Stayed here on the 2nd night of our cross country journey. Driving all day from St. Louis we arrived around midnight and were checked in fairly quickly and as stated in my previous Courtyard review for this trip (St. Louis property) we really just wanted a clean, safe, and comfortable place to crash. Again, Courtyard is a name we know and trust to get a clean, comfortable and safe stay. For the most part everything at this property met those criteria so I have to preface my "Poor" rating with the following: the hotel was fine. Most of the renovations were done except for a few minor things in the lobby/dining area, but the rooms were renovated and nice. The reason for the poor rating is the fact that after checking into our room and settling in, I noticed something extremely unsettling as I was about to flush the toilet.
How do I put this delicately. Um.....I guess there is no way. There was feces on the handle to flush the toilet. Yup. Poop. We were totally grossed out. This is unacceptable in any hotel. If this is not clean than god knows how clean the rest of the place is. Called downstairs and they clean and fixed the problem and offered us both comped breakfast. It was late and we were tired from driving all day and we really just wanted to sleep so we accepted. I then basically re-cleaned the bathroom with those Lysol Disinfectant Wipes (yes, I travel with them and use them to wipe stuff down in hotel rooms......but never to this extent)....we showered and went to bed. Totally skeeved out.
Breakfast was fine.....had to reorder our eggs about twice before they got it right but no big deal. Rating would have probably been "Very Good" if not for the bathroom.
- Official Description (provided by the hotel):
- Start your day with a well-priced breakfast at Courtyard Café, featuring delicious pastries, made-to-order hot items and healthy selections Stay productive at Courtyard Amarillo, TX Hotel: our business center provides a laptop bar, pc and printer for every guest to use FREE The choice among hotels in Amarillo, Courtyard’s spacious rooms are equipped with complimentary Wi-Fi, mini-fridges and an over-sized work area. ... more less
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- Also Known As:
- Courtyard Amarillo Hotel Amarillo
- Amarillo Marriott
- Amarillo Courtyard