberra, Australia
Level Contributor
1,497 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 385 helpful votes
3 of 5 bubbles Reviewed 18 August 2014

The hotel is modern and well maintained. Don't expect trendy luxury because this place is more the honest-stay-for-a-reasonable-price kinda place. The staff were helpful and courteous. I would stay here again.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank axs666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina U, Manager at Ashmore Inn & Suites, responded to this review, 25 August 2014
Thank you for taking the time to write a nice review, we appreciate all feedback from our valued guest. We are so happy you had a comfortable stay while in Amarillo Texas. We try to excel with customer service and we appreciate your time.We try very hard to maintain our property. We are looking forward to your return visit very soon
Warm Regards
General Manager
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Sierra Vista, AZ
Level Contributor
229 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

We spent a night here while traveling through the area. The room was comfortable although the bathroom counter area was a bit small and cluttered. The bed was great - no problem sleeping here - and breakfast more than ample with lots of choices. It's in a great location away from traffic, too. If you have the time to look online you might try pre-paying for this room with Priceline. We did and found the room was $5 less than if booked through the hotel directly or through one of the other booking sites...but that may have been a one-time deal. If you have the time to look while on the road, you certainly should try.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BDiekema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina M, Manager at Ashmore Inn & Suites, responded to this review, 13 August 2014
Dear BDiekema,
Hello, I am glad to hear you had a good nights sleep and was able to enjoy our deluxe breakfast. I do apologize for the bathroom counter area being cluttered. I will defiantly check it out and see what we can do to change that. I hope you stop in again to see us next time your through the area.
Happy Travels, Kristina Morgan
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Norman, Oklahoma
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 3 August 2014 via mobile

My family has stayed at the Ashmore several times on our way to Red River, N.M. We have always had a good experience, but this stay was not the best. There were several large family groups, which strained the resources of the Inn. We arrived at 3:00 p.m. And only one of our rooms was ready. We're flexible, so used the one room to change for the pool. When we arrived at the pool, there were no pool towels, and despite a request to the front desk, there were never pool towels. We had to go to the room to get towels. To be fair, this is a common problem with facilities with pools. Later that evening, there were a few towels. (Secret tip, get the towels when you first go in!) The breakfast buffet runs until 10:00 a.m. On Sundays. Again, with the maximum occupancy, the waffle batter had to be replaced, the cutlery and milk ran out and had to be replaced. They were replaced, but there was only one attendant, so, of course it took a while. Bacon was never replaced. This is a decent breakfast buffet, though. In previous stays when we didn't hit the rush hour buffet, it has been a much more relaxed experience. The Inn is showing some wear; carpet in the elevator is dirty . The magnetic keys to the outside doors, pool, workout area only worked about half the time. This resulted in some patrons propping the outside door open, which negated any safety aspect of the "key " only entry. This is supposed to be a nonsmoking facility, but our room smelled like smoke. My mom really likes the Cracker Barrel that is just across the parking lot and we enjoy the indoor pool and hot tub after several hours in the car. There is a complimentary limo service to the Big Texan steak restaurant. Good luck on eating that 72 oz. steak!!! With all of the constructive criticism, we would stay again, if stopping in Amarillo. Economical room rate, pool, breakfast buffet, easy on and off interstate are pluses.

Stayed July 2014
Helpful?
2 Thank ladyag89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina M, Manager at Ashmore Inn & Suites, responded to this review, 13 August 2014
Dear ladyag89, Thank you for taking the time to let us know what you liked about your stay and what we can improve on in the future. Here at the Ashmore Inn & Suites we take pride in our customer satisfaction. We do apologize for the inconvenience you experienced during your last stay. We will take everything you said into consideration and do our best to "WOW" you during your next stay with us. If you have any questions or concerns please feel free to contact me at the hotel. Sincerely, Kristina Morgan
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Longview
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

I was surprised at the landscaping at the back of the hotel. Loved the pagoda. Indoor pool was great! The view from our room on the second floor was beautiful at night. I liked the added security of having to use your keycard to get into the hotel. Hotel staff was very nice and the breakfast was very good. I couldn't get comfortable on the bed but I am used to a little softer mattress. We only stayed overnight but this would be a great place for an extended stay.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mvidich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristina M, Manager at Ashmore Inn & Suites, responded to this review, 13 August 2014
Dear mvidich,
Thank you for taking the time to write such a nice review. I am happy to hear you enjoyed your stay with us. We would love to have you back for a longer stay. Maybe we can get you a room next time with a little softer bed. Our views here at the Ashmore Inn & Suites are amazing and we take pride in keeping the property looking beautiful all year round. Hope to see you again soon, Kristina Morgan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ashmore Inn & Suites

Property: Ashmore Inn & Suites
Address: 2301 E Interstate 40, Exit 72-A, Amarillo, TX 79104-3403
Region: United States > Texas > Amarillo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Amarillo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ashmore Inn & Suites 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Ashmore Inn And Suites
Ashmore Hotel Amarillo
Amarillo Ashmore Hotel

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